General Manager

BHEEMA HOSPITALITY LLC; Metairie (LA); On-site; USD 85,000 - 140,000; Full time

Benefits offered by this job

Health coverage

401(k) plan

Paid time off

Paid holidays

Telehealth

Employee assistance program

Expense reimbursement

Job summary

A&R Hospitality seeks a General Manager to lead the Hampton Inn by Hilton in Metairie, LA. You will own P&L, drive revenue, control costs, and ensure a guest-centered operation that meets Hilton standards.

You will manage a lean team, partner with regional leadership, and oversee daily hotel operations, guest services, and brand compliance in a fast-paced market near New Orleans.

Qualifications

• Minimum 3 years of hotel operations experience.
• Prior supervisory or hotel management experience.
• Strong understanding of front desk and housekeeping operations.
• Excellent communication and organizational skills.
• Flexibility to work weekends, holidays, and extended hours.

Responsibilities

• Oversee day-to-day hotel operations across Front Desk, Housekeeping, Maintenance, and breakfast.
• Deliver the Hampton by Hilton guest experience and meet brand standards; prepare for audits.
• Manage P&L, budgeting, labor, and cost controls to maximize GOP and NOI.
• Collaborate with sales to execute pricing and revenue strategies; monitor RevPAR and occupancy.
• Lead a lean, cross-functional team and ensure safety and regulatory compliance.
• Handle guest issues professionally and maintain high guest satisfaction.

