General Manager

GarageCo Intermediate LLC; Hampden (ME); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental and vision insurance

401(k) with company match

Paid time off

Job summary

PDQ Door Company is seeking a General Manager for its Hampden, ME location. The role oversees all operations, including team leadership, service delivery, customer relations, and profitability.

The GM will coordinate service calls, manage inventory, and uphold safety standards while driving growth across retail and wholesale channels. The ideal candidate has proven managerial experience in the garage door sector, strong leadership and communication skills, and proficiency with service management

Qualifications

• Managerial experience in garage door service or similar skilled-trade industry.
• Strong leadership and team supervision abilities.
• Proficiency with service management software and computer applications.
• Valid driver’s license with clean driving record.

Responsibilities

• Team Management - supervise and lead technicians and admin staff, assign tasks, schedule shifts, and provide training and coaching.
• Service Operations - coordinate service calls, dispatch technicians, monitor parts inventory and safety protocols.
• Customer Relations - maintain strong customer relationships, address inquiries and complaints promptly; solicit feedback.
• Wholesale Management - monitor customer trends, assist with quotes, site checks and bids; support dealer accounts and contractors.
• Sales & Marketing - develop strategies to attract and retain customers; support promotions and campaigns; upsell products/services.

Skills

Leadership

Communication

Multitasking

Problem-solving

Tools

Service management software

Job description

About this position

Description:

Title: General Manager

Reports to: Regional Manager

Job Type: Full-Time

Location: Hampden, ME

Come join our team and open the door to an amazing career at PDQ Door Company! We have an immediate need for a General Manager at our Hampden, ME location.

PDQ Door Company is Maine’s leading provider for garage doors, dock equipment, automatic pedestrian doors, and more! With branches in Hampden, Rockport, West Bath, Waterville, Houlton, and Presque Isle, we are able to provide superior service to the entire state of Maine.

Summary & Duties

The General Manager will be responsible for all aspects of operations to ensure efficient and effective service delivery. This role requires a combination of technical expertise in garage door systems, leadership skills, and business acumen to drive growth and profitability. Key areas of focus will include the following:

• Team Management - supervise and lead a team of technicians and administrative staff; assign tasks, schedule work shifts, and ensure adequate staffing levels; provide training, coaching, and mentorship to team members to enhance their skills & performance; conduct performance evaluations and address any disciplinary issues as necessary.
• Service Operations - coordinate service calls & dispatch technicians to customer locations; ensure timely & quality completion of service/repair jobs; monitor inventory levels of parts & supplies to maintain adequate stock levels; implement & enforce safety protocols to ensure a safe working environment for employees and customers.
• Customer Relations - build & maintain strong relationships with customers to understand their needs and expectations; address customer inquiries, concerns, & complaints promptly and professionally; seek feedback from customers to continuously improve service quality and customer satisfaction.
• Wholesale Management – monitor customer trends and competitor activity to identify new wholesale opportunities; assist with quoting, site checks, and commercial project bids; collaborate with the marketing team on campaigns, promotions and branded materials for both retail and wholesale; build long-term relationships with both retail customers and wholesale dealer accounts; provide excellent service & support to local contractors, builders, and resellers.
• Sales & Marketing - develop & implement strategies to attract new customers and retain existing ones; collaborate with the marketing team to create promotional materials & campaigns; identify opportunities for upselling additional products or services to customers; quoting, selling, site checking and other essential sales responsibilities.
• Financial Management - prepare & manage the budget for the service location; monitor financial performance against targets & implement corrective actions as needed; identify cost‑saving opportunities & optimize operational efficiency to maximize profitability.
• Quality Assurance - establish & enforce quality standards for service delivery; conduct regular inspections & audits to ensure compliance with company policies and industry regulations; implement continuous improvement initiatives to enhance service quality and efficiency.

Qualifications

• Proven experience in a managerial role, preferably in the garage door service or similar skilled-trade industry.
• Technical knowledge of garage door systems and repair techniques is preferred.
• Previous sales experience
• Valid driver's license and clean driving record.

Skills

• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent communication and interpersonal abilities.
• Proficiency in computer applications and software relevant to service management.
• Ability to multitask, prioritize, and problem-solve in a fast‑paced environment.

Work Conditions

• Climate-controlled office environment with continual sitting & use of a computer.
• Regular bending, lifting, etc. while assisting with operations.
• Exposure to weather and temperature elements when performing jobsite support.

Benefits

We are proud to offer a robust benefits package to our team members including:

• Competitive salary
• Medical, dental, and vision insurance with multiple plan options
• Short- and Long-Term Disability
• Employer-paid Life Insurance with buy‑up options
• Accident Care
• Hospital Indemnity
• 401(k) with Employer Match
• Employee Assistance Program (EAP)
• Generous Paid Time Off (PTO)
• Paid Holidays
• Team member recognition & reward programs

Core Values

At PDQ Door Company, we base our actions on the following core values and request the same from all team members:

• Teamwork – we operate as a team and succeed together.
• Grit – we have the courage, strength, and character to persevere.
• Sincerity – we are transparent and trustworthy.
• Development – we strive for continuous improvement, both professionally and personally

We are an (EOE) Equal Opportunity Employer.