General Manager

Chaipolitan Teahouse & Cafe | Nashville; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary bi-weekly

Performance bonuses

Dental & Vision

Paid time off

Fun & productive work environment

Company discounts

Ongoing Leadership training

Opportunities for future regional mgmt

Job summary

Chaipolitan Teahouse & Cafe in Nashville is seeking a General Manager to oversee front-of-house and back-of-house operations, resolve customer and employee concerns, and uphold our mission and values. The role requires leadership, budgeting, and strong customer service in a fast-paced cafe setting.

You will work with leadership to ensure quality experiences, manage staffing, schedule labor, and drive continuous improvement while maintaining a welcoming, fun work environment for the team and

Qualifications

• High school diploma or GED; bachelor’s degree preferred.
• 2–3 years general manager or kitchen manager experience in cafe/restaurant.
• Familiarity with POS systems (Toast, Square) and kitchen display systems.
• Experience in budgeting, cost and labor operations, payroll.

Responsibilities

• Oversee day-to-day operations for front- and back-of-house.
• Consult with owners and staff on improvements and action plans.
• Ensure consistent quality customer experience through staffing and recipes.
• Maintain cleanliness, safety, and proper appearance of the establishment.
• Oversee hiring, training, and development of FOH/BOH staff.

Skills

FOH & BOH leadership

Customer service

Staff scheduling

Budgeting & payroll

Communication

Time management

Problem-solving

Education

High school diploma or GED

Bachelor’s degree in business administration or management (preferred)

Tools

POS systems (Toast/Square)

Job description

We get it! You want to work somewhere exciting, fun, and enjoyable - a place to meet great co-workers and have an awesome time. Chaipolitan is that place! Experience is required, and we’ll also provide you with additional training.

Role: The general manager will be responsible for overseeing front-of-house and back-of-house operations in the establishment and resolving any customer or employee concerns. Candidates should have the following qualifications and be able to fulfill the duties and responsibilities mentioned in this description while following the organization’s core mission and values.

We are so excited that you are interested in joining our team! At Chaipolitan, our mission is to bring authentic chai to the Nashville community, be involved with our customers, and create a sense of belonging for everyone who walks through our doors. We’re not just about making chai. We want to create a fun and relaxing work environment for everybody, and that includes you! All we ask is that when you assist customers and co-workers, you do it with a smile! You’ll help us build a warm, welcoming environment for our guests and work with your peers to ensure excellent customer service, one kulhad at a time. Chaipolitan means “chai for the people”, and that is exactly what you will help us provide by fulfilling our mission and values. If this sounds like an experience you want to help cultivate, we can't wait to connect with you.

A qualified general manager would enjoy the following job perks:

• Competitive salary paid bi-weekly
• Performance bonuses in addition to annual base salary
• Dental & Vision*
• Paid time off
• Fun & productive work environment
• Company discounts
• Ongoing Leadership training
• Opportunities for future regional management positions

A Day in Your Chaipolitan Life!

Imagine opening the front door and coming into the smell of sweet, aromatic chai in the morning. You’ll set your stuff down in the back, help employees get their equipment started, make sure the place looks clean, and start your day! You’ll make your fellow peers and customers overjoyed by helping provide one of the best customer experiences in Nashville, hopefully making them return customers for future visits! You’ll help with dine-in and takeout orders and ensure an outstanding customer experience, hopefully feeling proud of what you’re doing! If that doesn’t sound fun, we don’t know what is! Come on down to live the life at Chaipolitan!

Duties/Responsibilities

• Oversee day-to-day operations of the establishment ensuring quality control and inventory management
• Consult with owners and employees on possible improvement opportunities and create action plans
• Ensure consistent quality customer experience through proper staffing and execution of food and beverage recipes
• Maintain cleanliness & ensure proper appearance and safety protocols for the establishment and merchandise
• Maintain equipment and schedule appointments for equipment maintenance and repair if needed
• Assist leadership on further menu development and work to make sure organizational values match with kitchen operations
• Ensure that company policies are implemented and enforced
• Ensure productivity from employees and help them in their professional development
• Oversee staff as well as the hiring and training of all front-of-house and back-of-house employees in conjunction with leadership
• Develop the hiring process and all tangible materials regarding the process in conjunction with leadership
• Take on the responsibility of scheduling employees and ensuring store coverage while managing labor costs effectively
• Take on the responsibility of finding replacements for employees who call out
• Manage payroll and schedule shifts for employees based on availability
• Conduct timely performance reviews of employees & work with leadership on termination needs
• Ensure food preparation according to health and safety standards
• Provide solutions to issues regarding employee and customer concerns
• Prepare operational reports and collaborate with leadership on new ideas
• Represent the organization’s mission and values consistently

Qualifications

• High school diploma or GED required, a bachelor’s degree in business administration or business management is preferred
• At least 2-3 years of prior experience as a general manager or kitchen manager at a coffee shop, restaurant, or similar QSR establishment
• Familiarity with POS systems (Toast, Square, etc.) and kitchen display systems
• Experience in specialty coffee operations is preferred
• Prior experience in working FOH and BOH
• Willing to complete training in-house
• Knowledge of kitchen equipment and being open to learning about new equipment
• Experience in planning and budgeting and knowledge of cost and labor operations
• Experience in managing employees & payroll, overseeing financial operations, and performing the other duties and responsibilities mentioned above
• Great leadership skills & ability to hire and train front-of-house and back-of-house employees
• Communication and time management skills
• Great customer service skills
• Ability to work in a fast-paced environment flexibly and energetically
• Ability to multi-task and solve complex problems
• Great attention to detail and analytical skills
• Highly motivated, self-directed and results oriented
• Creativity and willingness to quickly learn and adapt
• Ability to work independently and collaboratively in a team
• Flexibility for morning or evening shifts, with availability for weekends and/or holidays
• Ability to lift up to 50 pounds
• Have to hold a Tennessee food handler’s permit (Food Protection Manager Certification preferred)
• Ability to pass background checks

Chaipolitan is an equal-opportunity employer.

*eligible after 90 days of employment