General Manager

Moxy NYC Chelsea; New York (NY); On-site; USD 200,000 - 225,000; Full time

Job summary

Moxy Chelsea, a vibrant lifestyle hotel in Manhattan, seeks a hands-on General Manager to lead operations, guest experiences, and financial performance with bold energy.

You will review P&L, mentor department leaders, and drive revenue growth while fostering a culture of accountability and guest-centric service in a fast-paced New York setting.

Qualifications

• 3+ years GM experience in a full-service, lifestyle, luxury, or upscale hotel.
• Strong experience leading complex hotel operations in a major urban market, NYC preferred.
• Marriott and/or lifestyle brand experience preferred.

Responsibilities

• Provide strategic and operational leadership for all hotel departments and team members.
• Drive financial performance, including revenue growth, profitability, expense management, and budget attainment.
• Create and maintain a highly engaged, guest-focused hotel culture.
• Deliver memorable guest experiences reflecting the Moxy brand’s personality and energy.
• Recruit, develop, coach, and retain a high-performing leadership and operations team.
• Partner with Sales, Revenue, Marketing, and F&B to maximize performance.
• Maintain a strong presence as a visible leader for guests and associates.
• Monitor guest feedback and implement strategies to improve service and satisfaction.
• Ensure compliance with Marriott brand standards, policies, and regulations.
• Build relationships with ownership, corporate leadership, and stakeholders.
• Identify opportunities to strengthen the hotel’s market position in NYC.

Skills

Leadership

General Manager experience

P&L management

Budget management

RevPAR growth

Team development

New York City experience

Marriott/lifestyle brand

Job description

Lead One of New York City's Most Dynamic Lifestyle Hotels

Are you a bold, entrepreneurial hospitality leader who thrives in the energy of New York City? Do you know how to create unforgettable guest experiences, build high-performing teams, and drive exceptional financial results—all while bringing personality, creativity, and passion to the operation?

We are seeking an accomplished General Manager to lead the iconic Moxy Chelsea, a vibrant lifestyle hotel located in the heart of Manhattan.

This is an exceptional opportunity for a hands-on, highly visible hotel leader who understands that Moxy is more than a hotel—it's an experience.

About the Role

As General Manager, you will have full responsibility for the hotel's operations, financial performance, guest satisfaction, team engagement, and overall market presence. You will serve as the driving force behind the property's culture and success, leading a dynamic team while ensuring every aspect of the hotel delivers on the bold, playful, and energetic Moxy brand promise.

You will be equally comfortable reviewing a P&L, engaging with guests in the lobby, mentoring department leaders, solving operational challenges, and identifying new opportunities to grow revenue and profitability.

What You'll Do

• Provide strategic and operational leadership for all hotel departments and team members.
• Drive exceptional financial performance, including revenue growth, profitability, expense management, and achievement of budget goals.
• Create and maintain a highly engaged, accountable, and guest-focused hotel culture.
• Deliver memorable guest experiences that reflect the unique personality and energy of the Moxy brand.
• Recruit, develop, coach, and retain a high-performing leadership and operations team.
• Partner closely with Sales, Revenue Management, Marketing, and Food & Beverage teams to maximize hotel performance.
• Maintain a strong presence throughout the hotel and serve as a visible leader for both guests and associates.
• Monitor guest feedback and implement meaningful strategies to continually improve service and satisfaction.
• Ensure compliance with Marriott brand standards, company policies, and all applicable regulations.
• Build strong relationships with ownership, corporate leadership, community partners, and key stakeholders.
• Identify innovative opportunities to enhance the hotel's positioning in the highly competitive New York City market.

What We're Looking For

The ideal candidate is an experienced, energetic, and commercially minded hotel executive with a passion for lifestyle hospitality.

Qualifications include:

• 3 + yearsGeneral Manager experience in a full-service, lifestyle, luxury, or upscale hotel environment.
• Strong experience leading complex hotel operations in a major urban market; New York City experience strongly preferred.
• Marriott and/or lifestyle brand experience preferred.
• Proven ability to drive RevPAR, profitability, guest satisfaction, and market share.
• Strong financial acumen with demonstrated P&L and budget management experience.
• Exceptional leadership, communication, and team development skills.
• A hands-on leadership style with the ability to balance strategic thinking and operational execution.
• Experience leading diverse teams in a fast-paced, high-volume environment.
• A passion for creating a strong workplace culture and developing future hospitality leaders.
• Entrepreneurial mindset, creativity, and the ability to thrive in an energetic and constantly evolving environment.

Why Moxy Chelsea?

Moxy Chelsea brings a fresh, playful, and distinctly New York perspective to hospitality. Located in one of Manhattan's most vibrant neighborhoods, the hotel combines stylish design, social energy, and unexpected experiences to create something truly different.

This is an opportunity to lead a highly visible property, work with an exceptional team, and make your mark on one of the world's most competitive and exciting hospitality markets.

Compensation

$200,000–$225,000 annually, commensurate with experience

We offer a competitive compensation and benefits package, along with the opportunity to grow your career with a dynamic and expanding hospitality organization.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete required employment eligibility verification form (Form I-9) upon hire.

Source: Hospitality Online