General Manager

Palette Hotels; Moon Township (Allegheny County); On-site; USD 90,000 - 150,000; Full time

Job summary

Palette Hotels is seeking an experienced General Manager to lead hotel operations on site, drive profitability, and cultivate top talent. You will oversee budgets, quality standards, and guest experiences while maintaining brand integrity and safety across all departments.

The role requires strategic leadership, strong communication, and a track record of delivering exceptional service in a hotel environment. Join our team to shape a high-performance culture and guest satisfaction.

Qualifications

• Experience leading hotel operations and managing budgets.
• Proven ability to recruit, train, and mentor department heads.
• Strong focus on guest service, safety, and quality standards.

Responsibilities

• Develop and manage operating budgets to meet financial targets.
• Maintain high standards for guest rooms, facilities, and service delivery.
• Lead operations reviews with department heads to improve efficiency.
• Recruit, train, and mentor leadership team; enforce company policies.
• Onboard and offboard employees; foster positive work environment.
• Update forecasts and participate in meetings on sales, quality, and safety.
• Prepare timely reports with actionable improvement plans.

Skills

Budget management

Quality standards

Operations leadership

Leadership development

Employee relations

Forecasting & planning

Reporting & analytics

Capital improvements planning

Staffing and payroll management

Expense control

Safety & sanitation

Market analysis

Policy & brand compliance

Team leadership

Traditional hotel operations knowledge

Representing brand to guests/community

Strong communication

Collaborative partnership

Leadership with 2+ years GM experience

Job description

Position: General Manager

Job Description

Palette Hotels is seeking a dynamic, passionate, and experienced General Manager to lead our hotel team. The ideal candidate will drive maximum profitability while cultivating top talent to deliver exceptional service and create unforgettable guest experiences, all with a focus on operational excellence.

Responsibilities

• Budget Management: Collaborate on the development and management of operating budgets to ensure financial objectives are met.
• Quality Standards Maintenance: Uphold high standards for guestroom cleanliness, function room and public space setups, facility maintenance, service delivery, and employee performance. Conduct weekly inspections of at least 10 rooms to ensure compliance with quality standards.
• Operations Analysis and Leadership: Regularly analyze hotel operations, meet with department heads to review performance, and implement suggestions to enhance efficiency and effectiveness
• Leadership Development: Recruit, train, and mentor department heads. Communicate company policies, monitor their performance, delegate responsibilities, hold them accountable for meeting standards, and support their professional growth.
• Employee Relations: Successful onboarding and offboarding of employees. Work closely with department heads and staff to foster a positive work environment. Counsel employees when necessary and implement programs to boost morale and motivation. Delegate tasks effectively to maximize team productivity.
• Forecasting and Planning: Update forecast regularly and use that data to inform business decisions and control costs. Actively participate in and lead internal meetings focused on sales, forecasting, quality control, and safety to align team efforts with business goals.
• Reporting: Prepare and submit timely, comprehensive reports, including actionable strategies for operational improvements. Ensure compliance on safety and security reporting.
• Building Improvements and Maintenance: Manage proactive property maintenance to ensure upkeep. Annually prepare and submit a prioritized list of required capital improvements for the property.
• Staffing and Payroll Management: Analyze work assignments to establish staffing guidelines, monitor payroll performance daily, and take corrective actions as needed. Approve and review overtime requests, ensure accurate employee records, and manage timely payroll submission.
• Expense Control: Monitor, review, and approve all hotel expenses to maintain budget compliance and financial efficiency.
• Safety and Sanitation: Conduct regular property inspections and implement measures to ensure guest and employee safety, preventing risks related to fire, injury, or unsanitary conditions.
• Market Analysis: Gather and analyze competitive rate information to maintain a strategic market position.
• Policy and Brand Compliance: Ensure adherence to all company policies, procedures, and brand standards to maintain consistency and operational excellence.

Qualifications

• Representation: Capable of positively representing the hotel, the company, and the brand to guests and the community, embodying its values and commitment to excellence.
• Operational Expertise: Comprehensive knowledge of all operational phases of the hotel, with specialized expertise in budgeting, accounting, sales procedures, and personnel management, including the ability to effectively select, develop, and motivate staff.
• Materials and Inventory Management: Directly or indirectly oversee all products, inventory, and consumables, ensuring their preparation and use align with the hotel's cost objectives.
• Products and Facilities Oversight: Managed product inventory, consumables, and equipment maintenance, ensuring all hotel assets, including building infrastructure and furnishings, met operational standards and efficiency requirements.
• Financial Accountability: Directly and indirectly manage all revenue streams, accounts receivable, and enforcement of cash handling procedures to ensure financial integrity and profitability.
• Service Standards: Uphold impeccable service standards and expectations, translating them into actionable, positive guidance for the hotel team to deliver exceptional guest experiences.
• Leadership Excellence: Demonstrated ability to build and lead a cohesive team, aligning individual and group efforts with strategic goals to drive business success. Must inspire confidence, build trust, and foster collaboration among team members, industry partners, competitors, and owners.
• Exceptional Communication Skills: Proficient in conveying information and ideas clearly across various media, engaging audiences, and fostering understanding and retention. Skilled at building trust and openness with customers and internal partners.
• Innovative Mindset: Forward-thinking, adaptable, and creative in responding proactively to a dynamic and diverse environment.
• Team Culture and Engagement: Strengthen team cohesion and engagement by fostering a positive workplace culture through hands-on leadership and proactive interaction.
• Collaborative Partnership: Effectively partner with internal business units to ensure a unified and productive organizational culture.
• Former Hotel General Manager with 2 years of experience.

At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference.

Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.

Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.

Palette participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.