General Manager

Ko'a Kea Resort on Poipu Beach; Hawaii; On-site; USD 180,000 - 200,000; Full time

Job summary

Ko'a Kea Resort on Poipu Beach in Hawaii is seeking a General Manager to lead operations, maximize revenue and guest satisfaction, and uphold luxury standards.

You will oversee budgeting, staffing, safety, and service quality, driving revenue across Rooms, F&B, Spa, and other departments while developing a world‑class management team and ensuring profitability.

Qualifications

• Three or more years of related experience as a General Manager, Assistant General Manager or Director of Operations.
• Solid knowledge of hotel management, service standards, guest relations and etiquette.
• Experience leading high‑volume, time‑sensitive teams and mentoring staff.

Responsibilities

• Provide executive leadership to drive operating and financial performance.
• Prepare annual budgets and maximize hotel profitability.
• Ensure safety, service quality and guest satisfaction.
• Drive revenue across Rooms, Food & Beverage, Spa, and more.
• Develop a world-class management team and staff programs.

Job description

Salary Range for this position is $180-200k

What You Will Accomplish

• Provide exemplary leadership and create an atmosphere which cultivates our company’s core values. Responsible for maximizing top line revenue, profitability and return on investment at one of the Meritage Collection luxury hotels/resorts by ensuring revenue and expense goals are met/exceeded in all budget areas. Serves as final decision maker related to the welfare and safety of the hotel, its guests and team members. Ensures satisfaction, fair and consistent treatment and adequate staffing of all team members. Responsible for product quality and outstanding guest service.
• Provides executive level leadership to drive overall operating and financial performance. Ensures overall hotel success, profitability and return on investment. Provides direction to subordinate directors/managers and monitors/ controls all operating and labor costs for each department. Responsible for the overall direction, coordination, and evaluation of these units.
• Prepares annual budget. Achieves/exceeds budgeted revenues, controls expense and maximizes profitability of the hotel. Utilizes corporate approved computer programs to analyze forecasts, cost and revenue reports. Makes decisions and takes action based on that information to maximize profitability.
• Ensures quality while minimizing waste to maintain profitability.
• Ensures sales and marketing teams are effectively optimizing available resources to meet/exceed budgeted revenue. Drives revenue and profitability for all revenue departments including Rooms, Food & Beverage, Spa, Recreation, Parking, Gift Shop, etc. Initiates and maintains quality community relationships and represents hotel as required in public forums.
• Drives a culture of outstanding service throughout the property. Ensures guests receive outstanding, consistent, exceptional service by communicating the vision and setting standards for all team members to follow and implement. Monitors all guest service-related activities and corrects any deficiencies to ensure guest satisfaction and repeat business. Seeks opportunities to improve satisfaction and immediately handles any guest concerns or complaints.
• Ensures property’s physical appearance exceeds property standards. Works with subordinate managers to ensure preventative maintenance and repair issues throughout property are addressed. Oversees security and safety functions to protect hotel assets and personal safety of team members and guests.
• Ensures hotel management is carried out in accordance with the organization's policies and applicable laws. Develops a world-class management team of talented staff. Inspires and ensures team member engagement, performance, and open communication. Develops and supports proactive Team Member
• Services functions and talent acquisition. Develops management and staff programs to increase guest satisfaction and promote team member empowerment. Directs the selection, training, supervision, development, discipline and counseling of team members in accordance with property policies
• and procedures. Conducts performance evaluations for management staff and demonstrates positive leadership characteristics which inspire team members to exceed standards. Proactively communicates potentially sensitive or volatile situations to Corporate Team Member Services.
• Reviews and follows all safety policies and procedures. Acts on reports of potential safety issues or whenever observed and takes immediate action to resolve in emergency situations.

What You Will Bring

• Three or more years of related experience as a General Manager, Assistant General Manager or Director of Operations in a similar setting.
• Solid knowledge of hotel management, hotel service standards, guest relations and etiquette.
• Ability and experience in successfully leading and strong and effective work teams in a high volume, time sensitive environment.
• Ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.
• Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established operating criteria.

Great If You Have

• Bachelor’s degree in Hospitality Management.
• Strong knowledge of sales techniques with strong skills and ability to negotiate and close sales.
• Experience preparing budgets and expertise analyzing profit and loss statements. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of financial elements and deal with several abstract and concrete variables. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guests, during busy activity periods or in an emergency.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.