General Manager

CROWN HOTEL & TRAVEL MANAGEMENT LLC; Leland (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Insurance (Medical, Dental and Vision)

Supplemental Insurance

Enhanced Paid Time Off (PTO) Plan

Paid Training

Fantastic Company Culture

Job summary

Crown Hotel & Travel Management, LLC seeks a General Manager for our Leland, NC property. This full-time role leads front desk operations, guest services, and daily hotel management to meet brand standards and deliver exceptional guest experiences.

You will hire, train and supervise staff, prepare schedules and payroll, manage budgets, and coordinate with other departments to ensure smooth operations and high service levels.

Qualifications

• IHG and/or Hotelkey experience is highly recommended
• Previous front office supervisory and/or management experience in a hotel setting is required
• 1 year of customer service required
• Branded hotel experience required
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Must have knowledge of policies and procedures as they relate to safety and security of guest and Hotel property
• Excellent organizational skills
• Ability to read, listen and communicate effectively in English

Responsibilities

• Hires, trains and supervises hotel team, with attention to front desk agents, conducts performance evaluations and coaches and counsels associates
• Maintains all hotel standards set forth by the brand and the management company
• Assists with scheduling, billing and some accounts receivable responsibilities
• Plans, organizes, assigns and coordinates the daily activities and any special projects for the staff to ensure compliance with the Hotel’s guest service standards
• Regularly monitors the payroll budget to ensure labor costs are aligned with the forecast
• Fields Guest complaints, conducting through research to develop the most effective solutions
• Listen and extend assistance in order to resolve problems such as rate conflict or facilities issues
• Inputs and retrieves information from the computer system for file maintenance, correspondence, and preparation of all Front Office reports
• Regularly conducts Front Office staff meetings for the purpose of keeping the staff informed, providing training and to create a positive work environment
• Attends the Hotel staff meeting and coordinates with other department heads to ensure smooth operation
• Establishes and maintains policies and procedures for the Front Office and interprets company policy for employees and enforces safety regulations
• Assigns duties and shifts to the staff and observes performances to ensure adherence to Hotel policies and established operating procedures
• Confers and cooperates with other department heads to ensure coordination of activities
• Answers inquiries pertaining to Hotel services; registration of guests; and shopping, dining, entertainment, and travel directions
• Receives and processes advance registration payments
• Meets and personally greets VIP Guests, whenever possible
• Conducts performance evaluations and coaches and counsels all associates when necessary
• Reviews the group resumes, event schedules and daily reports to ensure proper staffing of the hotel
• Prepares the weekly schedule and makes modifications, by regularly monitoring the house count and making adjustments accordingly to meet the needs of business
• Reviews, revises, and approves daily payroll reports as needed
• Documents and submits a work order to report items that need to be repaired and follows up with the Maintenance Department accordingly
• When necessary performs the duties of his/her subordinates

Skills

Front desk supervision

Customer service

Operations management

Budgeting

Staff coaching

Education

High school diploma or equivalent

Tools

MS Office

Front Office software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

General Manager

Leland, NC, US

7 days ago Requisition ID: 1739

Embark on an exciting hotel career with Crown Hotel & Travel management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry.

FULL TIME

• Insurance (Medical, Dental and Vision)
• Supplemental Insurance
• Enhanced Paid Time Off (PTO) Plan
• Paid Training
• Fantastic Company Culture

Responsibilities:

• Hires, trains and supervises hotel team, with particular attention to the front desk agents, conducts performance evaluations and coaches and counsels' associates.
• Maintains all hotel standards set forth by the brand and the management company
• Assists with scheduling, billing and some accounts receivable responsibilities
• Plans, organizes, assigns and coordinates the daily activities and any special projects for the staff to ensure compliance with the Hotel’s guest service standards
• Regularly monitors the payroll budget to ensure labor costs are aligned with the forecast
• Fields Guest complaints, conducting through research to develop the most effective solutions
• Listen and extend assistance in order to resolve problems such as rate conflict or facilities issues
• Inputs and retrieves information from the computer system for file maintenance, correspondence, and preparation of all Front Office reports
• Regularly conducts Front Office staff meetings for the purpose of keeping the staff informed, providing training and to create a positive work environment
• Attends the Hotel staff meeting and coordinates with other department heads to ensure smooth operation
• Establishes and maintains policies and procedures for the Front Office and interprets company policy for employees and enforces safety regulations
• Assigns duties and shifts to the staff and observes performances to ensure adherence to Hotel policies and established operating procedures
• Confers and cooperates with other department heads to ensure coordination of activities
• Answers inquiries pertaining to Hotel services; registration of guests; and shopping, dining, entertainment, and travel directions
• Receives and processes advance registration payments
• Meets and personally greets VIP Guests, whenever possible
• Conducts performance evaluations and coaches and counsels all associates when necessary
• Reviews the group resumes, event schedules and daily reports to ensure proper staffing of the hotel
• Prepares the weekly schedule and makes modifications, by regularly monitoring the house count and making adjustments accordingly to meet the needs of business
• Reviews, revises, and approves daily payroll reports as needed
• Documents and submits a work order to report items that need to be repaired and follows up with the Maintenance Department accordingly
• When necessary performs the duties of his/her subordinates

Qualifications/Requirements

• IHG and/or Hotelkey experience is highly recommended
• Previous front office supervisory and/or management experience in a hotel setting is required
• 1 year of customer service required
• Branded hotel experience required
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to use a moderately complex computer system
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Must have knowledge of policies and procedures as they relate to safety and security of guest and Hotel property
• The ability to effectively deal with employees and customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
• Excellent organizational skills
• Ability to read, listen and communicate effectively in English
• Able to write reports, correspondences, memos and employee performance evaluations
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume by applying basic math skills
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• To perform this job successfully, an individual should have knowledge of Microsoft Word processing software and Excel spreadsheet software
• Meets legal age requirements for the position
• Driver's License Required
• High school diploma or equivalent
• Must have basic working knowledge of a computer including word and be able to handle multiple tasks at one time
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
• Must display very good organization and time management skills
• Must be able to walk and climb/descend stairs approximately 20% of the time
• Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
• Must be able to regularly lift and carry up to 20 pounds without assistance
• To always maintain a high standard of personal hygiene and appearance

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.