General Manager

A&R Group

Metairie (LA)

On-site

USD 90,000 - 130,000

Full time

7 days ago

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Benefits offered by this job

Health coverage

401(k) plan

Paid time off

Job summary

A&R Group is seeking a General Manager for the Hampton Inn by Hilton in Metairie, LA. This on-site leadership role requires hands-on management, team building, and delivering the Hampton guest experience while driving profitability.

You will oversee front desk, housekeeping, maintenance, control costs, grow revenue, and ensure brand standards. The position reports to the Regional Director of Operations and offers comprehensive benefits and career growth within a dynamic market.

Qualifications

2–3+ years of hotel operations experience.
Prior supervisory or hotel management experience.
Strong understanding of front desk and housekeeping operations.
Proven ability to manage costs and run a lean operation.
Excellent communication and organizational skills.

Responsibilities

Oversee day-to-day operations across Front Desk, Housekeeping, Maintenance, and breakfast service.
Deliver the Hampton by Hilton guest experience and meet all brand standards.
Prepare for quality audits and ensure corrective actions are completed.
Own the hotel's P&L and financial performance; drive GOP and NOI.

Skills

Hotel operations experience

Leadership

Cost control

Revenue management

Education

Bachelor's degree in Hospitality or related field

Job description

Job Details

Job Location: Hampton Inn Metairie - Metairie, LA, Position Type: Full Time, Salary Range: Undisclosed, Job Shift: Any, Job Category: Management, General Manager – Hampton Inn by Hilton | Metairie, LA

Lead a Hilton Hotel in the Heart of Greater New Orleans

Ready to run your own hotel in one of the most exciting markets in the South?

A&R Hospitality is hiring a General Manager to lead the Hampton Inn by Hilton in Metairie, Louisiana, minutes from New Orleans, Louis Armstrong International Airport, and the Superdome.

This is a hands‑on leadership role for someone who loves being on the floor, building a great team, and running a clean, profitable, guest‑focused hotel. You'll have the strength of the Hilton brand behind you and the support of an experienced hospitality company.

Why This Role Is Different

Metairie gives you a market with demand all year: corporate travel, airline and airport business, youth sports, medical visitors, weddings, and the major events that fill the whole city, including Mardi Gras, Jazz Fest, the Sugar Bowl, and Saints games.

As General Manager, you'll own the results. You'll lead your team, deliver the Hampton guest experience, control costs, and grow revenue in a competitive suburban market. You'll report to A&R's Regional Director of Operations, with real support and room to lead.

Hotel Operations & Brand Standards

Oversee day‑to‑day operations across Front Desk, Housekeeping, Maintenance, and breakfast service
Deliver the Hampton by Hilton guest experience and meet all Hilton brand standards
Prepare for Hilton quality assurance audits and make sure corrective actions are completed on time
Ensure compliance with A&R company policies, Standard Operating Procedures, and safety and regulatory requirements

Leadership & Team Development

Lead a lean, cross‑functional team, often managing multiple departments directly
Recruit, hire, train, schedule, and develop associates
Set clear expectations, hold your team accountable, and recognize strong performance
Address employee relations concerns promptly and in partnership with Human Resources
Build a culture of teamwork, ownership, and service excellence

P&L Management & Cost Control

Own the hotel's P&L and financial performance
Drive labor management, cost control, and expense management to maximize GOP and NOI
Manage payroll, utilities, and operating expenses against budget
Execute the hotel's annual business plan and budget

Revenue & Market Performance

Partner with sales and revenue management to execute pricing and revenue strategies
Monitor occupancy, ADR, RevPAR, and market share (STR/CoStar) against the competitive set
Build local business with corporate accounts, airlines, sports teams, medical facilities, and event demand
Get the most from the Hilton Honors program and Hilton's distribution channels

Guest Experience

Deliver a consistent, positive guest experience at every touchpoint
Resolve guest issues quickly and professionally
Monitor guest satisfaction scores and online reviews, and act on feedback
Maintain strong Hilton guest satisfaction results

Property & Asset Management

Keep the hotel clean, well‑maintained, and in good repair
Oversee preventative maintenance programs and vendor relationships
Protect company assets and maintain inventory controls
Lead hurricane preparedness and storm recovery for the property and team

Reporting & Administration

Prepare and submit required reports accurately and on time
Track key performance indicators, including occupancy, ADR, RevPAR, guest satisfaction scores, and labor and operating cost ratios
Maintain accurate documentation and records

What Success Looks Like

The hotel beats budget and grows its share of the Metairie market
Hilton quality audits are passed with strong results
Guest satisfaction scores and online reviews climb
Labor and costs stay on target, even during big‑event surges
Your team is stable, well‑trained, and proud of the hotel

Requirements

2–3+ years of hotel operations experience
Prior supervisory or hotel management experience
Strong understanding of front desk and housekeeping operations
Proven ability to manage costs and run a lean operation
Excellent communication and organizational skills
Flexibility to work weekends, holidays, and extended hours, with on‑call availability

Preferred

General Manager experience at a branded limited‑service hotel
Hilton or Hampton Inn experience
Familiarity with Hilton OnQ or other hotel PMS systems
Experience with lean staffing models
New Orleans–area market experience
Hurricane preparedness experience

Why A&R Hospitality

Your own hotel. Lead a Hampton Inn with full accountability and real authority
The power of Hilton. One of the most trusted hotel brands in the world, backed by Hilton Honors
A market with energy. Greater New Orleans brings year‑round demand and some of the biggest events in the country
Room to grow. Join a growing hospitality company that develops its leaders

Total Compensation & Benefits

Salary: Competitive, based on experience

Health coverage: Medical, dental, and vision for you and eligible dependents, starting the 1st of the month after 60 days of employment
401(k) plan: Eligible after six months
Paid time off: Accrues based on years of service and is available after 90 days
Paid holidays: Company‑paid holidays per the published schedule
Supplemental insurance: Optional programs through Principal
Telehealth: Low‑cost virtual care through Recuro
Employee Assistance Program: Confidential support for you and your family
Expense reimbursement: For approved business expenses

The Details

Location: On‑site at the Hampton Inn by Hilton, Metairie, LA
Schedule: Full‑time, salaried exempt. Flexible schedule including weekends, holidays, and extended hours as needed, with on‑call availability
Reports to: Regional Director of Operations

To be considered, your resume must list every hotel where you have worked in a management role, including the hotel name or brand, city and state, your title, and your dates in the role. Applications without this information may not be reviewed.

A&R Group is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Reasonable accommodations are available for qualified individuals with disabilities. The selected candidate will be required to sign a non‑disclosure agreement.

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