General Manager

Savvyherb; Longwood (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid time off

Benefits package

Competitive salary

Job summary

Trulieve is seeking a General Manager to lead store personnel, oversee inventory, and uphold regulatory compliance within the Retail department. The role emphasizes delivering exceptional customer service, achieving KPIs, and maintaining brand standards in a fast-growing cannabis company.

The ideal candidate will have a Bachelor's degree, prior retail management and cash handling experience, strong interpersonal skills, and the ability to train a large team.

Qualifications

• Bachelor’s degree preferred, four years related experience and/or training or equivalent combination of education and experience.
• Prior management experience, preferably in retail and/or customer service area is a plus.
• Must have prior cash handling experience.
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff.
• Able to communicate in conversational English with customers and team members; operate electronic equipment; follow safety procedures.
• Ability to analyze data and draw appropriate conclusions to inform policies and procedures.

Responsibilities

• Plan and implement strategies to drive service standards and positive sales results.
• Maintain brand standards in visual merchandising.
• Ensure consistent regulatory compliance with all state-specific regulations.
• Review, communicate and ensure compliance with all company SOPs and changes.
• Evaluate employee performance and identify hiring and training needs.
• Provide coaching, training, and development to the team to meet objectives.

Skills

Cash handling

Interpersonal skills

Communication

Leadership

Confidentiality

Education

Bachelor’s degree

Job description

• Trulieve is a fast-growing company in the cannabis industry focused on providing natural, hand-grown medicinal products that alleviate symptoms of serious medical conditions, working closely with physicians for proper patient care.
• The General Manager role involves leading store personnel, managing inventory, ensuring regulatory compliance, maintaining brand standards, driving sales, and delivering exceptional customer service within the retail department.
• Candidates for the General Manager position should have a bachelor’s degree preferred, prior management and cash handling experience, ability to train and manage a large team, strong interpersonal skills, and must pass background checks and be at least 21 years old.
• The job requires physical stamina to perform tasks involving movement, lifting up to 50 lbs, and excellent communication; it includes a flexible 45+ hours per week schedule with availability on evenings, weekends, and holidays, and offers a competitive salary with benefits.

An industry-leading, vertically integrated cannabis company & multi-state operator in the U.S.

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If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you!

At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.

Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.

Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.

To learn more about our company, please visit our website;

Requisition ID:17880

Remote Work Available:No

JobTitle: General Manager

Department: Retail

Reports To: AreaManager

FLSA Status: Regular-Exempt

ROLE SUMMARY

The General Manager will be responsible for leadership and supervision of store personnel , inventory tracking and management, achieving key performance metric s and ensuring the efficient daily operations of the store. This role is responsible for ensuring regulatory compliance while delivering exceptional customer experience .

KEY DUTIES AND RESPONSIBILITIES

• Plan and implement strategies to driveservice standards and positive sales results
• Maintainbrand standardsin visual merchandising
• Ensure consistentregulatory compliancewith all state specificregulations
• Review, communicate and ensure compliance withall company SOPsand assure that any changes are communicated to employees
• Evaluateemployeeperformanceandidentifyhiringandtrainingneeds
• Provide coaching, training, and developmentto the team that is focused on company service standards and accountability to meetspecific objectives
• Responsible for handling and resolving patient issues and escalations
• Maintain professional working relationships with business partners
• Schedule effectively withinlaborbudget to meet the needs of the business
• Perform other tasks that have been assigned by management

SKILLS AND QUALIFICATIONS

• Bachelor’sdegreepreferred,fouryearsrelatedexperienceand/ortraining orequivalentcombinationofeducationandexperience
• Priormanagementexperience,preferably inretailand/orcustomerserviceareais aplus
• Musthavepriorcashhandlingexperience
• Strong interpersonal skillsand professionalism to communicate with all levels of management and staff; abilitytoupholda strictlevelof confidentialityand discretion
• Able to communicate in conversational Englishtowork effectively with customers and team members,operateelectronicequipment(computer,scanner, printer,etc.),comprehendsafetyprocedures,andutilizetelecommunicationdevices
• Provenabilitytoanalyzedataanddrawappropriateconclusionstoinformpolicies andprocedures
• Abilitytointeract with customers and team members respectfully and politely

ADDITIONAL MINIMUM QUALIFICATIONS

• Mustpossessavaliddriver’slicenseand passaMVRbackground check (delivery locations only)
• Mustbeabletopassalevel1andlevel2backgroundcheck
• Mustbeatleast21yearsof age
• Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies
• Must be able to relate to and work withpatrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is:

• Constantly required to move/traverse throughout entire facility, including tight spaces
• A ccurately communicate and exchange sensitive information and ideas with others, including members of the public; observe /inspect details at varying ranges; operate computing devices
• Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50lbs; lift/carry/position objects up to 50 lbs. ; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl)
• Must have visual and auditory acuity with or without aids to perform all functions of the position
• Occasionally required to remain in a seated position

WORK SCHEDULE

45+ hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.

EqualOpportunityEmployer TrulieveSupportsaDrugFreeWorkplace

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.

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