General Manager

Crash Champions; Northampton Township (Bucks County); On-site; USD 75,000 - 140,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Manager to lead shop operations and ensure high-quality collision repair services. This role involves managing daily production flow, supporting team members, and meeting revenue goals while adhering to safety and quality standards. With a commitment to employee development and a focus on excellence, this position offers the opportunity to make a significant impact in a fast-growing company. Join a team that champions people and delivers superior service in the collision repair industry.

Benefits

Medical, Dental, and Vision Insurance

Group Life and Disability Insurance

401(k) Retirement Plan with match

Referral Bonus

5 Paid Holidays

Qualifications

• Strong knowledge of collision industry and insurance procedures.
• Proven ability to meet deadlines and achieve results.

Responsibilities

• Manage shop operations to meet revenue goals and KPIs.
• Assign repair jobs and support teammates during peak times.
• Ensure repairs meet quality standards and manage payroll.

Skills

Collision Industry Knowledge

Decision-Making Skills

Problem-Solving Skills

Leadership Skills

Proficiency in Estimating Software

General Computer Skills

Education

Valid Driver’s License

Tools

CCC ONE Total Repair Software

Job description

Champions Do More

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair services in the U.S. The company also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, servicing customers at more than 650 state-of-the-art locations across 38 states. Founded in 1999 by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert, our vision has been anchored in the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.

Responsibilities

1. Meet or exceed location revenue goals and KPIs: Manage shop operations from vehicle intake to delivery, ensuring high throughput, quality, and efficiency to surpass KPIs.
2. Labor assignment and production management: Assign repair jobs to Body Technicians, prioritize vehicles for teardown or paint.
3. Teammate support: Assist teammates during peak times by handling customer reception, vehicle check-in, and estimate writing as needed.
4. Monitor and attain production standards: Ensure repairs meet Crash Champions and I-Car quality standards, billing accuracy, and safety protocols.
5. Complete shop payroll and staffing: Ensure timely adherence to punch-in/out and flag-hour procedures, manage PTO, vacation, or leave.
6. Manage daily production flow: Coordinate with team members to meet delivery requirements.
7. Write DRP-compliant estimates: Complete estimates after full disassembly, update estimates as needed, and finalize them.
8. Team acquisition, coaching, and development: Understand role requirements, interview and hire qualified candidates, and provide performance coaching and growth support.

Qualifications

• Knowledge of the collision industry, including insurance procedures across carriers.
• Strong decision-making and problem-solving skills.
• Ability to lead and collaborate effectively.
• Proven ability to meet deadlines and achieve results.
• Proficiency in estimating software (CCC ONE Total Repair Software) and general computer skills.
• Valid driver’s license required.

Benefits

The company offers the following benefits, subject to eligibility and annual updates:

• Medical, Dental, and Vision Insurance
• Group Life and Disability Insurance
• 401(k) Retirement Plan with match
• Referral Bonus (Crash From Crash)
• 5 Paid Holidays

We are committed to providing competitive compensation, with actual offers based on experience, skills, and certifications.

Additional Details

Posted Min Pay Rate: USD $75,000.00/Yr.
Posted Max Pay Rate: USD $139,800.00/Yr.
ID: 2025-13088
Category: Operations Management
Position Type: Regular Full-Time
Location: 4230 Fritch Dr, Postal Code 18020
Remote: No