Hotel General Manager: Profit, People & Guest Experience

Palette Hotels; Moon Township (Allegheny County); On-site; USD 90,000 - 150,000; Full time

Job summary

Palette Hotels is seeking an experienced General Manager to lead hotel operations on site, drive profitability, and cultivate top talent. You will oversee budgets, quality standards, and guest experiences while maintaining brand integrity and safety across all departments.

The role requires strategic leadership, strong communication, and a track record of delivering exceptional service in a hotel environment. Join our team to shape a high-performance culture and guest satisfaction.

Qualifications

• Experience leading hotel operations and managing budgets.
• Proven ability to recruit, train, and mentor department heads.
• Strong focus on guest service, safety, and quality standards.

Responsibilities

• Develop and manage operating budgets to meet financial targets.
• Maintain high standards for guest rooms, facilities, and service delivery.
• Lead operations reviews with department heads to improve efficiency.
• Recruit, train, and mentor leadership team; enforce company policies.
• Onboard and offboard employees; foster positive work environment.
• Update forecasts and participate in meetings on sales, quality, and safety.
• Prepare timely reports with actionable improvement plans.

Skills

Budget management

Quality standards

Operations leadership

Leadership development

Employee relations

Forecasting & planning

Reporting & analytics

Capital improvements planning

Staffing and payroll management

Expense control

Safety & sanitation

Market analysis

Policy & brand compliance

Team leadership

Traditional hotel operations knowledge

Representing brand to guests/community

Strong communication

Collaborative partnership

Leadership with 2+ years GM experience

Job description

Palette Hotels is seeking an experienced General Manager to lead hotel operations on site, drive profitability, and cultivate top talent. You will oversee budgets, quality standards, and guest experiences while maintaining brand integrity and safety across all departments.

The role requires strategic leadership, strong communication, and a track record of delivering exceptional service in a hotel environment. Join our team to shape a high-performance culture and guest satisfaction.