GENERAL MANAGER

Wish You Were Here Group; New York (NY); On-site; USD 100,000 - 110,000; Full time

Job summary

A leading hospitality group in New York City seeks a General Manager for Dudley’s, a high-performing restaurant. The role requires overseeing operations, managing a diverse team, and ensuring exceptional guest service in a fast-paced environment. The ideal candidate has extensive hospitality experience and a strong foundation in financial management.

Benefits

Performance-based bonus plan

Comprehensive health benefits

Paid time off

Employee dining perks

Development opportunities

Qualifications

• Minimum 8 years of hospitality experience, with at least 3 in a senior role.
• Completion of Company General Manager Training Program or willingness to complete.

Responsibilities

• Oversee daily FOH operations in a high-volume setting.
• Manage and develop FOH staff through training and coaching.
• Ensure compliance with health, labor, and safety standards.

Skills

Leadership

Team-Building

Problem-Solving

Guest Service

Education

Associate degree (Hospitality, Business, etc.)

Tools

Microsoft Office

POS systems

Job description

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General Manager – Dudley’s, New York City

Salary: $100,000–$110,000 + Bonus + Benefits

Description

General Manager – Dudley’s, New York City

Lower East Side | Full-Time

Salary: $100,000–$110,000 + Bonus + Benefits

Dudley’s is a bustling, all-day café and restaurant in the heart of the Lower East Side, known for its warm Australian hospitality, elevated casual dining, and thoughtfully curated beverage program. With over $10 million in annual revenue, Dudley’s is seeking a proven General Manager to lead one of NYC’s highest-performing restaurant teams. This is a unique opportunity for a hospitality professional who excels in fast-paced, high-volume environments and is ready to take ownership of daily operations, team culture, and long-term performance.

Position Overview

As General Manager, you'll lead all front-of-house operations, oversee a large and diverse team, and collaborate closely with our culinary and beverage departments. You will champion service standards, financial accountability, and team development while maintaining the welcoming, high-energy environment that makes Dudley’s a favorite among locals and visitors alike.

Key Responsibilities

• Oversee daily FOH operations in a high-volume ($10M+ annual) setting
• Lead with a guest-first mentality while upholding elevated service standards
• Manage and develop FOH staff through training, coaching, and clear performance expectations
• Maintain excellence in beverage operations, including coffee, wine, and cocktails
• Monitor and manage labor, COGS, inventory, and daily financial reporting
• Ensure full compliance with Department of Health, labor, and safety standards
• Collaborate cross-functionally with culinary, bar, marketing, and corporate leadership
• Actively participate in recruitment, training, scheduling, and employee development
• Foster a team culture that is engaged, professional, and accountable
  
  

Education, Experience & Skill Requirements

• Completion of Company General Manager Training Program (or willingness to complete)
• Alcohol Awareness, Food Handling, Gaming Registration, and PCI/DSS certifications (or ability to obtain)
• Minimum 8 years of hospitality experience, with at least 3 in a General Manager or senior leadership role in a high-volume environment
• Associate degree (Hospitality, Business, etc.) or equivalent experience preferred
• Strong foundation in guest service, leadership, and team-building
• Deep understanding of financials: P&L statements, budgeting, forecasting, labor models, and COGS
• Organized, self-motivated, and detail-oriented with strong problem-solving abilities
• Tech-savvy: proficient in Microsoft Office, POS systems, and restaurant tech platforms
  
  

Physical Requirements & Work Conditions

• Ability to stand, walk, lift, and bend for extended periods
• Able to lift up to 50 lbs and perform repetitive motions
• Exposure to hot kitchen elements and cleaning chemicals
• Thrive in a fast-paced, ever-changing, high-pressure environment
• Flexible availability — including days, evenings, weekends, and holidays
  
  

Compensation & Benefits

• $100,000–$110,000 base salary, commensurate with experience
• Performance-based bonus plan
• Comprehensive health benefits
• Paid time off, employee dining perks, and development opportunities

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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