General Manager

Hungry-Marketplace-4; Menlo Park (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Unlimited PTO

Medical insurance

Dental and Vision insurance

401k (not matching)

Life/disability insurance

Telemedicine & Tele Mental Health

Equity incentives/Stock options

Job summary

HUNGRY is seeking a highly organized General Manager to oversee daily onsite food program operations at a large corporate campus. You will be the face of HUNGRY onsite, coordinating with clients, operations, and food partners to deliver exceptional service.

The role requires hands-on leadership in a fast-paced hospitality environment, with focus on operational excellence, customer experience, and adherence to food safety standards. This position is onsite daily at a major client site.

Qualifications

• 7+ years of experience in hospitality, food service operations, catering, corporate dining, or related operational leadership roles.
• Strong client-facing communication and relationship management skills.
• Experience managing onsite operations in a fast-paced, high-volume environment.
• Deep understanding of food safety standards, food handling procedures, allergen management, and incident response protocols.

Responsibilities

• Oversee daily onsite food program operations at a large corporate campus.
• Serve as the primary onsite point of contact for client stakeholders, employees, and HUNGRY team members.
• Address and resolve operational issues, service concerns, and client feedback in real time with professionalism and urgency.
• Support and guide onsite Captains during food deliveries, setup, service, and breakdown.
• Ensure all onsite operations align with HUNGRY service standards and client expectations.
• Maintain strong knowledge of food safety practices and incident response procedures.
• Escalate and coordinate resolution of safety concerns with cross-functional partners.
• Collaborate with Operations and Food Partner Managers to ensure flawless daily execution.

Skills

Hospitality leadership

Client communication

Onsite operations

Food safety

Problem solving

Organizational skills

Coaching teams

Cross-functional collaboration

Attention to detail

Job description

Who We Are

HUNGRY is revolutionizing workplace dining with an unwavering commitment toobsessivehospitality and flawless execution. Founded in 2016 by entrepreneurs Eman Pahlavani and Jeff Grass, HUNGRY connects corporate offices in over 30 cities across the United States and Canada with top-tier chefs andlocalrestaurants to deliver extraordinary culinary experiences. From large-format catering and memorable events to individually packaged group meals, snacks, and pantry solutions, HUNGRY ensures every detail is thoughtfully handled to prioritize quality and convenience. Rooted in a mission of social responsibility, HUNGRY fosters local economic growth while embracing eco-friendly practices.The company goes even further, donating one meal for every two purchased, making a tangible impact on communities nationwide, as it has already donated over 3 million meals to date.

The Role

HUNGRY is seeking a highly organized, client-focused, and operationally driven General Manager to oversee daily food program operations onsite at one of our largest corporate client campuses. This role serves as the face of HUNGRY onsite, ensuring seamless execution of food service operations while delivering an exceptional client and employee experience each day. The General Manager will act as a critical liaison between the client, HUNGRY Operations, Food Partners, and onsite Captains.

This individual will proactively manage day-to-day operational needs, resolve issues in real time, uphold food safety standards, and ensure all service expectations are consistently exceeded. This role requires a hands-on leader who thrives in a fast-paced hospitality environment, communicates effectively across teams, and is passionate about operational excellence and customer experience.

What You'll Do

• Oversee daily onsite food program operations at a large corporate campus
• Serve as the primary onsite point of contact for client stakeholders, employees, and HUNGRY team members
• Address and resolve operational issues, service concerns, and client feedback in real time with professionalism and urgency
• Support and guide onsite HUNGRY Captains during food deliveries, setup, service, and breakdown
• Ensure all onsite operations align with HUNGRY service standards and client expectations
• Maintain strong knowledge of food safety practices, including proper food handling, allergen awareness, foreign object protocols, and foodborne illness response procedures
• Escalate and coordinate resolution of food safety concerns and operational incidents appropriately with the Client Success Manager, Food Partner Manager, and Food Safety Manager
• Partner closely with Operations Managers and Food Partner Managers to ensure flawless daily execution across all meal programs
• Collaborate with the Client Success Manager to track and manage client feedback, complaints, and action items
• Monitor overall operational throughput and ensure timely resolution of outstanding onsite issues
• Coach, direct, and support onsite Captains to ensure high performance, professionalism, and consistency in service delivery
• Identify opportunities for process improvement and operational efficiencies onsite
• Build strong working relationships with client stakeholders and foster a positive onsite presence for the HUNGRY brand

Requirements

• 7+ years of experience in hospitality, food service operations, catering, corporate dining, or related operational leadership roles
• Strong client-facing communication and relationship management skills
• Experience managing onsite operations in a fast-paced, high-volume environment
• Deep understanding of food safety standards, food handling procedures, allergen management, and incident response protocols
• Ability to remain calm under pressure and effectively problem-solve in real time
• Strong organizational skills with the ability to manage multiple priorities simultaneouslyProven ability to coach, lead, and motivate frontline operational teams
• Collaborative mindset with experience working cross-functionally across operations, customer success, and vendor or partner teams
• High attention to detail and commitment to operational excellence
• Comfortable being onsite daily and actively involved in hands-on operational support
• Food Safety Certification (ServSafe or equivalent) preferred

Preferred Qualities

• Hospitality-first mindset with a passion for delivering exceptional service experiences
• Strong sense of ownership and accountability
• Proactive communicator who anticipates issues before they arise
• Flexible and adaptable in rapidly changing environments
• Ability to build trust with both clients and internal teams quickly and effectively

• Unlimited paid time off

• Medical Dental and Vision insurance
• 401k (currently not matching)
• Employer paid life/disability
• Company Sponsored Tele-med & Tele Mental Health Benefits
• Equity incentives/Stock Options

HUNGRY is an Equal Opportunity Employer dedicated to building an inclusive and diverse workforce. We are committed to providing equal employment opportunities to qualified individuals, regardless of race, color, religion, sex, national origin, age, sexual orientation, marital status, familial status, genetic status, veteran's status, handicap or disability, or any other classification protected by applicable law. This governs all aspects of employment, including recruitment, hiring, compensation, benefits, termination, and all other terms and conditions of employment. The Company is committed to providing reasonable accommodations to employees when necessary to perform the essential functions of their job.