General Manager

Ontario Trillium Foundation; Morrisville (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Wingstop is hiring immediately for a General Manager to join their team. The General Manager provides strategic and tactical leadership for their restaurant.

This leader must maintain operations and drive results in his/her restaurant through people development, positive Guest experience, cost control, and sales/profit growth. The General Manager must hire, train, and develop Team Members that share the Wingstop mission-To Serve the World Flavor.

Responsibilities

• Staffing the restaurant timely and efficiently with carefully selected team.
• Ensure the restaurant environment is safe for team members and guests.
• Oversee orientation and onboarding processes and ensure proper execution.
• Develop and implement shift leader development and performance plans.
• Ensure performance plans are written and executed as needed.
• Make final hire and separation decisions for restaurant staff.
• Create team schedules to meet sales volumes while considering payroll and overtime.
• Own the performance of the entire team.
• Create a culture of respect, recognition and reward in the restaurant.
• Audit operations and deliver feedback with solutions for improvements.
• Understand budget and cost trends; create a business plan.
• Perform financial analysis and control cash, property, product and equipment.
• Build sales and manage labor and food costs.
• Meet targets set by Operations Leadership and set aggressive goals.
• Maintain operational standards and requirements in the restaurant.
• Identify and communicate maintenance problems to Facilities.
• Maintain facilities to company standards.
• Communicate across the organization from District Manager to all team members.
• Coach, mentor and develop team members to achieve high performance.
• Leverage support of Restaurant Support Center.
• Ensure all risk management issues comply with company standards.

Job description

We are looking for friendly and customer-oriented individuals to join our team.

Wingstop is hiring immediately for a General Manager to join their team!

Role

The General Manager provides strategic and tactical leadership for their restaurant. This leader must maintain operations and drive results in his/her restaurant through people development, positive Guest experience, cost control, and sales/profit growth. The General Manager must hire, train, and develop Team Members that share the Wingstop mission-To Serve the World Flavor. The General Manager must convey the Wingstop Way culture to his/her team and be a creative team player who is passionate about hard work, having fun, and demonstrating sincere dedication to the success of the brand.

Responsibilities

People Management

• Responsible for staffing the restaurant timely and efficiently with carefully selected team.
• Ensure the restaurant environment is safe at all times for both team members and guests.
• Oversee the correct facilitation of the orientation and onboarding process and ensure it is being executed properly
• Write and implement or monitor shift leader development and performance plans
• Ensure performance plans are written and executed as needed
• Make all final hire and separation decisions for restaurant and ensure proper procedures are followed in regards to hiring, promotions and separations.
• Create team member schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll and overtime costs into consideration
• Own the performance of the entire team
• Create the culture in the restaurant through respect, recognition and reward.

Financial Management

• Audit all facets of operations, deliver feedback and develop solutions to facilitate improvements
• Have complete understanding of budget and cost trends that impact operations; create a business plan
• Perform financial analysis; control cash, property, product and equipment
• Builds sales, control labor and food costs
• Meets all targets set by Operations Leadership
• Set aggressive goals to drive business metrics

Operations Management

• Maintain operational standards and requirements in the restaurant
• Identify and communicate maintenance problems to the Facilities Department
• Maintain all facilities to Wingstop’s company standards
• Ensure communication is passed across organization from the District Manager to every team member in the restaurant.
• Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team
• Leverage the support of the Restaurant Support Center
• Ensure all risk management issues are in compliance with company standards