General Manager at Southeast Pickleball Partners Middle TN

Southeast Pickleball Partners; Chattanooga (TN); On-site; USD 68,000 - 83,000; Full time

Job summary

Southeast Pickleball Partners is seeking a Dynamic, results-driven General Manager to lead the day-to-day operations and growth of our pickleball club in Chattanooga. The role requires strong business leadership across operations, sales, marketing, customer service, and financial management.

The GM will own the business, develop managers, and build relationships with members, consistently identifying opportunities to improve club performance and member experience.

Qualifications

• Experience leading operations, sales, marketing, and financial management in a membership-based business.
• Knowledge of pickleball and local marketing/community engagement is preferred.
• Strong leadership, staffing, and budget-management capabilities.

Responsibilities

• Oversee all day-to-day club operations and ensure the facility operates efficiently, professionally, and consistently.
• Establish and maintain operational procedures, standards, and expectations.
• Provide leadership and direction to the management team and ensure each department is meeting established goals.
• Monitor club performance and address operational challenges as they arise.
• Maintain appropriate staffing levels based on business and programming needs.
• Ensure company policies and brand standards are followed.
• Recruit, hire, train, develop, and retain a high-performing management team.
• Lead weekly in-person management meetings and biweekly one-on-one meetings with managers.
• Collaborate with managers to set expectations, priorities, and performance goals.
• Coach managers to lead their areas effectively and conduct quarterly reviews.
• Promote accountability, teamwork, and a positive workplace culture.
• Take ownership of overall club financial performance and revenue growth.
• Develop and manage operating budgets and monitor expenses and costs.
• Drive membership sales, programming revenue, events, and other streams.

Job description

Dynamic, results-driven General Manager will lead the day-to-day operations and continued growth of our club. The General Manager will have a strong business leader with experience in operations, team development, sales, marketing, customer service, and financial management.

Knowledge of pickleball and experience with local marketing, community engagement, or membership-based businesses are highly preferred. The General Manager is responsible for the overall success of the facility, including revenue growth, membership development, staff performance, programming, marketing execution, facility standards, financial performance, and member experience.

The General Manager will take ownership of the business, develop strong managers, build relationships with members, and consistently identify opportunities to improve club performance.

Key Responsibilities Business & Operational Leadership

• Oversee all day-to-day club operations and ensure the facility operates efficiently, professionally, and consistently.
• Establish and maintain operational procedures, standards, and expectations.
• Provide leadership and direction to the management team and ensure each department is meeting established goals.
• Monitor club performance and proactively address operational challenges.
• Maintain appropriate staffing levels based on business and programming needs.
• Ensure company policies, procedures, and Pickleball Kingdom brand standards are consistently followed.
• Recruit, hire, train, develop, and retain a high-performing management team.
• Hold weekly, in person management meetings with management team
• Hold biweekly one on one management meetings with each manager
• Work closely with managers to establish clear expectations, priorities, and performance goals.
• Coach and develop managers to successfully lead their respective areas of the business.
• Conduct quarterly reviews of the management team.
• Ensure the management team is meeting with their staff monthly.
• Ensure the management team is conducting quarterly reviews of their teams.
• Promote accountability, teamwork, communication, and a positive workplace culture.
• Address employee performance and operational concerns promptly and professionally.
• Take ownership of overall club financial performance and revenue growth.
• Develop and manage operating budgets while monitoring expenses and controlling costs.
• Monitor membership sales, programming revenue, retail sales, events, and other revenue streams.
• Establish and track performance goals and key performance indicators.
• Identify opportunities to increase revenue and improve profitability.
• Partner with the management team to increase membership acquisition and retention.
• Review business performance regularly and develop action plans when goals are not being achieved.
• Lead local sales and marketing initiatives designed to increase awareness, traffic, memberships, and revenue, collaborate with Marketing Team to promote on socials.
• Oversight to ensure club events and programming are effectively marketed and promoted.
• Monitor marketing performance and identify opportunities to improve results.
• Build a strong local presence for Pickleball Kingdom.
• Partner with local businesses to grow club sponsorships
• Partner with local businesses to hold team building events, corporate events, fundraisers, etc.
• Partner with local government to grow brand awareness, potential sponsorship and event leads
• Participate in Chamber of Commerce events
• Ensure managers and front desk employees understand their role in membership sales and member retention.

Member Experience & Community:

• Create a welcoming, energetic, and member-focused club environment.
• Build relationships with members and maintain a visible leadership presence throughout the facility.
• Ensure members and guests consistently receive exceptional customer service.
• Resolve escalated member concerns professionally and appropriately.
• Develop strategies that increase member engagement, satisfaction, and retention.
• Build relationships with local businesses, schools, community organizations, sponsors, and pickleball groups.
• Identify partnership opportunities that increase awareness of Pickleball Kingdom and bring new customers into the facility.
• Ensure all members looking to cancel receive a phone call prior to membership being canceled

Programming & Events:

• Partner with programming leadership to ensure the club offers a strong mix of lessons, clinics, leagues, tournaments, open play, youth programming, and social events.
• Monitor programming participation, revenue, and court utilization.
• Assist with the planning and execution of major tournaments, private events, corporate events, and community programs.
• Identify opportunities to grow programming and event revenue.
• Ensure programming supports both member engagement and overall business objectives.

Facility & Safety Management:

• Maintain high standards for facility cleanliness, organization, safety, and overall presentation.
• Conduct regular facility walkthroughs and ensure identified concerns are addressed promptly.
• Oversee maintenance needs involving courts, equipment, technology, HVAC, plumbing, internet, security, and other facility systems.
• Coordinate with vendors and service providers as necessary.
• Ensure appropriate safety procedures and emergency protocols are maintained.
• Protect the overall condition and appearance of the Pickleball Kingdom facility.

What Success Looks Like:

• A successful General Manager will:Consistently grow memberships and club revenue.
• Build and develop a strong, accountable management team.
• Maintain excellent member satisfaction and retention.
• Partner with Marketing & front desk team to record content for socials, weekly.
• Create an energetic and welcoming club culture.
• Ensure programming and events are well-executed and financially productive.
• Maintain strong operational, cleanliness, and facility standards.
• Develop meaningful community relationships and partnerships.
• Effectively execute local marketing and membership-growth initiatives.
• Maintain appropriate control of payroll, inventory, expenses, and operating costs.
• Identify problems early, develop solutions, and consistently follow through.
• Take ownership of the overall performance and success of the club.

Physical Requirements:

• Ability to stand and walk for extended periods, including 2–3 hours at a time.
• Ability to occasionally lift and carry up to 50 pounds.
• Ability to bend, kneel, reach, and assist with merchandise, supplies, cleaning, and facility needs.
• Salary starting at $75k plus bonus/commission structure