General Manager

Esco Restaurant; Memphis (TN); On-site; USD 70,000 - 95,000; Full time

Job summary

Esco Restaurant in Memphis, TN is seeking a General Manager to oversee all restaurant operations and deliver exceptional guest experiences. You will lead Front of House and Heart of House teams, drive sales, and build a culture of accountability and excellence.

The role requires 3–5 years of restaurant management, high-volume leadership, and ServSafe certification or the ability to obtain it. Bachelor's degree preferred and a proactive, hands-on leader is essential.

Qualifications

• 3–5 years of restaurant management or supervisory experience.
• Experience leading operations in a high-volume restaurant environment.
• ServSafe Certification or ability to obtain within a designated timeframe.
• Bachelor's degree in Hospitality, Culinary Arts, Business Management, or related field preferred.

Responsibilities

• Oversee all restaurant operations and maintain high standards for food quality, service, cleanliness, and safety.
• Recruit, hire, train, coach, and develop team members and managers.
• Create a positive, high-performance culture where employees can grow.
• Deliver outstanding guest experiences and resolve concerns promptly.
• Build schedules and staffing plans to meet business and labor goals.
• Drive sales, profitability, and customer satisfaction.
• Ensure compliance with health regulations and company policies.
• Manage inventory, ordering, deliveries, and operational reporting.
• Maintain equipment, facilities, and organization; lead by example.

Skills

Leadership

Communication

Coaching

Decision-making

Problem-solving

Organizational skills

Multitasking

Guest service

Operational management

Microsoft Office

Education

Bachelor's degree in Hospitality, Culinary Arts, Business Management, or related field

ServSafe Certification

Tools

Microsoft Office

Restaurant technology systems

Job description

Position Overview

General Manager

Lead the Team. Drive the Experience. Make Your Mark.

Are you the kind of leader who thrives in a fast-paced environment, loves building strong teams, and takes pride in creating unforgettable guest experiences? If so, we're looking for a General Manager who is ready to take the reins and lead our restaurant to the next level.

This isn't just another management role. It's an opportunity to be the driving force behind a high-energy operation where great food, great service, and great people come together every day.

What You'll Do

As our General Manager, you'll oversee every aspect of restaurant operations, ensuring both Front of House and Heart of House teams are performing at their best. You'll be the leader who sets the tone, creates accountability, develops talent, and delivers outstanding results.

You'll:

• Lead all restaurant operations while maintaining exceptional standards for food quality, service, cleanliness, and safety.
• Recruit, hire, train, coach, and develop team members and managers.
• Create a positive, high-performance culture where employees can grow and succeed.
• Deliver outstanding guest experiences and quickly resolve concerns when they arise.
• Build schedules and staffing plans that support business needs and labor goals.
• Drive sales, profitability, operational excellence, and customer satisfaction.
• Ensure compliance with health regulations, food safety standards, and company policies.
• Manage inventory, ordering, deliveries, and operational reporting.
• Keep the restaurant running smoothly by maintaining equipment, facilities, and organization.
• Lead by example, jumping in wherever needed to support the team and the guest experience.

What Makes You a Great Fit

You know how to balance leadership with hands-on execution. You can motivate a team during a busy rush, solve problems on the fly, and keep your eye on the big picture at the same time.

We're looking for someone with:

• Strong leadership, communication, and coaching skills.
• Excellent decision-making and problem-solving abilities.
• The ability to manage multiple priorities in a fast-paced environment.
• A commitment to exceptional guest service.
• Strong organizational and operational management skills.
• Comfort using Microsoft Office and restaurant technology systems.
• A passion for developing people and building winning teams.

What You Bring

• 3-5 years of restaurant management or supervisory experience.
• Experience leading operations in a high-volume restaurant environment.
• ServSafe Certification or ability to obtain certification within a designated timeframe.
• Bachelor's degree in Hospitality, Culinary Arts, Business Management, or a related field is preferred.

The Reality of Restaurant Leadership

Let's be honest. Great restaurants don't run on autopilot.

This role requires:

• Standing and walking for extended periods.
• Lifting up to 50 pounds when needed.
• Working a flexible schedule that may include evenings, weekends, holidays, and extended shifts.
• Staying calm, focused, and positive during busy service periods.

But if you're energized by leading people, solving challenges, and creating a great experience for guests and employees alike, you'll love this opportunity.

Why Join Us?

Because great leaders deserve a place where they can make an impact.

Here, you'll have the opportunity to:

• Lead a talented team.
• Shape the culture of the restaurant.
• Drive business results.
• Develop future leaders.
• Build a career with a company that values excellence, accountability, and teamwork.

If you're ready to lead from the front, inspire a team, and own the success of a thriving restaurant operation, we'd love to hear from you.

Equal Opportunity Employer

We are committed to creating an inclusive workplace and are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, or any other protected status under applicable law. Selection decisions are based on qualifications, merit, and business needs.