General Manager

Milksha Store; Ontario (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) Match

Paid Life Insurance

Employee Discounts

Other employee perks

Job summary

Milksha, a global tea brand, is seeking a General Manager to lead the first U.S. flagship store in Ontario, CA. You will shape store culture, guest experience, and daily operations from day one, building a high-performing team and aligning with brand standards.

Ideal candidates have 3+ years of progressive management in food service or retail, strong business acumen, and comfort with weekend hours. Proficiency in Microsoft Office is expected; compensation includes competitive pay, benefits, and

Qualifications

• At least 3 years of progressive management in food service, QSR, retail, or consumer goods.
• Entrepreneurial mindset with strong business and financial acumen to evaluate store potential and drive profitable growth.
• High-energy, results-driven, and adaptable, with a willingness to work flexible hours, including weekends and holidays.
• Ability to maintain exceptional standards in beverage quality, service efficiency, and store cleanliness, ensuring a consistently seamless and enjoyable customer experience.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Leading day-to-day operations and setting the tone for an outstanding in-store experience.
• Building, coaching, developing and inspiring a high-performing team with shared values around quality and hospitality.
• Driving operational excellence, from inventory to labor management to customer service.
• Acting as a brand ambassador and community connector, bringing Milksha’s values to life.
• Collaborating cross-functionally with marketing and other Support Center teams to execute campaigns and share feedback.

Skills

Leadership

Operations management

Business acumen

Customer service

Tools

Microsoft Office

Job description

Be a Founding Leader in a New Era of Handcrafted Specialty Beverages – GENERALMANAGER Opportunity

Are you a dynamic, visionary leader with a passion for craft beverages,sustainability, and unforgettable guest experiences? Are you ready to have a once-in-a-careeropportunity to help launch a new specialty beverage brand, Milksha, andopen the first US flagship Milksha store?

At Milksha, we believe specialty beverages should be more than just adrink—they should be an experience rooted in quality, care, and conscioussourcing. With a commitment to organic ingredients, sustainable practices, andexceptional craftsmanship, we're here to redefine what premium milk tea andother specialty beverages mean in the U.S. market.

We’relooking for a General Manager who’s excited to be part of somethingfresh and meaningful. This is much, much more than a store management role—it’sa chance to build culture, shape operations, and lead a team from day one!

WhyJoin Milksha?

Ourunique promise to talent: Experience JOYwhile working with us.

• Purposeful Journeys. Yours start with us.
• Meaningful Connections: Thrive in a supportive, collaborative, and inclusive culture.
• Impactful Brands : Be part of one of the world’s most beloved and iconic brands.
• Big Dreams: Champion joyful experiencesaswe pursue global market leadership.

BenefitsThat Spark Joy and Support Your Journey:

• 401 (k) Match
• Paid Life Insurance
• Employee Discounts
• Other employee perks

Your Opportunity To Lead & Inspire

This is a full-time, salaried position basedin Ontario Mills Mall – Ontario, CA. Weekend and evening availability isrequired. Competitive pay, benefits, and a chance to lead Milksha’s very firstU.S. store launch.

As General Manager, you will lead the charge in creating anunforgettable customer experience while driving business success by:

• Leading day-to-day operations and setting the tone for an outstandingin-store experience.
• Building, coaching, developing and inspiring a high-performing team withshared values around quality and hospitality.
• Driving operational excellence, from inventory to labor management tocustomer service.
• Acting as a brand ambassador and community connector, bringing Milksha’svalues to life.
• Collaborating cross-functionally with marketing and other Support Center teamsto execute campaigns and share feedback.

Are you ready totake the lead?

• At least 3 years of progressive management in food service, QSR, retail,or consumer goods
• Entrepreneurial mindset with strong business and financial acumen toevaluate store potential and drive profitable growth
• High-energy, results-driven, and adaptable, with a willingness to workflexible hours, including weekends and holidays
• Abilityto maintain exceptional standards in beverage quality, service efficiency, andstore cleanliness, ensuring a consistently seamless and enjoyable customerexperience
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)

Let’s build something special—together.

Thisjob is for immediate placement.

Applicantmust be authorized to work in the USA.

This job description is designed to indicatethe general nature and level of work performed by employees in thisclassification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities and qualifications required of employees assigned to this job. The dutiesand responsibilities may differ from the job description, and that the otherduties as assigned may be part of the job.

Reasonable accommodation for people withdisabilities may be requested by calling [phone] at least five (5)working days in advance of the scheduled examination/assessment date(s).

ThisCompany is an Equal Opportunity Employer.

Milksha,founded in Tainan, Taiwan, is a global tea brand renowned for its health-focused beverages making different from natural ingredients and uniquerecipes. Drinks are handcrafted and made-to-order to preserve fresh, authenticflavors. Milksha has expanded to the Philippines, UK, Australia, Hong Kong, andbeyond, with over 500 stores worldwide, dedicated to sharing quality milk, teaand everything in between with a strong culture and world class customer experience.Through our focus on natural ingredients and precise tea-brewing techniques, it demonstrates an unwavering commitment to quality. While honoring our culturalheritage, Milksha embraces innovation, striving to become the most trusted world-class tea brand.

We use eVerify to confirm U.S. Employment eligibility.