General Manager

Socket.dev; Hampden (ME); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Dental insurance

Vision insurance

Short- and Long-Term Disability

Employer-paid Life Insurance

401(k) with Employer Match

Employee Assistance Program (EAP)

Paid Time Off (PTO)

Paid Holidays

Team member recognition programs

Job summary

PDQ Door Company in Hampden, ME is seeking a General Manager to lead daily operations at our Hampden location. The role requires strong leadership, technical know‑how in garage door systems, and a focus on service quality and profitability.

You will supervise technicians and staff, coordinate service calls, manage customer relationships, and drive growth with wholesale and retail strategies. A valid driver’s license and prior management experience are essential.

Qualifications

• Proven experience in a managerial role, preferably in service or skilled-trade industries.
• Technical knowledge of garage door systems and repair techniques is preferred.
• Previous sales experience.
• Valid driver’s license and clean driving record.

Responsibilities

• Team Management - supervise and lead a team of technicians and administrative staff; assign tasks, schedule shifts, and provide training and mentorship.
• Service Operations - coordinate service calls and dispatch technicians; monitor inventory and enforce safety protocols.
• Customer Relations - build strong relationships with customers; address inquiries and complaints promptly; solicit feedback for quality improvements.
• Wholesale Management - monitor trends, identify opportunities, assist with quotes and site checks; support dealers and contractors.
• Sales & Marketing - develop strategies to attract and retain customers; collaborate on promotions and campaigns; upsell products/services.
• Financial Management - manage the service location budget; monitor performance against targets and find cost-saving opportunities.
• Quality Assurance - establish quality standards and conduct audits to ensure compliance and continuous improvement.

Skills

Leadership

Communication

Computer literacy

Multitasking

Job description

Description

Title: General Manager

Reports to: Regional Manager

Job Type: Full-Time

Location: Hampden, ME

Come join our team and open the door to an amazing career at PDQ Door Company! We have an immediate need for a General Manager at our Hampden, ME location.

PDQ Door Company is Maine’s leading provider for garage doors, dock equipment, automatic pedestrian doors, and more! With branches in Hampden, Rockport, West Bath, Waterville, Houlton, and Presque Isle, we are able to provide superior service to the entire state of Maine.

Summary & Duties

The General Manager will be responsible for all aspects of operations to ensure efficient and effective service delivery. This role requires a combination of technical expertise in garage door systems, leadership skills, and business acumen to drive growth and profitability. Key areas of focus will include the following:

• Team Management - supervise and lead a team of technicians and administrative staff; assign tasks, schedule work shifts, and ensure adequate staffing levels; provide training, coaching, and mentorship to team members to enhance their skills & performance; conduct performance evaluations and address any disciplinary issues as necessary.
• Service Operations - coordinate service calls & dispatch technicians to customer locations; ensure timely & quality completion of service/repair jobs; monitor inventory levels of parts & supplies to maintain adequate stock levels; implement & enforce safety protocols to ensure a safe working environment for employees and customers.
• Customer Relations - build & maintain strong relationships with customers to understand their needs and expectations; address customer inquiries, concerns, & complaints promptly and professionally; seek feedback from customers to continuously improve service quality and customer satisfaction.
• Wholesale Management – monitor customer trends and competitor activity to identify new wholesale opportunities; assist with quoting, site checks, and commercial project bids; collaborate with the marketing team on campaigns, promotions, and branded materials for both retail and wholesale; build long-term relationships with both retail customers and wholesale dealer accounts; provide excellent service & support to local contractors, builders, and resellers.
• Sales & Marketing - develop & implement strategies to attract new customers and retain existing ones; collaborate with the marketing team to create promotional materials & campaigns; identify opportunities for upselling additional products or services to customers; quoting, selling, site checking and other essential sales responsibilities.
• Financial Management - prepare & manage the budget for the service location; monitor financial performance against targets & implement corrective actions as needed; identify cost-saving opportunities & optimize operational efficiency to maximize profitability.
• Quality Assurance - establish & enforce quality standards for service delivery; conduct regular inspections & audits to ensure compliance with company policies and industry regulations; implement continuous improvement initiatives to enhance service quality and efficiency.

Qualifications

• Proven experience in a managerial role, preferably in the garage door service or similar skilled-trade industry.
• Technical knowledge of garage door systems and repair techniques is preferred.
• Previous sales experience
• Valid driver's license and clean driving record.

Skills

• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent communication and interpersonal abilities.
• Proficiency in computer applications and software relevant to service management.
• Ability to multitask, prioritize, and problem-solve in a fast-paced environment.

Work Conditions

• Climate-controlled office environment with continual sitting & use of a computer.
• Regular bending, lifting, etc. while assisting with operations.
• Exposure to weather and temperature elements when performing jobsite support.

Benefits

We are proud to offer a robust benefits package to our team members including:

• Competitive salary
• Medical, dental, and vision insurance with multiple plan options
• Short- and Long-Term Disability
• Employer-paid Life Insurance with buy-up options
• Accident Care
• Hospital Indemnity
• 401(k) with Employer Match
• Employee Assistance Program (EAP)
• Generous Paid Time Off (PTO)
• Paid Holidays
• Team member recognition & reward programs

Core Values

At PDQ Door Company, we base our actions on the following core values and request the same from all team members:

• Teamwork – we operate as a team and succeed together.
• Grit – we have the courage, strength, and character to persevere.
• Sincerity – we are transparent and trustworthy.
• Development – we strive for continuous improvement, both professionally and personally

Third-Party Agency Notice

GarageCo does not accept unsolicited resumes from external recruiters or agencies. We only work with approved partners engaged directly by our Talent Acquisition team for specific searches. Unsolicited submissions will not be eligible for placement fees.

We are an (EOE) Equal Opportunity Employer.