General Manager

W3Global; Houston (TX); Vor Ort; USD 75.000 - 110.000; Vollzeit

Zusammenfassung

W3Global in Houston seeks a hands-on General Manager to lead daily club operations, staff, and deliver an exceptional member experience across racquet sports, fitness, and hospitality.

You will drive membership growth, oversee events, inventory, budgeting, and ensure high standards while building a welcoming community. This role requires strong leadership, customer focus, and flexibility to work evenings/weekends in a fast-paced environment.

Qualifikationen

• Previous management experience in sports, fitness, hospitality, retail, or another customer-facing business.
• Strong leadership, organizational, communication, and customer service skills.
• Experience managing staff schedules, events, inventory, and operating budgets.
• Ability to manage multiple priorities and lead a team in a fast-paced environment.
• Comfortable using booking systems, spreadsheets, and basic business reporting tools.
• Experience with membership management, customer engagement, or business development is preferred.
• Strong problem-solving skills and a proactive, solution-oriented approach.
• Ability to work evenings and weekends as needed.
• Experience with padel or other racquet sports is a plus.
• Spanish language proficiency is a plus.

Aufgaben

• Oversee daily club operations, ensuring efficient service and high-quality member experiences.
• Lead staff recruitment, training, scheduling, and performance management.
• Manage inventory, purchasing, and budgeting to control costs and maximize revenue.
• Coordinate events, leagues, lessons, and private bookings to drive participation.
• Develop member engagement strategies and grow memberships and participation.
• Collaborate with ownership to monitor performance and implement improvements.

Kenntnisse

Leadership

Operations management

Customer service

Staff development

Budgeting & reporting

Jobbeschreibung

About Our Client

Our client is a premier sports, wellness, and social recreation destination located in Houston, Texas, dedicated to bringing people together through racquet sports, fitness, wellness, and community engagement. The club offers a unique combination of athletic facilities, wellness amenities, hospitality services, and social experiences, creating an environment where individuals of all skill levels can participate in sports, improve their fitness, connect with others, and enjoy an active lifestyle. The facility features five glass-walled padel courts and four pickleball courts, providing opportunities for recreational and competitive play. Padel, a rapidly growing racquet sport that combines elements of tennis and squash, offers an engaging and social playing experience. Pickleball provides an accessible and enjoyable sporting activity for beginners and experienced players alike. The club welcomes individuals who are new to these sports as well as established players looking to improve their skills, participate in organized activities, and become part of an active sporting community. Beyond its sports facilities, the club offers a comprehensive wellness and hospitality experience. Members and guests can enjoy a dedicated wellness area featuring a sauna and cold plunge for recovery and relaxation after physical activity. The club also includes a bar and lounge where guests can socialize, unwind, and connect with other members. These amenities create an environment that extends beyond traditional sports facilities, combining athletic participation with wellness, recreation, and social interaction. The club provides a wide range of activities and services, including court reservations, memberships, private coaching, introductory lessons, open-play sessions, leagues, tournaments, clinics, and organized social events. Its programming is designed to encourage participation, develop player skills, and create opportunities for members to build relationships through shared sporting experiences. The facility also accommodates corporate gatherings, private celebrations, team-building activities, and special events, offering a distinctive venue that combines sports, hospitality, and entertainment. With a strong emphasis on customer experience, community building, and active living, our client is focused on creating a welcoming and engaging atmosphere for members, guests, and employees. The business operates in a dynamic, customer-facing environment where operational excellence, service quality, membership engagement, and consistent facility standards are essential to its success.

General Manager

Our client is seeking a hands-on and results-driven General Manager to lead daily club operations, oversee staff, and build an active, welcoming community. This role is responsible for delivering an exceptional customer experience while driving membership growth, participation, and revenue. The ideal candidate is a proactive leader with strong operational, customer service, and business development skills who can manage a fast-paced, customer-focused environment while creating an engaging experience for members and guests.

Position Overview

The General Manager will oversee the day-to-day operations of the club, including staff management, facility maintenance, inventory, events, customer relations, and membership development. This individual will work closely with coaches, staff, and the ownership team to ensure smooth operations, increase member engagement, and support the club's overall business growth. The successful candidate will be responsible for maintaining high operational standards, developing a strong team, creating memorable member experiences, and identifying opportunities to improve business performance. This position requires a leader who is comfortable being actively involved in daily operations while also focusing on the long-term growth and success of the club.

