Experience Manager

Tier1usa; New York, Northern (NY, KY); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Growth opportunities

Fun, friendly environment

Competitive compensation

Job summary

LIVunLtd seeks an Experience Manager to oversee aquatic facility operations and guest services at our Queens location. You will manage daily operations, report on budgets and activities, and coordinate with residents and teams to ensure exceptional service.

Requirements include aquatic knowledge and a CPO certification for this location, plus strong communication and hospitality skills. This on-site role offers growth within LIVunLtd’s wellness and concierge programs.

Qualifications

• Clear and effective communication; multilingual ability is a plus.
• Solid hospitality knowledge of NYC attractions and venues.
• Excellent customer service skills and positive attitude.
• Proficiency with G Suite tools (Docs, Sheets, Gmail).
• Knowledge of aquatic facilities and safety protocols.
• CPO certification is required for this location.

Responsibilities

• Oversee day-to-day operations of facilities including timecard approvals and PTO tracking.
• Prepare monthly/annual board reports and internal budgets.
• Maintain communication with residents, management, and ownership.
• Assist HR onboarding and other paperwork; support staff recruitment.
• Train staff on facility procedures and LIVunLtd policies.
• Promote and coordinate LIVunLtd concierge and amenity services.

Skills

Multilingual communication

Hospitality knowledge NYC

Customer service

G Suite proficiency

Aquatic knowledge

CPO certification

Job description

Address Long Island City, Queens, NY, USA

Compensation $70,000.00 - $75,000.00/hour

Schedule Full time

Job Type Permanent

Description

Must have aquatic experience- CPO certification is required for this location!

ESSENTIAL RESPONSIBILITIES

Operations + Facility Management

• Oversee day-to-day operations of facilities including:
  • Approve timecards and paid time off.
  • Track inventory of all supplies and follow purchasing procedures to replenish.
  • Ensure compliance with safety / emergency / incident / accident protocols.
• Prepare Monthly and Annual Board Reports: amenity usage statistics, participation, income/expenditure, event and activity summaries, operational improvements and updates, and further recommendations.
• Prepare monthly internal corporate reports for Accounting Department to monitor budget.
• Maintain effective communication with residents, building management and ownership.
• Assist in staff interview process for: Experience Associate, Receptionists, Lifeguards, and Porters.
• Partner with Human Resources to perform administrative tasks; such as, assisting new hires with onboarding (reviewing job descriptions and assisting with completion of HR paperwork), and complete other paperwork as necessary (change forms, written warnings, accident reports, etc.)
• Train and educate staff on all facility procedures.
• Dress professionally and polished at all times; when applicable wear corporate approved LIV apparel while working.
• Adhere and adapt to all current and new LIVunLtd policies, procedures and initiatives.

Fitness + Group Fitness Programs

• Create and distribute a monthly calendar of classes and activities related to the property.
• Collaborate with LIVunLtd’s Fitness Director to create a recurring schedule of group fitness classes based on the allocated budget and clientele interest.
• Collect daily attendance data from class instructors and report the totals each month to Fitness Director and VP, Operations.
• Act as resident’s point of contact for promoting and booking LIVunLtd’s personal training sessions, private instruction, massage and spa services.

Amenity Activation + Events

• Receive client and resident requests for specific social activities, parties, children’s programs and other events desired by residents.
• Collaborate with LIVunLtd’s Events department to develop standard content for programs, activities, classes and events such as;
• Coordinate and supervise all components of event production (menu and pricing, procurement of caterers, decor, entertainment, rentals, deliveries staffing, setup / teardown).
• Organize and manage receipts, invoices and all costs related to events and programming.
• Create event recaps, including promo / marketing strategy, attendance, resident feedback, photos and cost summary.
• Manage the reservation and rental process for private use of amenity spaces.
• Assist residents in resourcing, planning and executing private parties when renting amenity spaces for private use.
• Report any issues or repair needs immediately to property management, LIVunLtd management, as well as to pool service provider and all parties necessary to maintain compliance requirements.
• Identify and propose repairs, annual maintenance and upgrade items.
• Monitor Lifeguard attendance and performance.
• Maintain Department of Health daily, weekly and monthly recording on chemistry, system maintenance, and usage.
• Maintain OSHA standards and regulations.
• Ensure that a proper maintenance schedule is executed by pool vendors according to standard daily / weekly / monthly tasks such as mechanical system inspection, backwash, chemical distribution, etc.
• Maintain a working knowledge of LIVunLtd’s range of concierge services.
• As needed, serve as the resident’s point of contact to coordinate fulfillment of any concierge-related request by the LIVunLtd Virtual Concierge team.
• Distribute and promote off-site programs and special offers provided through the LIVunLtd concierge.
• Act as primary liaison to welcome residents and introduce them to the concierge services, including all services related to the move-in process.

SKILLS AND QUALIFICATIONS

• Must have the ability to communicate clearly and effectively – ability in multiple languages is an additional asset.
• Without hesitation, assist in any manner necessary to maintain a collective, smooth effort in providing excellent services.
• Must have knowledge of New York City attractions, nightlife, restaurants, and a razor sharp sense of hospitality.
• Must have excellent customer service skills and a positive, friendly attitude.
• Must be proficient with G Suite.
• Must have aquatic knowledge.
• Must have CPO cetification.

BENEFITS

As a Member of the LIVunLtd Team you can expect:

• Growth opportunities
• A fun, friendly, professional working environment
• Competitive compensation within industry standards

COMPENSATION

The Experience Managerposition with LIVunLtd pays between $70,000- $75,000per annum. Being the third party nature of LIVunLtd, salaries are dependent on the location of the position.

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. LIVunLtd is an equal opportunity employer. For more information regarding our career opportunities, please visit our website . All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.