General Manager

Restore Hyper Wellness; Los Gatos (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Monthly performance bonuses

Wellness services access

Growth opportunities

Vacation days

Job summary

Restore Hyper Wellness in Los Gatos, CA is seeking a General Manager to take ownership of a thriving location, three years old, with strong revenue-building and leadership skills. You will lead a team, drive membership sales, manage autopay and add-ons, and use-in-store events to grow revenue.

The role rewards performance with monthly bonuses and a flexible schedule in a fast-paced retail environment. The ideal candidate loves wellness, fitness, and delivering an outstanding customer experience.

Qualifications

• Sales experience in retail or wellness is preferred.
• Strong client engagement and closing skills.
• Event planning and community outreach.
• Guest recovery and customer service excellence.
• Desire to help people feel better through wellness.
• Passion for fitness and athletic achievement.
• Excellent verbal and written communication.
• Data-driven with ability to act on metrics.
• Leadership with delegation and team development.
• Willingness to meet monthly, quarterly, annual financial goals.

Responsibilities

• Assist customers with wellness needs and drive revenue.
• Focus on membership sales, autopay, and in-store events.
• Educate customers on Restore services.
• Deliver superior customer experiences.
• Lead, coach and develop a team of wellness professionals.
• Represent the brand at local events.
• Identify and grow KPIs.
• Engage with community athletes and fitness enthusiasts.
• Participate in local health events.
• Manage social pages and lead generation.
• Keep staff updated on promotions and store updates.
• Coordinate with corporate staff and network managers.

Skills

Sales affinity

Client engagement

Event planning

Guest recovery

Wellness passion

Fitness enthusiasm

Communication

Data-driven

Team leadership

Goal orientation

Education

Bachelor's degree

Job description

Our team is seeking an awesome General Manager to step into a successful location that is 3 years-old, with excellent revenue-building skills (you can sell!), comfortable and love to lead a team, intuitively understand the retail environment, membership sales, autopay, add-on's, how to use marketing and in-store events to drive revenue.

This is a busy location and the ideal candidate thrives in a fast-paced and flexible environment. We value work/live balance, monthly bonuses and provide attractive schedule options!

Restore Hyper Wellness + Cryotherapy is the leading retail provider of alternative health and wellness modalities in the US. Our goal is to make Hyper Wellness® widely accessible, affordable, and fun. We help people from all walks of life feel better and perform at a higher level so they can do more of what they love in life.

Key Roles

• Assist customers with their wellness issues related to need state, athletic performance, recovery, pain management, and general health
• Focus and concentration on revenue, membership and sales
• Educate customers about Restore’s services and the health benefits they offer
• Deliver a superior customer experience
• Maintain, lead and coach a team of qualified wellness professionals
• Represent the Restore brand and our mission to bring Hyper Wellness® to as many people as possible
• Identify and grow current KPI’s
• Meet the community’s local recreational and top athletes and fitness enthusiasts at local events and generate interest in Restore’s wellness services
• Participate in local health and fitness events
• Engage in both word-of-mouth and social media marketing
• Manage social pages
• Manage lead generation and first time visitors to convert them into members
• Keep staff up-to-date on current promotions, upcoming events, and store updates
• Communicate and maintain relationships with corporate staff and other managers in the network

Required Skills/Knowledge/Experience

• An affinity for sales. You need to enjoy the sales process and have a track record
• Client engagement. Know how to build and close sales
• Event planning
• Understand and be good at guest recovery, customer serviceli>
• Desire to make people feel better and pursue wellness
• Passion for fitness and athletic achievement
• Exceptional verbal and written communication skills. Charisma is appreciated
• Ability to deliver action plans based on and measured by data. You have to be comfortable with the numbers
• Good team player. You need to be a leader, but you also need to be able to delegate and develop a quality team
• Desire to meet personal & team monthly, quarterly, and annual financial goals. Your total compensation will be tied to performance.
• Bachelors degree preferred

Compensation / Benefits

• Competitive salary
• Health benefits
• Monthly performance bonuses
• Access to complementary wellness services
• Opportunity for growth
• Vacation days

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restore Hyper Wellness.