General Manager

Ontario Trillium Foundation; Wilmington (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Wingstop is hiring a General Manager in Wilmington, NC to lead their restaurant operations. The role includes managing staff, ensuring a positive guest experience, and maintaining financial performance.

Ideal candidates will have prior restaurant experience and open availability. This position focuses on developing a skilled team, achieving sales growth, and upholding Wingstop’s operational standards.

Qualifications

• Previous experience in restaurant management role preferred.
• Open availability preferred.

Responsibilities

• Lead and develop team members for success.
• Oversee financial performance and cost control.
• Ensure operational standards are met.

Skills

Team management

Financial analysis

Operational management

Effective communication

Job description

General Manager

Wingstop is hiring immediately for a General Manager to join their team!

Role

The General Manager provides strategic and tactical leadership for their restaurant. This leader must maintain operations and drive results in his/her restaurant through people development, positive Guest experience, cost control, and sales/profit growth. The General Manager must hire, train, and develop Team Members that share the Wingstop mission – To Serve the World Flavor. The General Manager must convey the Wingstop Way culture to his/her team and be a creative team player who is passionate about hard work, having fun, and demonstrating sincere dedication to the success of the brand.

People Management

• Responsible for staffing the restaurant timely and efficiently with carefully selected team.
• Ensure the restaurant environment is safe at all times for both team members and guests.
• Oversee the correct facilitation of the orientation and onboarding process and ensure it is being executed properly.
• Write and implement or monitor shift leader development and performance plans.
• Ensure performance plans are written and executed as needed.
• Make all final hire and separation decisions for restaurant and ensure proper procedures are followed in regards to hiring, promotions and separations.
• Create team member schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll and overtime costs into consideration.
• Own the performance of the entire team.
• Create the culture in the restaurant through respect, recognition and reward.

Financial Management

• Audit all facets of operations, deliver feedback and develop solutions to facilitate improvements.
• Have complete understanding of budget and cost trends that impact operations; create a business plan.
• Perform financial analysis; control cash, property, product and equipment.
• Build sales, control labor and food costs.
• Meet all targets set by Operations Leadership.
• Set aggressive goals to drive business metrics.

Operations Management

• Maintain operational standards and requirements in the restaurant.
• Identify and communicate maintenance problems to the Facilities Department.
• Maintain all facilities to Wingstop’s company standards.
• Ensure communication is passed across organization from the District Manager to every team member in the restaurant.
• Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team.
• Leverage the support of the Restaurant Support Center.
• Ensure all risk management issues are in compliance with company standards.

Qualifications

• Previous experience in Restaurant role preferred.
• Open availability preferred.