Assistant General Manager

Savvyherb; Gainesville (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Benefits

Drug-free workplace

Job summary

Trulieve in Gainesville, FL is seeking an Assistant General Manager to support daily store operations, ensure regulatory compliance, and deliver exceptional customer service.

You will partner with the General Manager to drive service standards, manage inventory and labor budgets, coach staff, and handle patient issues and escalations.

Candidates should have at least two years of related experience, cash handling, and strong interpersonal skills; 21+ and able to pass background checks.

Qualifications

• Two years of related experience or training or equivalent combination of education and experience.
• Prior management experience in retail or customer service is a plus.
• Must have prior cash handling experience.
• Strong interpersonal skills and professionalism; maintain confidentiality.
• Able to communicate in conversational English with customers and team members.

Responsibilities

• Partner with the General Manager to plan strategies to drive service standards and positive sales results.
• Maintain brand standards in visual merchandising.
• Ensure consistent regulatory compliance with all state-specific regulations.
• Provide coaching, training, and development to the team focused on service standards and accountability.
• Responsible for handling and resolving patient issues and escalations when on duty.
• Assist the General Manager in managing labor budget to meet business needs.

Skills

Interpersonal skills

Cash handling

Team leadership

Background checks

English communication

Tools

POS equipment

Job description

• Trulieve, a company focused on providing natural, hand-grown cannabis products to help patients with serious medical conditions, is hiring an Assistant General Manager to support daily store operations, ensure regulatory compliance, and deliver excellent customer service.
• The Assistant General Manager will collaborate closely with the General Manager on strategies to improve service, manage inventory and labor budgets, maintain brand and compliance standards, coach and develop staff, and handle patient issues and escalations.
• Candidates should have at least two years of relevant experience, prior cash handling and preferably management experience, strong interpersonal skills, the ability to train and lead a large team, and must pass background checks and be at least 21 years old.
• The position requires physical activity such as moving throughout the facility and lifting up to 50 lbs, with a 40-45 hour flexible weekly schedule including evenings, weekends, and holidays; the company offers a competitive salary and benefits, and is an equal opportunity employer committed to a drug-free workplace.

Industry-leading, vertically integrated cannabis company & multi-state operator in the U.S.

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If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you!

At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.

Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.

Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.

To learn more about our company, please visit our website;

Remote Work Available:No

JobTitle: Assistant General Manager

Department: Retail

Reports To: GeneralManager

FLSA Status: Hourly

ROLE SUMMARY

The Assistant General Manager supports the General Manager in leadership and supervision of store personnel , inventory tracking and management, achieving key performance metric s and ensuring the efficient daily operations of the store. This role is responsible for ensuring regulatory compliance while delivering exceptional customer experience .

KEY DUTIES AND RESPONSIBILITIES

Partner with the General Manager to plan and implement strategies to driveservice standards and positive sales results

Maintainbrand standardsin visual merchandising

Ensure consistentregulatory compliancewith all state specificregulations

Review, communicate and ensure compliance withall company SOPsandwork with the general manager and other leaders toassurethat any changes are communicated to employees

Along with the General Manager, providecoaching, training, and developmentto the team that is focused on company service standards and accountability to meetspecific objectives

Responsible for handling and resolving patient issues and escalationswhenon duty

Maintain professional working relationships with business partners

AssisttheGeneral Manager in managinglaborbudget to meet the needs of the business

Perform other tasks that have been assigned by management

SKILLS AND QUALIFICATIONS

Twoyearsofrelatedexperienceand/ortraining orequivalentcombinationofeducationandexperience

Priormanagementexperience,preferably inretailand/orcustomerserviceareais aplus

Musthavepriorcashhandlingexperience

Strong interpersonal skillsand professionalism to communicate with all levels of management and staff; abilitytoupholda strictlevelof confidentialityand discretion

Able to communicate in conversational Englishtowork effectively with customers and team members,operateelectronicequipment(computer,scanner, printer,etc.),comprehendsafetyprocedures,andutilizetelecommunicationdevices

Provenabilitytoanalyzedataanddrawappropriateconclusionstoinformpolicies andprocedures

Abilitytointeract with customers and team members respectfully and politely

ADDITIONAL MINIMUM QUALIFICATIONS

Mustpossessavaliddriver’slicenseand passanMVRbackground check (delivery locations only)

Mustbeabletopassalevel1andlevel2backgroundcheck

Mustbeatleast21yearsof age

Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies

Must be able to relate to and work withpatrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is:

Constantly required to move/traverse throughout entire facility, including tight spaces

A ccurately communicate and exchange sensitive information and ideas with others, including members of the public; observe /inspect details at varying ranges; operate computing devices

Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50lbs; lift/carry/position objects up to 50 lbs. ; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl)

Must have visual and auditory acuity with or without aids to perform all functions of the position

Occasionally required to remain in a seated position

WORK SCHEDULE

4 0- 45 hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.

EqualOpportunityEmployer TrulieveSupportsaDrugFreeWorkplace

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.