General Manager

SMG Box Company LLC; Huntley (IL); On-site; USD 120,000 - 160,000; Full time

Job summary

DIA Packaging seeks a General Manager to oversee day-to-day operations across manufacturing, packaging, fulfillment, warehousing, and logistics. The GM will own P&L and drive profitability and growth with the executive team, delivering superior customer service.

Ideal candidates bring 10+ years in senior operations leadership, a track record of scaling operations, and strong financial acumen. MBA is a plus; on-site role in Huntley, IL.

Qualifications

• Over 10 years in senior operations leadership with executive exposure.
• Proven ability to optimize and scale manufacturing, packaging, logistics or related ops.
• Strong financial and KPI management capabilities.

Responsibilities

• Lead manufacturing, packaging, warehousing, and logistics functions.
• Develop and execute growth-aligned operational strategies.
• Drive continuous improvement to boost productivity and profitability.
• Set and monitor KPIs across operations and customer service.
• Streamline processes to enable scalability and excellence.
• Manage budgets and resource allocation to hit financial targets.
• Partner with sales and success teams for superior service.
• Build, coach, and retain high-performing teams.
• Ensure safety, quality, and regulatory compliance.
• Support strategic initiatives and integration of new capabilities.

Skills

Senior operations leadership

Executive-level operations

Supply chain management

Process improvement

Cross-functional teams

Financial acumen

Data-driven decisions

Problem solving

Communication

Stakeholder management

Education

Bachelor's degree

MBA preferred

Tools

ERP

WMS

Job description

Description

Position: General Manager
Company: DIA Packaging
Location: Huntley, IL
Type: Full-Time | On-Site

About the Role

DIA Packaging is a $12M Revenue packaging manufacturing & supply company seeking driven and operationally focused General manager to oversee and optimize the company’s day-to-day operations across manufacturing, packaging, fulfillment, warehousing, and logistics. The GM will be responsible for profit and loss and should work closely with the executive team to execute strategic objectives, improve operational performance, profitability and support scalable growth while ensuring exceptional customer service and profitability.

Key Responsibilities

• Lead and manage all operational functions, including manufacturing, packaging, fulfillment, warehousing, and logistics.
• Develop and implement operational strategies that align with the company’s growth objectives.
• Drive continuous improvement initiatives to enhance productivity, quality, efficiency, and profitability.
• Establish and monitor KPIs across operations, supply chain, and customer service functions.
• Optimize processes, systems, and workflows to support scalability and operational excellence.
• Manage budgets, resource allocation, and operational performance to achieve financial targets.
• Partner with sales and customer success teams to ensure superior customer experience and service delivery.
• Build, coach, and develop high-performing operations and management teams.
• Ensure compliance with safety, quality, regulatory, and industry standards.
• Support strategic initiatives, business expansion opportunities, and integration of new operational capabilities.

Ideal Candidate

• 10+ years of senior operations leadership experience, with at least 5 years in an executive-level operations role.
• Proven track record of optimizing and scaling operations in manufacturing, packaging, logistics, distribution, or related industries.
• Strong expertise in supply chain management, process improvement, and operational efficiency.
• Demonstrated experience leading multi-site operations and cross-functional teams.
• Strong financial acumen with experience managing budgets and operational performance metrics.
• Data-driven decision maker with excellent problem-solving and organizational skills.
• Hands-on leadership style with the ability to drive accountability and results.
• Exceptional communication, team-building, and stakeholder management skills.
• Bachelor's degree required; advanced degree preferred. MBA will be a plus.

Preferred Qualifications

• Experience in industrial packaging, manufacturing, fulfillment, or logistics environments.
• Lean Manufacturing, Six Sigma, or continuous improvement certification preferred.
• Experience implementing ERP, WMS, or operational technology solutions.
• Proven success in supporting rapid company growth and operational transformation.

Requirements

• 10+ years of senior operations leadership experience, with at least 5 years in an executive-level operations role.
• Proven track record of optimizing and scaling operations in manufacturing, packaging, logistics, distribution, or related industries.
• Strong expertise in supply chain management, process improvement, and operational efficiency.
• Demonstrated experience leading multi-site operations and cross-functional teams.
• Strong financial acumen with experience managing budgets and operational performance metrics.
• Data-driven decision maker with excellent problem-solving and organizational skills.
• Hands-on leadership style with the ability to drive accountability and results.
• Exceptional communication, team-building, and stakeholder management skills.
• Bachelor's degree required; advanced degree preferred. MBA will be a plus.