General Manager

Freddy's Frozen Custard & Steakburgers; Milford (OH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Comprehensive bonus program

Paid training travel

Vacation days after one year

Opportunities to advance

Scholarship opportunities

Job summary

Freddy's Frozen Custard & Steakburgers is seeking a General Manager to lead restaurant teams, drive sales and uphold our high Guest Perspective Standard. You will recruit, train and coach staff while ensuring exceptional guest experiences in a fast-paced environment.

The role emphasizes operations management, budgeting, safety and brand compliance, with a focus on building a positive culture and delivering strong results across all shifts.

Qualifications

• Strong leadership and team-building abilities.
• Excellent communication and guest service orientation.
• Ability to manage budgets, inventory and staffing.

Responsibilities

• Lead the Team & Build Culture by recruiting, training and developing a high-performing team.
• Drive Results & Manage Operations including labor, inventory, safety and guest experience.
• Develop the Team by coaching staff and maintaining presence on the floor.
• Ensure Quality & Compliance by upholding GPS and brand standards.
• Financial Oversight through budgets, prime costs and profitability measures.
• Guest Focus & Recovery by resolving guest issues and building loyalty.
• Adapt & Execute in a fast-paced environment and lead continuous improvement.
• Monitor KPIs, reports and scoreboards to track progress and opportunities.

Job description

Join a Team That Serves with Passion!

Are you a servant leader who thrives on creating exceptional guest experiences and developing high‑performing teams? Freddy’s is looking for General Managers who model hospitality, are detail‑oriented and lead with integrity. In this role you’ll be a brand ambassador—guiding your restaurant team, staying connected with staff and guests, and driving sales and profitability.

Key Responsibilities

• Lead the Team & Build Culture – Model Freddy’s values and set a positive tone in the restaurant. Recruit, train and develop a high‑performing team; coach and appraise staff; and build a succession plan for each team member.
• Drive Results & Manage Operations – Meet sales and profit goals through effective management of labor, inventory and guest experience. Oversee in‑store operations, including staffing, food safety, merchandising, equipment maintenance, cash handling and waste control.
• Develop the Team – Utilize Freddy’s training materials, perform and teach all line and manager duties, and maintain a presence on the floor. Motivate staff to meet sales and performance goals and foster a fun, energetic workplace.
• Ensure Quality & Compliance – Maintain a clean, safe restaurant that meets Freddy’s high Guest Perspective Standard (GPS). Pass audits, uphold brand standards and adhere to all company directives and safety regulations.
• Financial Oversight – Monitor budgets and financial and statistical records. Control prime costs (labor and food) by managing schedules, ordering supplies, tracking inventory and minimizing waste. Prepare promotional displays and materials to maximize profitability and productivity.
• Guest Focus & Recovery – Address customer complaints with the intent of recovery and build guest loyalty through engagement and service excellence.
• Adapt & Execute – Handle fast‑paced, high‑stress situations; stay adaptable to emerging technologies and concepts; and work extra hours as needed to meet goals. Continuously educate yourself and encourage innovation.
• Performance Metrics & Expectations – Work a minimum of 45 hours per week (including some evenings and weekends). Achieve key performance indicators (e.g., sales‑driven KPIs, inventory variance and labor goals), submit weekly reports and maintain scoreboards highlighting progress and opportunities.

Qualifications & Skills

• Proven commercial awareness and confidence in decision‑making
• Superior leadership and team‑building abilities; ability to coach and motivate diverse teams
• Strong communication skills, emotional intelligence and conflict‑resolution capabilities
• Resourcefulness and problem‑solving skills; initiative and a self‑starting work ethic
• Organizational and numerical skills to manage budgets, inventory and schedules
• Proficiency with technology and IT systems (scheduling software, spreadsheets, POS)
• Enthusiasm for guest service and a commitment to providing a premier product
• A minimum of one year in a restaurant management or shift‑lead role in full‑service, casual dining or quick‑service settings

Physical Requirements

• Ability to work a variety of hours (days, nights and weekends) within your metro area
• Stand or walk up to 10 hours per shift and lift up to 40lbs
• Perform bending, stooping and occasional ladder use

Benefits & Perks

• Health, dental and vision insurance options
• Comprehensive bonus program rewarding strong operation‑level metrics
• Paid training, including travel to certified training restaurants
• Vacation days accrued after one year of employment
• Opportunities to advance in a fast‑growing company serving Freddy's Guests
• Scholarship opportunities for qualifying individuals

Founded in 2002, Freddy’s Frozen Custard & Steakburgers has quickly become a national, fast‑casual restaurant franchise best known for its cooked‑to‑order Steakburgers, crispy shoestring fries, dessert treats prepared with freshly churned frozen custard, and world‑class guest service.