Director of Operations

Sage Hospitality Group; Denver (CO); On-site; USD 82,000 - 90,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, dental, & vision insurance

Life insurance

Short-term disability

Paid FMLA leave

Free on-site parking

Employee Assistance Program

Hotel discounts

Referral bonus program

Job summary

Moxy Denver Cherry Creek, Sage Hospitality Group property, is seeking a Director of Operations to lead the hotel alongside the General Manager. This role suits a people-first leader who balances operational excellence with playful, guest-centric experiences and a commitment to developing strong teams.

As Co-Captain on the senior leadership team, you will drive two major functions, manage HR, safety, and standards, and ensure moments that surprise and delight guests.

Qualifications

• Experience leading hotel operations and F&B/rooms
• 2–5 years in a related role
• Strong leadership and team development
• Knowledge of safety and regulatory compliance

Responsibilities

• Plan and manage two major hotel functions to meet guest and financial goals
• Lead operations during events and emergencies to protect guest experience
• Direct beverage and bar operations, control costs and inventory
• Act as General Manager during absence
• Collaborate with department heads to set goals and drive improvement
• Conduct regular property inspections for standards and safety
• Oversee HR functions including hiring, training, performance reviews
• Ensure SOP compliance and legal adherence
• Resolve guest complaints to maintain satisfaction
• Implement emergency procedures with security
• Promote accident prevention and protect assets
• Oversee maintenance and sanitation

Skills

Hospitality management

Communication skills

Decision making

Leadership

Guest service

Budgeting & cost control

Operational planning

HR management

Safety compliance

Education

Bachelor’s degree in hospitality or related field

Four-year college degree or equivalent

Job description

Ready to help steer the ship while keeping the party going? Welcome to Moxy Denver Cherry Creek, Cherry Creek's most fun hotel, where bold design, vibrant energy, and unforgettable experiences come together. We're looking for a Director of Operations, to help lead the hotel alongside our General Manager. This is a role for someone who thrives in a fast-paced, people-first environment and knows how to balance operational excellence with a sense of fun. If you're passionate about developing great teams, creating memorable guest experiences, and bringing a little Moxy Magic to everything you do, you'll fit right in. As Co-Captain, and part of the hotel's senior leadership team, you'll inspire an engaged team, champion a culture of creativity and accountability, and ensure every guest interaction reflects the playful, energetic spirit that makes Moxy anything but ordinary. You'll empower your team to think differently, solve challenges with confidence, and create moments that surprise and delight both guests and fellow associates. At Sage Hospitality Group, we don't just operate hotels, we create destinations, experiences, and careers that people are proud to be part of. We're looking for bold leaders who challenge the status quo, embrace new ideas, and inspire others to think differently. We believe our people are our greatest strength, and we're committed to investing in their growth, celebrating individuality, and creating opportunities to thrive. For more than 40 years, Sage has built some of the world's most inspiring hotels, restaurants, and experiences by doing things differently. That spirit comes to life through people who are curious, driven, community-minded, and passionate about making an impact. If you're ready to build exceptional teams, deliver unforgettable guest experiences, and create a little more Moxy Magic every day, you'll find your place here.

Position will be open for a minimum of 60 days or until filled.

Plan and manage two major functions of the hotel (e.g. the food & beverage and room operations) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long term planning and day-to-day operations of two major functions in the hotel.

• Serve as the operational leader during high-demand periods, special events, and emergency situations, making timely decisions that protect the guest experience and business continuity.
• Direct bar operations by developing beverage programs, monitoring beverage costs, managing inventory controls, reducing shrinkage, and ensuring compliance with responsible alcohol service standards and all applicable liquor laws.
• Assume the responsibilities of the General Manager during his or her absence, providing leadership and ensuring uninterrupted operation of the property or portfolio.
• Partner with department leaders to establish measurable goals, maintain accountability, and foster a culture of continuous improvement, collaboration, and exceptional guest service.
• Conduct regular property inspections and operational reviews to ensure brand standards, cleanliness, maintenance, safety, and service expectations are consistently achieved.
• Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
• Implement company programs (company/franchise), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction.
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
• Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for the hotel quests, staff and company asset.
• Execute and promote an accident prevention program to minimize liabilities and related expenses.
• Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction.

Education/Formal Training

A four-year college degree or equivalent education/experience

Experience

Two to five years of employment in a related position with this company or other organizations

Knowledge/Skills

• Requires advanced knowledge of the hospitality and business management fields.
• Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
• Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
• Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
• Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.
• Must have excellent speech and written skills in order to communicate with managers, guests and employees.
• Must have excellent literacy skills necessary for reports, policies and procedures. Must have vision ability in order to visually inspect hotel.

Physical Demands

• Must have vision ability in order to visually inspect hotel.
• Must have mobility to walk through the front and the back of the hotel.
• Climbing approximately 20-30 steps 10% of the week.
• Physically able to regularly inspect all areas of interior and exterior of facility.

Environment

General office and hotel environment

• Eligible to participate in Sage bonus plan. Up to 35% of your salary.
• Unlimited paid time off
• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&DD insurance
• Company-paid short-term disability
• Paid FMLA leave for up to a period of 12 weeks
• Free On-Site Garage Parking
• Employee Assistance Program
• Great discounts on Marriott & Sage Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

USD $82,000.00 - USD $90,000.00 /Yr.