Essential Responsibilities

• Club Operations & Facility Management
  • Oversee daily club operations, ensuring the facility operates efficiently and consistently delivers a high-quality experience for members and guests.
  • Maintain facility cleanliness, maintenance, safety, and overall presentation across sports courts, wellness areas, bar and lounge spaces, and other club amenities.
  • Establish and maintain operational procedures, service standards, and staff expectations.
  • Monitor court availability, reservations, utilization, and scheduling to maximize facility efficiency and participation.
  • Identify operational challenges and implement practical solutions to improve service quality and efficiency.
  • Ensure the club maintains a positive, professional, and welcoming environment for members, guests, and employees.
• Staff Leadership & Development
  • Hire, train, supervise, and develop staff while managing schedules, working hours, and shift coverage.
  • Provide clear direction, establish performance expectations, and ensure employees deliver exceptional customer service.
  • Manage staffing requirements for daily operations, tournaments, leagues, social events, and private bookings.
  • Conduct regular team communication, provide feedback, and address performance concerns as needed.
  • Foster a collaborative and service-oriented workplace culture that supports employee engagement and operational success.
• Inventory & Financial Management
  • Manage drinks, snacks, and retail inventory, including purchasing, ordering, restocking, and cost control.
  • Monitor inventory levels, minimize waste, and maintain appropriate stock availability.
  • Oversee daily sales, revenue tracking, expenses, and operating budgets.
  • Monitor revenue generated through memberships, court bookings, coaching programs, tournaments, events, and retail operations.
  • Prepare and maintain accurate business reports, providing regular updates to ownership regarding financial and operational performance.
  • Identify opportunities to improve profitability, control expenses, and increase revenue.
• Events, Programming & Community Engagement
  • Develop and maintain the club calendar, organizing tournaments, leagues, social events, and private bookings.
  • Coordinate with coaches to support lessons, clinics, open-play sessions, and other club programming.
  • Ensure events and activities are properly staffed, organized, and delivered according to established service standards.
  • Develop opportunities to increase participation through engaging programming, community activities, and member events.
  • Build relationships with members, welcome new players, and encourage participation across different skill levels.
  • Support corporate events, private gatherings, and other opportunities that contribute to club revenue and community growth.
• Membership Growth & Customer Experience
  • Build strong relationships with members, welcome new players, and drive membership sales, engagement, and retention.
  • Oversee customer service operations, resolving booking, billing, membership, and other customer-related issues.
  • Ensure members and guests receive prompt, professional, and friendly assistance.
  • Identify opportunities to improve member satisfaction and encourage repeat visits and long-term membership.
  • Monitor customer feedback and implement improvements to enhance the overall club experience.
  • Develop strategies to attract new members, increase participation, and strengthen the club's community presence.
• Marketing & Business Development
  • Collaborate with the social media and marketing teams to promote events, share club content, and support marketing campaigns.
  • Assist in developing promotional initiatives to increase memberships, court bookings, event participation, and overall revenue.
  • Support community outreach, partnerships, and local engagement initiatives.
  • Identify opportunities to expand the club's customer base and improve brand awareness within the Houston market.
  • Monitor revenue, expenses, court utilization, and event performance, providing regular updates and reports to ownership.
  • Identify opportunities to improve operational efficiency, increase participation, and enhance the overall member experience.

Qualifications

• Previous management experience in sports, fitness, hospitality, retail, or another customer-facing business.
• Strong leadership, organizational, communication, and customer service skills.
• Experience managing staff schedules, events, inventory, and operating budgets.
• Ability to manage multiple priorities and lead a team in a fast-paced environment.
• Comfortable using booking systems, spreadsheets, and basic business reporting tools.
• Experience with membership management, customer engagement, or business development is preferred.
• Strong problem-solving skills and the ability to make sound operational decisions.
• A proactive and solution-oriented approach to problem-solving, business growth, and community building.
• Ability to work evenings and weekends as needed.
• Experience with padel or other racquet sports is a plus.
• Spanish language proficiency is a plus.