General Manager

Coleman American Companies; Norfolk (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Coleman American Companies in Norfolk, VA is seeking a General Manager to oversee daily operations of the office, ensuring profitability and directing the workflow of drivers, packers, and helpers, while delivering a positive customer experience through training and a constructive work environment.

The role requires reviewing financial statements, coordinating schedules, hiring decisions, and reporting to the Regional VP. A Bachelor's degree and prior management in logistics are preferred.

Qualifications

• Previous managerial experience (required)
• Previous experience in logistics and transportation (required)
• Bachelor's degree preferred (college/ university in related field)

Responsibilities

• Review financial statements to identify improvements.
• Meet with associates regularly to communicate expectations and scheduling.
• Assign work to subordinates to keep the office profitable and efficient; follow up on tasks.
• Intervene in all facets of the office as needed.
• Identify where to advertise to generate leads for moves.
• Authorize and transmit invoices to corporate office for payment.
• Make personnel decisions including hiring, terminations, evaluations, and disciplinary actions.
• Report significant issues to the Regional Vice President.
• Resolve employee conflicts.
• Communicate or escalate client issues with move management/operations.
• OTR recruiting.
• OTR driver liaison.
• Source equipment repair services.
• Other duties as assigned.

Skills

Team leadership

Logistics knowledge

Problem solving

Operations management

Education

Bachelor's degree

Job description

Job Summary:

The General Manager will oversee operations and tasks performed at respective office to ensure all facets run smoothly and at a profit, make necessary decisions for the office in order to ensure compliance with company and government regulations, and direct the workflow of drivers, packers, and helpers as needed, ensuring a positive experience for the customer through training and a positive work environment for employees

Essential Functions:

• Review financial statements to determine where improvements need to be made
• Meet with associates on a regular basis to communicate expectations and scheduling
• Assign work to subordinates in a manner that is conducive for the office to run at a profitable and efficient manner as well as follow up on assigned tasks
• Intervene as necessary in all facets of the office
• Determine ways to advertise and get leads on potential moves
• Authorize invoices for payment and transmit invoices to corporate office
• Make any personnel decisions as necessary including hiring or recruitment, terminations, evaluations, and disciplinary reports
• Report any significant issues to the Regional Vice President for further action as needed
• Ability to resolve employee conflict
• Communicate/escalate client related issues with move management/operations
• OTR recruiting
• OTR driver liaison
• Source equipment repair services
• Other duties as assigned

Knowledge, Skills and Abilities:

• Knowledge of company systems
• Knowledge of residential, commercial, and military move process
• Ability to problem solve effectively and efficiently
• Ability to take charge frequently

Required Education and Experience:

• Preferred: Bachelor's degree
• Required: Previous managerial experience
• Required: Previous experience in logistics and transportation

Working Conditions:

• Mostly indoors, working outdoors is sometimes required
• Lifting in excess of 20 lbs is sometimes required
• Lifting in excess of 50 lbs is rarely required
• Saturday work during summer busy season is required and may be occasionally required during non-peak season depending on business needs.