General Manager

Coleman Worldwide Moving; Norfolk (VA); On-site; USD 90,000 - 140,000; Full time

Job summary

Coleman Worldwide Moving in Norfolk is seeking a General Manager to oversee office operations, ensuring profits, regulatory compliance, and smooth workflows for drivers, packers and helpers. You’ll set direction, train staff, and actively manage customer experience while upholding company standards.

You will review financial statements, assign tasks, advertise moves, authorize payments, and lead hiring and performance evaluations. Strong leadership and logistics experience are essential.

Qualifications

• Bachelor’s degree preferred.
• Must have previous managerial experience.
• Experience in logistics and transportation required.

Responsibilities

• Oversee office operations to ensure profitability and compliance.
• Direct drivers, packers, and helpers; train staff for customer satisfaction.
• Review financial statements and identify improvement opportunities.
• Manage hiring, terminations, evaluations and disciplinary actions.
• Coordinate with Regional VP and resolve client-related issues.
• OTR recruiting and driver liaison; advertiseMoves and leads.

Skills

People management

Budgeting

Customer service

Logistics planning

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Job Summary:

The General Manager will oversee operations and tasks performed at respective office to ensure all facets run smoothly and at a profit, make necessary decisions for the office in order to ensure compliance with company and government regulations, and direct the workflow of drivers, packers, and helpers as needed, ensuring a positive experience for the customer through training and a positive work environment for employees

Essential Functions:

• Review financial statements to determine where improvements need to be made
• Meet with associates on a regular basis to communicate expectations and scheduling
• Assign work to subordinates in a manner that is conducive for the office to run at a profitable and efficient manner as well as follow up on assigned tasks
• Intervene as necessary in all facets of the office
• Determine ways to advertise and get leads on potential moves
• Authorize invoices for payment and transmit invoices to corporate office
• Make any personnel decisions as necessary including hiring or recruitment, terminations, evaluations, and disciplinary reports
• Report any significant issues to the Regional Vice President for further action as needed
• Ability to resolve employee conflict
• Communicate/escalate client related issues with move management/operations
• OTR recruiting
• OTR driver liaison
• Source equipment repair services
• Other duties as assigned

Knowledge, Skills and Abilities:

• Knowledge of company systems
• Knowledge of residential, commercial, and military move process
• Ability to problem solve effectively and efficiently
• Ability to take charge frequently

Required Education and Experience:

• Preferred: Bachelor’s degree
• Required: Previous managerial experience
• Required: Previous experience in logistics and transportation

Working Conditions:

• Mostly indoors, working outdoors is sometimes required
• Lifting in excess of 20 lbs is sometimes required
• Lifting in excess of 50 lbs is rarely required
• Saturday work during summer busy season is required and may be occasionally required during non-peak season depending on business needs.

_ Take part in a company that has been successful for over 100 years and is still growing - join the Coleman Team today! _