General Manager

The Lash Lounge; Mechanicsburg (Cumberland County); On-site; USD 150,000 - 200,000; Full time

Job summary

An established industry player in the beauty sector is seeking a General Manager to lead its salon operations. This role is crucial for driving growth and ensuring exceptional customer experiences. The ideal candidate will have a strong background in team management and front desk sales, with a passion for customer service. As the General Manager, you will inspire and develop your team while maximizing sales and creating a welcoming atmosphere for guests. If you thrive in a dynamic environment and are excited about fostering team growth, this opportunity is perfect for you.

Benefits

Employee discounts

Free uniforms

Training & development

Free lash extensions

Annual Bonus Plan

Qualifications

• 5+ years of team management experience required.
• Exceptional customer service and computer skills are essential.

Responsibilities

• Manage daily salon operations and ensure financial goals are met.
• Provide daily support and coaching to team members.

Skills

Team Management

Front Desk Sales

Customer Service

Computer Skills

MindBody Online Software

Education

College Degree in Business or related field

Job description

Benefits:

• Employee discounts
• Free uniforms
• Training & development

The Lash Lounge champions our Members and Guests as well as the value they place on feeling and looking their best. Our proprietary training approach to healthy lash extensions boosts the confidence of our guests, builds trust in our brand, and sends our community out into the world with a smile. Join our team and showcase your leadership skills in our vastly growing Lash Lounge family.

WHO WE ARE:

The Lash Lounge is the premier salon for Lash Extensions with over 100 locations in the United States. We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud to create a warm and inviting atmosphere while focusing on the health and care of our guest's natural lashes.

WHO WE ARE LOOKING FOR:

The General Manager position is a high-profile leadership position that is responsible for the salon's overall growth, coordination, and operational success. The General Manager will ensure the salon meets or exceeds financial goals, while providing remarkable leadership in areas of customer service, team member relations, sales, and member participation. The General Manager will provide daily support to their team and offer ongoing leadership, motivation, and development. They are responsible for coaching, communication, alignment, and holding their Lash Lounge team to the salon expectations. The General Manager will also act as the salon ambassador to provide each member an unforgettable experience.

RESPONSIBILITIES:

• Manage the daily operations of the salon
• Ensure the salon meets or exceeds financial goals
• Maximize sales and membership participation
• Make sure both guests and team members are scheduled efficiently and effectively
• Provide daily support to team members
• Coach and develop team members
• Ensure each guest has an unforgettable and consistent experience

REQUIRED SKILLS:

• 5+ years directly managing a team of 3 or more
• 5+ years or more in Front Desk Sales role, preferably in Salon/Spa or Membership focused businesses
• College Degree in Business or other relatable field experienced is preferred
• Reliable transportation
• Exceptional customer service skills and computer skills
• MindBody Online Software experience is a plus!

WHY JOIN OUR TEAM?

• Salary; commensurate with experience
• Annual Bonus Plan
• Free lash extensions and all other salon services
• Discounts on retail products

If you love the challenge of starting a new business and take pride in growing something from the ground up, then this is the position for you! If you are awesome at motivating staff, and want to see your team grow, please submit your resume. We would love to meet you! Compensation: $18.00 - $25.00 per hour.

WHAT WE DO:

The Lash Lounge is a world-class destination for semi-permanent eyelash extensions. We offer a complete menu of services, including eyelash extensions, refills, threading, and more. When women visit The Lash Lounge, they enter a retreat designed to rejuvenate from the inside out, so that they can step out and face the world with confidence.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Lash Lounge Corporate.