General Manager

Stars and Strikes Family Entertainment Centers; Irmo (SC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Monthly and Annual Bonuses

401(k) Plan

Profit Sharing

Free bowling and laser tag

Job summary

Stars and Strikes Family Entertainment Centers, located in Irmo, South Carolina, is seeking a highly motivated General Manager to lead their team and drive sales growth. The ideal candidate will have over 2 years of general management experience in a high-volume environment and a passion for guest service.

This role involves supervising operations, implementing action plans, and ensuring a motivated workforce. Competitive wages and benefits including bonuses, 401(k), and comprehensive insurance packages are offered.

Qualifications

• 2+ years of general management experience in a high-volume environment.
• Strong communication and conflict management skills.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Supervise the operations of the location and management team.
• Develop and implement action plans to improve operating results.
• Ensure training and performance of staff for career development.

Skills

General management experience

Customer service passion

Communication skills

Conflict management

Organizational skills

Job description

Founded in 2005, Atlanta-based Stars and Strikes Family Entertainment Centers is quickly expanding, with 16 locations throughout the southeastern United States, and more sites in progress for continued growth. Stars and Strikes Family Entertainment Centers provide a fun and friendly atmosphere for the whole family to enjoy. In addition to state‑of‑the‑art bowling lanes, attractions including arcade games, laser tag, bumper cars, axe throwing, and a bar and restaurant with healthy choices and classic American favorites, the company is a leader in the FEC industry, implementing the newest technology to enhance operational efficiencies and increase guest satisfaction. For more information, please visit www.starsandstrikes.com.

Stars and Strikes Entertainment Center is seeking a highly motivated management candidate who is ready to be part of a high volume, fast‑paced, growing family entertainment center. The ideal candidate will be an outgoing, energetic individual with a passion for guest service and a willingness to learn everything about our business.

This General Manager position is responsible for supervising the operations of the designated location and management team, and has the opportunity to make a true impact on the business. The General Manager will oversee the store while leading the team and driving sales growth for one of the fastest growing Family Entertainment Centers in the country.

What we’re looking for:

• 2 or more years of experience in general management
• Experience in a high‑volume environment
• Experience in Hospitality and/or Food & Beverage is a plus
• Willingness to work a flexible schedule based on the needs of the business, including weekends and holidays
• Excellent verbal and written communication skills
• Ability to work cooperatively and collaboratively within a group
• Develops rapport, trust, and open communication that enhances the growth and job performance of direct reports
• Conflict management skills
• Adherence to company policies and procedures
• Knowledge of the products and services of the company
• Ability to stay organized and multi‑task in a professional and efficient manner
• Attention to detail and follows instructions
• Establishes goals and works toward achievement
• Knowledge of human resource management and the ability to manage personnel relating to hiring, training, development, motivation, retention, and separation

Essential Duties:

• Work with direct reports to develop and implement action plans that will improve operating results
• Develop location‑based goals and initiatives to support business strategy and achieve corporate goals
• Understand and be accountable for adherence to core standards, HR policies, training, and safety requirements
• Evaluate and improve operations and financial performance
• Work closely with corporate staff to implement revenue‑driving initiatives
• Coordinate with direct reports in the recruitment and interviewing of applicants
• Advise direct reports regarding the advancement, discharge, or discipline of store personnel
• Ensure the training, development, and performance of the team’s staff to retain a motivated, professional workforce that achieves their career objectives
• Plan and conduct regularly scheduled meetings with direct reports
• Establish and communicate job responsibilities and performance expectations to their team to assure mutual understanding of desired results
• Daily and weekly travel is required

Competitive wages and benefits, including:

• Monthly and Annual Bonuses
• 401(k) Plan
• Company matching contributions
• Profit sharing
• Free bowling, laser tag, and gameplay

In addition, eligible team members are offered:

• Medical, Prescription, Dental & Vision Insurance
• PTO & Wellness Days
• Short and Long‑Term Disability Insurance
• Life, Dependent Life, and AD&D Insurance
• Voluntary Term Life Insurance

Stars and Strikes is an Equal Opportunity Employer.