Skills

Hotel operations

Supervisory experience

Front desk operations

Housekeeping operations

Communication skills

Organizational skills

Weekend/holiday availability

Education

Bachelor's degree in Hospitality or related field

Tools

Hilton OnQ PMS

Job description

General Manager – Hampton Inn by Hilton | Metairie, LALead a Hilton Hotel in the Heart of Greater New OrleansReady to run your own hotel in one of the most exciting markets in the South?A&R Hospitality is hiring a General Manager to lead the Hampton Inn by Hilton in Metairie, Louisiana, minutes from New Orleans, Louis Armstrong International Airport, and the Superdome.This is a hands-on leadership role for someone who loves being on the floor, building a great team, and running a clean, profitable, guest-focused hotel. You'll have the strength of the Hilton brand behind you and the support of an experienced hospitality company.Why This Role Is DifferentMetairie gives you a market with demand all year: corporate travel, airline and airport business, youth sports, medical visitors, weddings, and the major events that fill the whole city, including Mardi Gras, Jazz Fest, the Sugar Bowl, and Saints games.As General Manager, you'll own the results. You'll lead your team, deliver the Hampton guest experience, control costs, and grow revenue in a competitive suburban market. You'll report to A&R's Regional Director of Operations, with real support and room to lead.What You'll OwnHotel Operations & Brand StandardsOversee day-to-day operations across Front Desk, Housekeeping, Maintenance, and breakfast serviceDeliver the Hampton by Hilton guest experience and meet all Hilton brand standardsPrepare for Hilton quality assurance audits and make sure corrective actions are completed on timeEnsure compliance with A&R company policies, Standard Operating Procedures, and safety and regulatory requirementsLeadership & Team DevelopmentLead a lean, cross-functional team, often managing multiple departments directlyRecruit, hire, train, schedule, and develop associatesSet clear expectations, hold your team accountable, and recognize strong performanceAddress employee relations concerns promptly and in partnership with Human ResourcesBuild a culture of teamwork, ownership, and service excellenceP&L Management & Cost ControlOwn the hotel's P&L and financial performanceDrive labor management, cost control, and expense management to maximize GOP and NOIManage payroll, utilities, and operating expenses against budgetExecute the hotel's annual business plan and budgetRevenue & Market PerformancePartner with sales and revenue management to execute pricing and revenue strategiesMonitor occupancy, ADR, RevPAR, and market share (STR/CoStar) against the competitive setBuild local business with corporate accounts, airlines, sports teams, medical facilities, and event demandGet the most from the Hilton Honors program and Hilton's distribution channelsGuest ExperienceDeliver a consistent, positive guest experience at every touchpointResolve guest issues quickly and professionallyMonitor guest satisfaction scores and online reviews, and act on feedbackMaintain strong Hilton guest satisfaction resultsProperty & Asset ManagementKeep the hotel clean, well-maintained, and in good repairOversee preventative maintenance programs and vendor relationshipsProtect company assets and maintain inventory controlsLead hurricane preparedness and storm recovery for the property and teamReporting & AdministrationPrepare and submit required reports accurately and on timeTrack key performance indicators, including occupancy, ADR, RevPAR, guest satisfaction scores, and labor and operating cost ratiosMaintain accurate documentation and recordsWhat Success Looks LikeThe hotel beats budget and grows its share of the Metairie marketHilton quality audits are passed with strong resultsGuest satisfaction scores and online reviews climbLabor and costs stay on target, even during big-event surgesYour team is stable, well-trained, and proud of the hotelRequirements2–3+ years of hotel operations experiencePrior supervisory or hotel management experienceStrong understanding of front desk and housekeeping operationsProven ability to manage costs and run a lean operationExcellent communication and organizational skillsFlexibility to work weekends, holidays, and extended hours, with on-call availabilityPreferredGeneral Manager experience at a branded limited-service hotel • Hilton or Hampton Inn experience • Familiarity with Hilton OnQ or other hotel PMS systems • Experience with lean staffing models • New Orleans–area market experience • Hurricane preparedness experienceWhy A&R HospitalityYour own hotel. Lead a Hampton Inn with full accountability and real authorityThe power of Hilton. One of the most trusted hotel brands in the world, backed by Hilton HonorsA market with energy. Greater New Orleans brings year-round demand and some of the biggest events in the countryRoom to grow. Join a growing hospitality company that develops its leadersTotal Compensation & BenefitsSalary: Competitive, based on experienceYou'll be eligible for the following benefits and incentives, each subject to applicable policies, eligibility requirements, and future changes:Health coverage: Medical, dental, and vision for you and eligible dependents, starting the 1st of the month after 60 days of employment401(k) plan: Eligible after six monthsPaid time off: Accrues based on years of service and is available after 90 daysPaid holidays: Company-paid holidays per the published scheduleSupplemental insurance: Optional programs through PrincipalTelehealth: Low-cost virtual care through RecuroEmployee Assistance Program: Confidential support for you and your familyExpense reimbursement: For approved business expensesThe DetailsLocation: On-site at the Hampton Inn by Hilton, Metairie, LASchedule: Full-time, salaried exempt. Flexible schedule including weekends, holidays, and extended hours as needed, with on-call availabilityReports to: Regional Director of OperationsTo be considered, your resume must list every hotel where you have worked in a management role, including the hotel name or brand, city and state, your title, and your dates in the role. Applications without this information may not be reviewed.This is not a remote role. If you're ready to lead a Hilton hotel in Greater New Orleans, apply today.A&R Group is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Reasonable accommodations are available for qualified individuals with disabilities. The selected candidate will be required to sign a non-disclosure agreement.Keywords: General Manager • Hotel General Manager • Hampton Inn General Manager • Hilton General Manager • Hotel Manager • Assistant General Manager • Hotel Operations • Hospitality Management • Limited Service Hotels • Select Service Hotels • Focused Service Hotels • Franchise Hotels • Hilton • Hampton Inn • Hampton by Hilton • Hilton Honors • Hilton OnQ • Brand Standards • Quality Assurance • P&L Management • Budgeting • Revenue Management • RevPAR • ADR • GOP • NOI • STR • CoStar • Guest Satisfaction • Labor Management • Cost Control • Front Desk Operations • Housekeeping Operations • Team Leadership • Employee Relations • Hurricane Preparedness • Metairie • Kenner • New Orleans • Jefferson Parish • Harahan • Elmwood • Louisiana • Gulf Coast#HotelJobs #HotelGeneralManager #GeneralManager #HamptonInn #Hilton #Hospitality #HotelManagement #HotelOperations #Metairie #NewOrleans #NOLA #Louisiana #NowHiringWhat We’re Looking For:Minimum 3 years of hotel operations experienceAt least 1 year in a GM or AGM leadership roleStrong leadership, communication, and team building skillsProven success in revenue management and financial performanceHilton or major brand experience strongly preferredHigh emotional intelligence and sound decision makingAbility to work weekends/holidays based on hotel demandBachelor’s degree in Hospitality or related field preferred