General Manager

Residence Inn Cleveland Independence; Independence Township (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

InnVentures is seeking a General Manager for Residence Inn Cleveland Independence, OH. You will lead, mentor and inspire hotel staff to deliver personalized service while achieving strong financial results for owners.

You will supervise department managers, champion great service, and coordinate with Revenue Management to maximize revenues and market share. This role requires strong leadership and exceptional guest relations.

Qualifications

• 5+ years of progressive hotel experience or a 4-year college degree with 2+ years related experience.
• Ability to communicate effectively at all levels of staff and guests.
• Ability to multitask and meet deadlines.

Responsibilities

• Interview, hire, train, support, coach and mentor department managers and teams.
• Champion service and empower staff to care for guests.
• Cultivate guest relationships to build loyalty and satisfaction.
• Resolve guest and employee issues to their satisfaction.
• Oversee benefits administration, payroll and other HR tasks including recognition.
• Support proactive sales efforts with the sales team to maximize revenues.
• Ensure proper emergency procedures are communicated and followed.

Skills

Leadership

Coaching

Training

Communication

Guest service

Education

4-year degree

Job description

InnVentures Overview

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.

Location

Residence Inn Cleveland Independence, OH

Overview

Apply your leadership skills and ability to inspire others to create memorable experiences! As a General Manager, you play a vital role in sustaining our shared values and culture at your hotel. You will support, guide and mentor your hotel team and leading by example, you will champion them to provide personalized service for our guests resulting in great financial performance for our owners.

We offer eligible employees a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

Responsibilities

• Interview, hire, train, support, coach and mentor the department managers and their teams.
• Champion great service and empower your staff to take care of our guests.
• Cultivate relationships with guests to develop loyalty and maintain a high level of satisfaction.
• Apply problem solving skills to resolve guest and/or employee issues to their satisfaction.
• Monitor daily tasks to ensure that all standard operating procedures are followed.
• Assist with benefits administration, payroll and other human resources tasks including employee recognition and celebrations.
• Support and contribute to the proactive sales efforts of the sales team on a continual basis.
• Ensure that proper emergency procedures are communicated and followed, when necessary.
• Conduct property inspections to ensure the hotel is a clean, safe and secure environment.
• Plan for success and improvement with staff meetings, action plans and daily huddles.
• Strategize with Revenue Management to maximize revenues and grow market share.
• Prepare various financial reports for both management and owners.

Qualifications

• At least 5 years progressive experience in a hotel or a related field; or a 4‑year college degree and at least 2 years of related experience
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with InnVentures Standards and regulations to encourage safe and efficient hotel operations.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.