General Manager

3147 Jersey Mike's Plantation; Matthews (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

3147 Jersey Mike's Plantation in Matthews, North Carolina is seeking a General Manager to oversee complete store operations, focusing on sales, service quality, and customer satisfaction. Candidates should have a high school diploma, a minimum of 2 years in quick-service restaurants, and must hold a Serve Safe Certification. You will lead employee training, manage schedules, and participate in strategic meetings to ensure operational excellence. Compensation details to be discussed during the interview.

Qualifications

• 2 years QSR experience preferred.
• Must be 18 years or older to operate the slicer.
• Serve Safe Certification – Food Handler.
• Must have reliable transportation.

Responsibilities

• Manage store sales and profit margins.
• Create employee schedules and lead training.
• Ensure customer satisfaction and quality service.
• Participate in management meetings.

Skills

Excellent menu and product knowledge

Outstanding personality

Ability to thrive in a fast‑paced environment

Desire to improve self and skill sets

Effective communication with guests

Reliability in meeting schedule requirements

Education

High school degree or equivalent

Job description

General Manager Responsibilities

General Managers are responsible for the complete and total management of a Jersey Mike’s store/operation, including:

• Store sales
• Volume
• Quality of service
• Customer satisfaction
• Profit margin
• Create employee schedule
• Place inventory orders
• Lead employee training
• Lead by example
• Participate in management team meetings and strategy sessions

Specific tasks may be delegated to other individuals as appropriate, but ultimate responsibility rests with the General Manager.

Qualifications

• Education: High school degree or equivalent
• 2 years QSR experience preferred
• Must be 18 years or older to operate the slicer
• Serve Safe Certification – Food Handler
• Must have reliable transportation

Key Competencies

• Excellent menu and product knowledge
• Outstanding personality
• Ability to thrive in a fast‑paced environment
• Desire to improve self and skill sets
• Effective communication with guests
• Participation in all Jersey Mike’s training programs
• Reliability in meeting schedule requirements

Compensation

To be discussed