General Manager

ADP, Inc.; Louisville (KY); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Healthcare - Medical, Dental, Vision

Paid Time Off

Cell phone Stipend

Discounts at other properties

Job summary

Hotelco KYLV LLC in Louisville, KY is seeking an experienced General Manager to lead our 171-room limited-service hotel. You will drive revenue, manage a team, and deliver exceptional guest satisfaction and financial performance with leadership support from regional and corporate teams.

The role emphasizes hands-on operations, staff development, and ownership of performance metrics, with a focus on maintaining quality and profitability across all hotel functions.

Qualifications

• 2+ years as a General Manager or Assistant General Manager
• Bachelor's degree in hospitality or business is a plus but not a requirement; equivalent experience welcome
• Proven ability to understand and manage a P&L, control labor, and hit financial targets
• Experience with hotel property management and accounting systems, Google Workspace, and Microsoft Office

Responsibilities

• Revenue Management: work with Revenue Manager and Corporate Sales Manager on market conditions and events
• Guest Experience: train staff for guest service excellence and handle upset guests
• Property and Product Quality: maintain condition and coordinate with maintenance and regional/corporate leadership
• PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: walk, stand, lift, travel as needed and work extended hours

Skills

Communication skills

Analytical thinking

Decision making

Leadership

Education

Bachelor's degree in hospitality or business

Tools

Hotel property management systems

Google Workspace

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

General Manager

Full Time Louisville, KY, US

3 days ago Requisition ID: 1109

Salary Range: $75,000.00 To $95,000.00 Annually

JOB TITLE: Hotel General Manager - Limited Service (Louisville, KY)

RATE: $75,000 to 95,000 per year. Plus, performance bonus eligibility.

About the Opportunity
Hotelco KYLV LLC is seeking an experienced General Manager to lead Cottonwood Airport & Expo Hotel, our 171 room limited-service hotel with extensive meeting space in Louisville, Kentucky. We're looking for a hands-on leader who enjoys improving operations, building a strong team, and growing both guest satisfaction and financial performance. If you're energized by the chance to make your mark and see the results of your work, this role offers real ownership, with the backing of regional and corporate leadership in sales, HR, payroll, revenue management, and accounting.

POSITION SUMMARY

This position is responsible for managing daily hotel operations to achieve planned goals for revenue and profit while maintaining standards for guest

satisfaction, employee satisfaction, quality assurance, and asset protection; provide leadership, training, direction and support to hotel employees;

and maintain a high-quality product.

ESSENTIAL JOB FUNCTIONS

Revenue Management

Ensure good communication with our Revenue Manager and Corporate Sales Manager regarding local information including your insight into local market conditions and special events that may impact occupancy and/or rate.

Ensure that front desk staff is kept informed of rate structure and know how to implement yield management policies and procedures. Train front desk staff to successfully perform all front office operations and revenue management and central reservations procedures.

Train front desk staff to successfully perform selling techniques and procedures for current promotions.

Schedule labor and manage controllable expenses in line with business demand, and take corrective action when costs run higher than expected.

Protect the company’s financial assets by properly administering company policies and procedures for handling cash, credit card, accounts payable, accounts receivable, payroll, and all other financial transactions. Also, properly administer company policies and procedures for protecting the safety of guests and employees.

Receive satisfactory scores for inspections and reviews and take action when needed for guest recovery.

Execute company policies and procedures for purchasing.

Guest Experience

Train staff to successfully perform guest service procedures in accordance with industry and company standards (e.g., greeting, scripts, pre-assignment of rooms, etc.).

Train staff to successfully perform all functions for guest service and for handling upset guests who are dissatisfied with the products and services they receive. Personally handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property.

Respond to online reviews and guest feedback and use what you learn to improve operations.

• Recruit, hire, train, and develop a team that takes pride in their work and delivers results.
• Build and retain a stable, engaged team, and develop future leaders from within.
• Lead by example, conducting business professionally and in line with company policies and ethical standards.

Property and Product Quality

Maintain the hotel's physical condition to company standards through preventive maintenance and quick-fix programs.

Ensure maintenance team is using maintenance systems for tracking work orders to ensure completion of tasks and to see any potential recurring issues.

Communicate effectively and work with regional and corporate leadership on property improvement needs.

Immediately notify corporate maintenance and operations leadership of major issues such as water leaks or electrical problems, and take prompt action to protect guests, staff, and the property.

What You Bring

Strong communication, analytical, and decision-making skills.

We value honesty over ego; we want a leader who can admit when a mistake was made and work collaboratively to correct it rather than try to go it alone.

A dependable leader who shows up for your team and for corporate. Your onsite team can count on you to be present, supportive, and fair, and our corporate team can count on you for timely, accurate reporting, follow-through, and open communication when they need you.

2+ years as a General Manager or Assistant General Manager, preferably in a limited-service, select-service, or full-service hotel.

A bachelor's degree in hospitality or business is a plus but NOT a requirement; equivalent experience is welcome.

Proven ability to understand and manage a P&L, control labor, and hit financial targets.

Experience with hotel property management and accounting systems, Google Workspace, and Microsoft Office.

• Ability to work independently, prioritize, and stay composed in a fast-paced environment.
• Any locally required certifications, or the ability to obtain them.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS

Must be able to walk, sit, or stand for long periods at a time.

May be required to do light lifting or carrying.

Capable of working in a fast-paced environment and in stressful situations.

Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner.

Must be flexible in work hours/days; must be available to work extended hours, nights and weekends.

Must be able to travel when necessary.

Must possess a valid driver’s license, clean driving record, and a personal vehicle.

BENEFITS

• Healthcare - Medical, Dental, Vision coverage as well as life insurance options.
• Paid Time Off
• Cell phone Stipend
• Discounts at other hotel properties we own around the country.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.