Assistant General Manager

Savvyherb; Winter Haven (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Monthly bonuses

401(k) plan

Comprehensive benefits package

Job summary

Trulieve is seeking an Assistant General Manager to support the General Manager in leading store operations in a retail setting. The role includes supervising staff, overseeing inventory, ensuring regulatory compliance, improving service standards, and driving sales.

The ideal candidate has at least two years of relevant experience, proven management ability, cash handling skills, and the capacity to train a large team. Evening and weekend availability is required in a fast-paced environment.

Qualifications

• Two years of related experience in retail or customer service is required.
• Prior management experience is a plus.
• Must have prior cash handling experience, and the ability to train a 40+ person team.

Responsibilities

• Partner with the General Manager to plan and implement strategies to drive service standards and sales.
• Maintain brand standards in visual merchandising and ensure regulatory compliance.
• Coach, train, and develop the team to meet service standards and objectives.
• Monitor and maintain store inventory and handle patient issues and escalations as needed.
• Manage labor budget in collaboration with the General Manager and ensure confidentiality.

Skills

Management experience

Cash handling

Staff training

Customer service

Team leadership

Communication skills

Job description

• Trulieve is a rapidly growing company in the medical cannabis industry focused on providing natural, high-quality products to relieve symptoms such as seizures, muscle spasms, pain, nausea, and loss of appetite associated with serious medical conditions like cancer.
• The Assistant General Manager role involves supporting the General Manager in leading store operations, including staff supervision, inventory management, regulatory compliance, customer service, and achieving sales goals.
• Candidates for the position should have at least two years of relevant experience, management skills (preferably in retail or customer service), cash handling experience, the ability to manage and train a large team, and meet background and age requirements.
• The job requires physical activity, flexible availability including evenings and weekends, offers a comprehensive benefits package with monthly bonuses and 401(k), and Trulieve is an equal opportunity employer supporting a drug-free workplace.

An industry-leading, vertically integrated cannabis company & multi-state operator in the U.S.

If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you!

At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand‑grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.

Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.

Our specially trained staff works hand‑in‑hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.

To learn more about our company, please visit our website;

Requisition ID:19021

Remote Work Available:No

Job Title:Assistant General Manager

Department:Retail

Reports To:General Manager

FLSA Status:Hourly

Benefits:Includes opportunities for monthly bonuses,401(k) plan, and a comprehensive benefits package

ROLE SUMMARY

The Assistant General Manager supports the General Manager in leadership and supervision of store personnel, inventory tracking and management, achieving key performance metrics and ensuring the efficient daily operations of the store. This role is responsible for ensuring regulatory compliance while delivering exceptional customer experience.

KEY DUTIES AND RESPONSIBILITIES

• Partner with the General Manager to plan and implement strategies to drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Ensure consistent regulatory compliance with all state specific regulations
• Review, communicate and ensure compliance with all company SOPs and work with the general manager and other leaders to assure that any changes are communicated to employees
• Along with the General Manager, provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives
• Monitor and maintain store inventory
• Responsible for handling and resolving patient issues and escalations when on duty
• Maintain professional working relationships with business partners
• Assist the General Manager in managing labor budget to meet the needs of the business
• Maintain strict confidentiality and compliance
• Perform other tasks that have been assigned by management

SKILLS AND QUALIFICATIONS

• Two years of related experience and/or training or equivalent combination of education and experience
• Prior management experience, preferably in retail and/or customer service area is a plus
• Must have prior cash handling experience
• Must possess the ability to train, develop and evaluate a team of 40+ employees
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices
• Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
• Ability to interact with customers and team members respectfully and politely

ADDITIONAL MINIMUM QUALIFICATIONS

• Must possess a valid driver’s license and pass an MVR background check (delivery locations only)
• Must be able to pass a level 1 and level 2 background check
• Must be at least 21 years of age
• Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies
• Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is:

• Constantly required to move/traverse throughout entire facility, including tight spaces
• Accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices
• Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50lbs; lift/carry/position objects up to 50 lbs.; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl)
• Must have visual and auditory acuity with or without aids to perform all functions of the position
• Occasionally required to remain in a seated position

WORK SCHEDULE

40-45 hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.

Equal Opportunity Employer l Trulieve Supports a Drug Free Workplace

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.

If you're passionate about plant medicine and excited by our mission, we'd love to hear your perspective on how we can best meet your needs.