General Manager

Ontario Trillium Foundation; Jacksonville (NC); On-site; USD 50,000 - 80,000; Full time

Job summary

Wingstop is hiring a General Manager in Jacksonville, North Carolina. The successful candidate will provide strategic leadership in operations, drive people development and maintain positive guest experiences. Responsibilities include staffing, financial management, and ensuring compliance with operational standards. A strong focus on cost control and sales growth is essential. Join a dynamic team and contribute to creating a vibrant restaurant culture that serves the world flavor.

Qualifications

• Must hire, train, and develop team members aligned with Wingstop's mission.
• Requires a complete understanding of budget and cost trends.
• Must ensure a safe environment for all team members and guests.

Responsibilities

• Responsible for staffing the restaurant timely and efficiently.
• Audit operations, provide feedback, and develop solutions.
• Maintain operational standards and ensure effective communication across the organization.

Skills

People development

Cost control

Sales growth

Operational management

Financial analysis

Team building

Job description

Wingstop is hiring immediately for a General Manager to join their team!

ROLE

The General Manager provides strategic and tactical leadership for their restaurant. This leader must maintain operations and drive results in his/her restaurant through people development, positive Guest experience, cost control, and sales/profit growth. The General Manager must hire, train, and develop Team Members that share the Wingstop mission-To Serve the World Flavor. The General Manager must convey the Wingstop Way culture to his/her team and be a creative team player who is passionate about hard work, having fun, and demonstrating sincere dedication to the success of the brand.

RESPONSIBILITIES

People Management

• Responsible for staffing the restaurant timely and efficiently with carefully selected team.
• Ensure the restaurant environment is safe at all times for both team members and guests.
• Oversee the correct facilitation of the orientation and onboarding process and ensure it is being executed properly
• Write and implement or monitor shift leader development and performance plans
• Ensure performance plans are written and executed as needed
• Make all final hire and separation decisions for restaurant and ensure proper procedures are followed in regards to hiring, promotions and separations.
• Create team member schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll and overtime costs into consideration
• Own the performance of the entire team
• Create the culture in the restaurant through respect, recognition and reward.

Financial Management

• Audit all facets of operations, deliver feedback and develop solutions to facilitate improvements
• Have complete understanding of budget and cost trends that impact operations; create a business plan
• Perform financial analysis; control cash, property, product and equipment
• Builds sales, control labor and food costs
• Meets all targets set by Operations Leadership
• Set aggressive goals to drive business metrics

Operations Management

• Maintain operational standards and requirements in the restaurant
• Identify and communicate maintenance problems to the Facilities Department
• Maintain all facilities to Wingstop’s company standards
• Ensure communication is passed across organization from the District Manager to every team member in the restaurant.
• Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team
• Leverage the support of the Restaurant Support Center
• Ensure all risk management issues are in compliance with company standards