General Manager

Crumbl; Hamilton (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Sundays Off

Performance-Based Bonuses

Leadership Autonomy

Professional Growth

Health Insurance

Paid Time Off

Dynamic Work Environment

Job summary

Crumbl Cookies is hiring a General Manager to oversee a bakery location and lead a team of 15–35 in a fast-paced environment. You will manage staffing, production, inventory, scheduling, and customer service to deliver exceptional guest experiences.

Responsibilities include controlling labor costs, achieving financial targets, and implementing marketing strategies to drive sales while upholding food safety and quality standards.

Qualifications

• 1–3 years of management experience in food & beverage or bakery.
• Proven ability to hire, train, and develop talent.
• Strong financial management and cost-control skills.
• Hands-on leadership with excellent communication and organization.
• ServeSafe Ohio Manager Level II certification (or ability to obtain).

Responsibilities

• Oversee staffing, inventory, scheduling, and front-of-house operations.
• Hire, train, and lead a service-driven team.
• Control labor costs, manage inventory, and meet financial targets.
• Ensure outstanding guest experiences and satisfaction metrics.
• Implement marketing and operational strategies to drive sales.
• Maintain high standards of food safety, cleanliness, and quality.
• Lead with integrity and foster a culture of accountability.

Skills

Leadership

Team Management

Customer Service

Hiring & Training

Financial Management

Scheduling

Communication

Tools

WhenIWork

Workstream

Slack

Job description

General Manager - Crumbl Cookies

Are you a results-driven leader with a passion for building high-performing teams and delivering exceptional customer service? Crumbl Cookies, the nation’s fastest-growing cookie company, is looking for a talented General Manager. Our bakeries operate Monday‑Saturday, with Sundays always off. Join us in creating memorable dessert experiences with our rotating weekly flavors, open‑concept kitchens, and famous pink box!

Overview

As a General Manager, you’ll oversee one of our bakery locations, responsible for staffing, scheduling, production, inventory management, and customer service. You will lead a team of 15‑35, ensuring operational excellence, financial performance, and exceptional customer experiences.

Why You Should Apply

• Sundays Off: Guaranteed day of rest.
• Performance-Based Bonuses: Achievable, results‑oriented incentives.
• Leadership Autonomy: Make decisions, build, and train your team.
• Professional Growth: Develop leadership, customer service, and business management skills.
• Comprehensive Benefits: Including health, dental, vision insurance, and paid time off.
• Dynamic Work Environment: Weekly rotating menu and fast‑paced atmosphere.

Key Responsibilities

1. Operations Management: Oversee staffing, inventory, scheduling, and front‑of‑house operations.
2. Team Leadership: Hire, train, and lead a service‑driven team.
3. Financial Oversight: Control labor costs, manage inventory, and achieve financial targets.
4. Customer Service: Ensure outstanding guest experiences, exceeding satisfaction metrics.
5. Strategic Planning: Implement marketing and operational strategies to drive sales.
6. Quality Control: Maintain high standards of food safety, cleanliness, and quality.
7. Accountability & Stewardship: Lead with integrity, promoting a culture of responsibility.

Qualifications

• 1‑3 years of management experience in food and beverage, quick‑service restaurants, or bakery settings.
• Proven ability to hire, train, and develop talent.
• Strong financial management skills with a results‑oriented mindset.
• Hands‑on leadership with strong communication and organizational abilities.
• ServeSafe Ohio Manager Level II certification (or ability to obtain).
• Familiarity with scheduling, inventory, and POS systems like WhenIWork, Workstream, and Slack is a plus.

Compensation & Benefits

• Competitive salary with performance‑based bonuses
• Paid certifications and ongoing training
• Health, vision, and dental insurance
• Paid vacation time and technology reimbursement
• Sundays off and one additional day off mid‑week
• Shortened hours on major holidays