General Manager

iFLY Indoor Skydiving; New York (NY); On-site; USD 100,000 - 110,000; Full time

Job summary

iFLY Indoor Skydiving is seeking a General Manager to enhance operational efficiency and customer experience while leading a diverse team. This role oversees business growth through strategic partnerships and marketing initiatives while fostering a safety-first culture. You'll be part of a global organization devoted to delivering the dream of flight to everyone, supporting professional development and collaboration among team members.

Benefits

Medical, dental, vision and supplemental plans

Paid time off (PTO)

Parental Leave

401k retirement investment

Employee Assistance Programs

Tuition reimbursement

Referral bonus program

Free flight time for team members and family

Qualifications

• 3-5 years in a General Manager role in a customer-facing industry with P&L ownership.
• Proven ability to drive profitability while maintaining safety and customer experience.
• Experience with local marketing strategies.

Responsibilities

• Develop strategies to grow revenue and maintain a safety-first culture.
• Lead daily operations and inspire team to reach their full potential.
• Manage partnerships and marketing strategies to enhance brand awareness.

Skills

Leadership

Communication

Strategic Thinking

Customer Service Skills

Safety Management

Education

Bachelor’s degree from an accredited university

Job description

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Salary Range $100,000-$110,000

At iFLY, our mission is to deliver the dream of flight to everyone! A global company with almost 100 vertical wind tunnels in 19 countries (corporate and franchise), iFLY offers an exciting opportunity to join a successful and innovative organization that supports your professional growth.

General Description

Salary Range $100,000-$110,000

At iFLY, our mission is to deliver the dream of flight to everyone! A global company with almost 100 vertical wind tunnels in 19 countries (corporate and franchise), iFLY offers an exciting opportunity to join a successful and innovative organization that supports your professional growth.

As General Manager, you will: Develop strategies and tactics to grow revenue; engage with your local market to drive awareness of iFLY; own and maintain a safety-first culture; deliver an unparalleled customer experience and pull all levers to meet/exceed your tunnels EBITDA budget.

Your effective leadership will foster a collaborative atmosphere where all employees feel included and contribute to our company’s success.

You will inspire your team consisting of Operations Manager, Lead Instructor, Instructors, Customer Service Representatives, Keyholders and STEM educators to develop and grow to their full potential.

You will embody, create, and support an environment that exemplifies the iFLY Core values: SOAR

• Safety First – Commitment and continuous investment in Safety
• Outrageous Passion – Striving for excellence in all things iFLY
• Accountability – Do what we say we’ll do (See it, Own it, Solve it)
• Respect – Embrace our differences and treat one another how we want to be treated
  
  

Duties And Responsibilities

Business Growth and Development:

• Act with an owner/operator mindset, actively finding ways to grow the business and your team
• Develop and maintain strategic partnerships with local and national businesses (corporates, hotels, convention centers, event planners, etc.), schools, community organizations, chamber of commerce chapters to drive brand awareness and customer acquisition (20% time outside the tunnel)
• Design and implement social media and B2B marketing strategies to amplify the iFLY brand
• Grow group events, STEM programs, experience flyer camps, memberships, and other specialty areas of the business.
• Engage in, model, and train your team on selling, and guest service skills, focused on delivering an unparalleled customer experience and repeat business
• Analyze financial results to maximize profitability by monitoring key performance indicators (KPIs) and P&L Statements
• Define, implement and support continuous improvement processes to enhance operational efficiency
  
  

Leadership And Management

• Lead and manage the leadership teams daily operations of the tunnel
• Inspire each team member (Operations Manager, Lead Instructor, Instructors, Customer Service Representatives,
• Keyholders, and educators) to develop and grow to their full potential.
• Collaborate with the Operations Manager, Lead Instructor and Regional Director to meet/exceed safety audits, EBITDA budget, NPS, turnover, instructor productivity and customer referrals.
• Recruit, hire, train, develop and performance manage team members. Hire and develop the best team.
  
  

Safety And Environment

• Uphold and enforce all safety guidelines and standards, ensuring a secure environment for both employees and customers.
• Perform regular safety audits and inspections to proactively identify and mitigate potential hazards.
• Ensure comprehensive and continuous training for all team members on safety protocols and emergency response procedures.
• Respond swiftly and thoroughly to any safety concerns or incidents, maintaining the highest standards of safety.
  
  

Work Experience

Work Experience and Education Requirements

• 3-5 years of proven success in General Manager role in a customer facing industry with direct P&L ownership.
• Proven ability to drive profitability while maintaining safety standards, customer, and team member experiences
• Proficiency in monitoring various business metrics and developing plans to address any gaps
• Experience with developing and executing local marketing strategies to drive growth.
• Proven inclusive leadership and excellent communication skills with the ability to clearly convey objectives and visions while inspiring and guiding a diverse team.
• Strong strategic thinking and decision-making abilities in partnership with senior company leadership.
• Demonstrated success in addressing complex customer issues, considering the impact on customers, employees, and financial outcomes
• Effective critical thinking skills to address issues promptly and effectively
• Experience in talent acquisition, team development and training with proficiency in conducting performance-driven meetings and managing employee recognition and accountability programs
• Competence in delegating tasks and defining roles, with a focus on efficient execution, clarity, and accountability
• A strong commitment to safety and a proven history of enforcing safety standards.
  
  

Educational Background

• Bachelor’s degree from an accredited university preferred
  
  

The Good Stuff

• Competitive Salary and performance bonus opportunities
• Salary Range $100,000-$110,000 (commensurate with experience)
• Medical, dental, vision and supplemental plans
• Paid time off (PTO) and;
• Parental Leave
• Company Holidays
• 401k retirement investment
• Private Wellness Coaching
• Employee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services)
• Tuition reimbursement
• Referral bonus program
• Team member discount on retail merchandise and flight packages
• Free flight time for team members and family
• Ongoing training and development program
• This job description is not an exhaustive list of every task this position will be asked or expected to perform. The primary responsibility of all iFLY Team Members is to prioritize their activities based on the needs of the business, coupled with leadership direction. As iFLY continues to grow and evolve, so will the duties of our Team Members.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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