General Manager

ARC Document Solutions; Newark (DE); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive medical, dental, vision,

Life insurance

401(k) with company matching

Training and professional development

Job summary

ARC Document Solutions is seeking an experienced General Manager, National AIM Operations to lead and support large-scale scanning and archiving projects across the national AIM network.

You will translate expertise in document imaging, production workflows, and quality control into operational excellence and exceptional customer outcomes while partnering with Sales and customers on planning and scheduling.

Qualifications

• 5+ years managing a commercial document scanning operation.
• Experience with large- and small-format production document imaging technologies.
• Strong knowledge of imaging principles, file formats, OCR/ICR/OMR, and barcode tech.
• Proven ability to develop workflows and quality-control procedures.

Responsibilities

• Lead National AIM Operations across centers, regions, and customer sites.
• Establish best-practice standards and optimize production workflows for quality and efficiency.
• Develop and maintain QC standards to minimize errors and defects.
• Review data to identify challenges and implement improvements.
• Ensure hardware and software acquisitions align with national standards.
• Collaborate with Sales to plan projects, cost estimates, and timelines.

Skills

Project management

Analytical skills

Customer-facing

Cross-functional collaboration

Operational leadership

Education

Bachelor's degree or equivalent

CDIA certification (preferred)

Tools

Microsoft Word

Excel

Outlook

Access

Adobe Acrobat

Adobe Photoshop

OCR/ICR/OMR imaging tech

Job description

General Manager

ARC Document Solutions Newark, Delaware, United States

About this position

Position Title: General Manager

Description

Location: Newark, DE Company: ARC Document Solutions

Employment Type: Full-Time Starting Salary: $70,000

Job Summary

Lead the Future of Document Imaging & Scanning Operations

ARC Document Solutions is looking for an experienced General Manager, National AIM Operations to lead and support large-scale scanning and archiving projects across our national AIM network.

This is a highly visible leadership role for someone who understands commercial document scanning, imaging technologies, production workflows, quality control, and large-scale project execution and who can translate that expertise into operational excellence and exceptional customer outcomes.

What Youll Do

Lead National AIM Operations

• Provide operational oversight for large scanning and archiving projects across AIM Operations Centers, regional locations, and customer sites.
• Establish and maintain best-practice standards across scanning operations.
• Optimize production workflows to maximize quality, efficiency, labor utilization, and resource management.
• Develop and maintain quality-control standards designed to minimize errors and defects.
• Review operational and production data to identify challenges and implement improvements.
• Ensure hardware and software acquisitions align with ARCs national standards.

Partner with Sales & Customers

• Work closely with the AIM Sales team to plan projects, identify customer needs, develop technical solutions, calculate costs, and establish project timelines.
• Participate in major customer presentations, providing operational expertise and technical insight.
• Serve as a key operational point of contact for large AIM customers.
• Partner with customers on production scheduling, project status, problem-solving, and other operational needs.
• Support sales teams and branch operations with customer-site needs, training, and education.

Drive Process & Quality Improvement

• Establish production and quality-control standards in partnership with AIM and branch leadership.
• Develop and implement processes that improve workflow, eliminate operational issues, and enhance quality.
• Coordinate activities across departments and locations to ensure successful project execution.

What Were Looking For

• 5+ years of experience managing a commercial document scanning operation.
• In-depth experience with large- and small-format production document imaging technologies and solutions.
• Strong understanding of document imaging principles, imaging mechanics, file structures, file formats, OCR, ICR, OMR, barcode technologies, and related methodologies.
• Proven experience developing process workflows and quality-control procedures.
• Strong analytical, problem-solving, project management, and customer-facing skills.
• Ability to collaborate effectively with Sales, Operations, Production, and Branch leadership.
• Bachelors degree, four years of related training, or an equivalent combination of education and experience.
• CDIA certification or equivalent is highly preferred.
• Strong working knowledge of Microsoft Word, Excel, Outlook, Access, Adobe Acrobat, and Adobe Photoshop.

Why ARC?

At ARC Document Solutions, you'll join a team that values innovation, responsiveness, operational excellence, and customer success.

We Offer

• Competitive compensation
• Comprehensive medical, dental, vision, and life insurance
• 401(k) with company matching
• A supportive management team invested in your success
• Training and professional development opportunities