Front Desk Agent

CROWN HOTEL & TRAVEL MANAGEMENT LLC; Emerald Isle (NC); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Insurance (Medical, Dental and Vision)

Supplemental Insurance

Enhanced Paid Time Off (PTO) Plan)

Paid Training

Fantastic Company Culture

Job summary

Crown Hotel & Travel Management LLC is seeking a Front Desk Agent in Emerald Isle, NC. The role involves handling reservations, guest check-ins/check-outs, and providing information about hotel facilities. Weekend and night shifts are required.

Applicants should have a high school diploma, basic computer skills, strong communication, and the ability to multitask in a busy hotel setting. Training is provided and a professional appearance is expected.

Qualifications

• High school diploma or equivalent required.
• Basic computer skills including MS Word.
• Excellent communication and interpersonal abilities.
• Strong organization and time management skills.
• Must be able to frequently kneel, reach, crawl and twist torso as needed.
• Regularly lift and carry up to 20 pounds.

Responsibilities

• Receive accommodation reservations from visitors.
• Record guest arrival details and payment information.
• Allocate rooms and provide hotel information to guests.
• Address guest inquiries and concerns promptly.
• Issue receipts and balance cash drawer per shift.
• Maintain guest reservations with card security in mind.
• Assist guests with safety deposit boxes and keys as needed.
• Maintain cleanliness and report repairs to management.
• Greet guests and provide courteous service across areas of the hotel.
• Perform all other duties as assigned by the GM.

Skills

Basic Computer Skills

Communication Skills

Organization & Time Mgmt

Physical Fitness

Personal Hygiene

Education

High School Diploma

Tools

MS Word

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Agent

Emerald Isle, NC, US

8 days ago Requisition ID: 1737

Salary Range: $13.00 To $15.00 Hourly

Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry. MUST WORK WEEKENDS and NIGHTS.

• Insurance (Medical, Dental and Vision)
• Supplemental Insurance
• Enhanced Paid Time Off (PTO) Plan
• Paid Training
• Fantastic Company Culture

Job Responsibilities

• Receiving accommodation reservations from visitors
• Taking the details of all arriving guests including payment information
• Allocating rooms to all guests
• Providing information to guests about the procedures, policies, and facilities of the hotel
• Providing the guest with the necessary tourism information
• Handling all customer concerns and queries
• Issuing receipts to the guests
• Ensuring the safety and security of all guests
• Maintain all guest reservations in accordance with credit card security requirements
• Balance and properly account for cash drawer at the desk for each shift
• Maintain all training requirements as set forth by General Manager
• Assisting guests with safety deposit box forms and keys as outlined by GM
• Wear a provided uniform and name tag at all times on the property
• Perform routine cleaning throughout the work area
• Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
• Smile, acknowledge, and greet guests while in guest rooms, front of the house, or any other area of the hotel
• Respond to guest’s requests for immediate repairs
• Report lost-and-found items in accordance with hotel procedures
• All other assigned duties

Qualifications/Requirements

• High school diploma or equivalent
• Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
• Must display very good organization and time management skills
• Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
• Must be able to regularly lift and carry up to 20 pounds without assistance
• To always maintain a high standard of personal hygiene and appearance

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.