General Manager

crestline-external; Longmont (CO); On-site; USD 120,000 - 180,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a General Manager to guide one of its multi-million dollar units with strong leadership and a commitment to exceptional guest service. The role requires balancing strategic planning with hands-on execution on the hotel floor, developing team cohesion, and driving market share growth while interacting with ownership, regional leaders, and corporate staff.

You will optimize staff performance within the first 30 days and build key relationships across Sales,

Qualifications

• 2+ years GM experience in a busy Select Service Hotel.
• Proficiency with email communication and data extraction from spreadsheets.
• Experience with hotel information systems and accounting systems.

Responsibilities

• Influence Revenue Index, Flex/Flow, and Guest Satisfaction metrics to improve outcomes.
• Staff optimization: develop a plan for leaders so they understand mission and deliver service excellence within 30 days.
• Develop relationships with Hotel Ownership and Field/Corporate Staff within the first 30 days.
• Collaborate with onsite Sales and Regional Director of Sales & Marketing leadership to drive performance.

Skills

Email communication

Data interpretation

Excel

Hotel IT systems

Tools

Hotel information systems

Accounting systems

Job description

Overview:

Crestline Hotels & Resorts is currently hiring for a General Manager. The ultimate mission of this role will be to provide guidance to one of Crestline’s multi million dollar business units by providing strong leadership and unparalleled customer service initiatives.

A strong predictor of success for the General Manager will be the ability to:

• Balance strategic planning with hands-on execution out on the floor in a fast-paced environment


• Develop cohesion with associates and maximize each one’s potential


• Keep current market share as well as aggressively grow new prospects within the market, especially from nearby competition


• Successfully interact with Hotel Ownership, all key leaders and staff across the hotel, as well as key corporate staff

Key Duties & Responsibilities:

• Strong focus and adherence to three of Crestline’s key success measures i.e. Revenue Index, Flex/Flow, and Guest Satisfaction – your ability to influence and increase these upon starting is key


• Staff Optimization – develop a plan for all newly hired and current leaders so they understand their mission and have the tools to offer unparalleled service, satisfaction, and success within the first 30 days


• Develop and get to know key players to include Hotel Ownership and Field/Corporate Staff within the first 30 days


• Develop a positive relationship with all Sales staff to include onsite Sales as well as Regional Director of Sales and corporate Sales & Marketing Leadership

Education and Experience:

• Previous 2+ years of General Manager experience within a busy Select Service Hotel required, or 4+ years as an Assistant General Manager


• Computer and Office skills required – must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases


• Experience with hotel information systems and accounting systems pertinent to the brand


• Premium brand experience highly preferred (Hilton, Hyatt, Marriott or IHG)

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.