General Manager

Confidential Jobs; Livermore (CA); On-site; USD 100,000 - 150,000; Full time

Job summary

Confidential Jobs in Livermore, CA seeks a General Manager to oversee daily operations, develop team members, and translate strategic direction into actionable plans. The role requires a thoughtful leader who can measure performance, guide drivers, and ensure client satisfaction.

The General Manager will supervise drivers, develop SOPs, attend client meetings, manage staffing decisions, and ensure compliance with policies.

Qualifications

• 5+ years of experience in operations management.
• Strong organizational and time-management skills.
• Excellent written and oral communication abilities.
• Ability to work independently and in a team.

Responsibilities

• Supervise daily activities of drivers and oversee SOPs as directed by Client and company policies.
• Be the main point of contact for our client and attend meetings as needed.
• Make logistical coverage and staffing decisions and communicate to the team.
• Hire, interview, train and develop drivers.
• Ensure compliance with all company policies.
• Report and follow up on maintenance issues with vendors.
• Review onsite records, reports, and inspections for accuracy and completeness.
• Promote safety awareness to improve morale.
• Conduct work area inspections and assist in accident/vehicle damage investigations.
• Analyze ridership data and suggest route changes as needed.
• Attend weekly client meetings and respond to client feedback.

Skills

Operations Management

Leadership

Strategic Planning

Education

Bachelor's degree or equivalent

Tools

Google Workspace

Microsoft Office

Job description

The General Manager will report to the area manager and is responsible for managing and developing team members and formulating and executing account strategy. Additionally, this role will require a thoughtful leader and confident decision maker with ability to measure and monitor performance.

About the Role

The General Manager will oversee the daily operations and ensure the effective management of the team.

Responsibilities

• Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and company policies.
• Be the main point of contact for our client and attend meetings and conference calls as needed.
• Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management).
• Hire (interviews, road tests, etc.), train and develop new drivers.
• Ensure compliance with all company policies.
• Report and follow up on any maintenance issues with vendor.
• Review documentation to ensure all required onsite records, reports, and inspections (pre/post-trip) are complete, accurate and submitted per established procedures.
• Reinforce safety awareness in a manner that promotes cooperation and improved morale.
• Conduct work area inspections and assist in all accident/injury/vehicle damage investigations.
• Analyze and interpret ridership numbers and suggest route changes accordingly.
• Attend weekly client meetings; listen to feedback from client and their employees and react accordingly.
• Additional duties and responsibilities may apply.

Qualifications

• 5+ years' experience Operations Management

Required Skills

• Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels).
• Excellent written and oral communication and interpersonal skills.
• Working knowledge of Google Workspace and Microsoft Office.
• Ability to work independently and as part of a team.
• Additional skills and physical demands may apply.

Preferred Skills

• Licensed Class B driver (Passenger and Air brakes endorsement).
• Bachelor’s degree or equivalent.
• Work experience in public or private alternative transportation demand management (TDM).