General Manager

Freddy’s Frozen Custard & Steakburgers; Hopkinsville (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly Pay

401(k) with match

Referral bonuses

Free meals

Job summary

Freddy's Frozen Custard & Steakburgers is seeking a General Manager to lead all facets of restaurant operations, building a high-performing team and driving strong financial results. You will report to the District Manager and oversee 25–40 team members, ensuring execution across all dayparts and a culture of professionalism.

The role emphasizes training, scheduling, labor management, and continuous improvement, with a path to district-level leadership and competitive benefits including weekly

Qualifications

• 2–3+ years of restaurant or retail management experience.
• Supervisory or Assistant Manager experience required.
• Experience in QSR or fast-casual preferred.
• Knowledge of POS, BOH systems, inventory and reporting tools.
• Experience with cash handling and deposits.
• Proficiency in email, scheduling and basic computer tools.
• Strong analytical and problem-solving skills.
• ServSafe Certification (or equivalent) preferred.
• Must be authorized to work in the United States.
• Flexible availability including nights, weekends and holidays.

Responsibilities

• Lead day-to-day restaurant operations across quality, service, cleanliness and speed.
• Recruit, develop and retain a high-performing team.
• Establish clear expectations and drive accountability through coaching.
• Develop managers to lead shifts and teams effectively.
• Foster professionalism, consistency and results.
• Oversee training programs, onboarding and certification.
• Monitor labor, food cost and sales trends; use data to improve performance.
• Develop schedules aligned with business needs and maintain labor efficiency.
• Ensure compliance with operational and safety standards; conduct audits.

Skills

Team leadership

Staff development

Coaching & accountability

Training program oversight

Scheduling & labor management

Analytical problem-solving

Cash handling & deposits

Communication

Education

ServSafe Certification

Tools

POS systems

BOH systems

Inventory tools

Reporting tools

Job description

General Manager (Restaurant Operations)

M&M Custard, LLC | Franchisee of Freddy's Frozen Custard & Steakburgers

Position Summary

The General Manager leads all aspects of restaurant operations, building and developing a high-

performing team while driving consistent execution and strong financial results.

The General Manager serves as the on-site business leader of the restaurant and reports directly

to the District Manager. This role is accountable for overall restaurant performance, including

team development, operational execution, and financial results.

The General Manager leads a team of 25–40 team members and is responsible for building a

high-performing leadership team, maintaining operational discipline, and delivering consistent

results across all dayparts.

Key Responsibilities

• Leadership and Team Development
• Recruit, develop, and retain a high-performing team
• Establish clear expectations and drive accountability through coaching and performance management
• Develop managers to lead shifts and teams effectively
• Foster a culture of professionalism, consistency, and results

Training & Development

• Oversee execution of all training programs, including onboarding and certification
• Ensure training standards are consistently applied
• Hold managers accountable for training completion and reinforcement
• Identify gaps and implement development plans
• Track training progress and maintain readiness

Operational Execution

• Lead day-to-day restaurant operations across quality, service, cleanliness, and speed
• Maintain active presence in the restaurant
• Ensure consistent execution of all operational standards

Financial & Labor Management

• Drive financial performance through planning and accountability
• Forecast sales and align labor strategies
• Monitor key metrics including labor, food cost, and sales trends
• Use data to improve performance

Workforce Planning & Scheduling

• Develop schedules aligned with business needs
• Ensure appropriate staffing levelsMaintain labor efficience
• Standards, Safety & Compliance
• Ensure compliance with all operational and safety standards
• Conduct audits and inspections
• Address performance issues promptly

What Success Looks Like

• Well-trained and accountable team
• Strong performance across key metrics
• Consistent execution across all day parts
• Development of capable managers
• Clean and organized restaurant

Qualifications

• 2–3+ years of restaurant or retail management experience
• Supervisory or Assistant Manager experience required
• Experience in QSR or fast-casual preferred
• Knowledge of POS, BOH systems, inventory, and reporting tools
• Experience with cash handling and deposits
• Proficiency in email, scheduling, and basic computer tools
• Strong analytical and problem-solving skills
• ServSafe Certification (or equivalent) preferred
• Must be authorized to work in the United States
• Flexible availability including nights, weekends, and holidays

Physical Requirements

• Stand and walk for extended periods
• Lift up to 40 lbs
• Bend, stoop, and perform repetitive movements
• Work in fast-paced environment with heat and noise

Compensation & Benefits

• Competitive base salaryQuarterly performance bonuses
• Weekly Pay
• 401(k) with match (21+)
• Referral bonuses

Training & Career Development

• 5 weeks of structured training
• Ongoing development opportunities
• Path to District Manager
• Scholarship programs

Additional Benefits

• Free and discounted meals
• Paid training
• Medical, Dental, Vision, Life, Disability

Additional Information

Employment is contingent upon background checks.

Equal Employment Opportunity

M&M Custard, LLC is an equal opportunity employer.

Employment is at-will.

Freddy’s Frozen Custard & Steakburgers® was co-founded in 2002 by brothers Bill and Randy Simon with their friend and business partner, Scott Redler. It was named in honor of Bill and Randy’s father. Together, they built a brand focused on quality, hospitality, cleanliness and timeless traditions.