General Manager

Transdev; Glen Burnie (MD); On-site; USD 87,000 - 108,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical, dental, and vision insurance

Competitive compensation package

Job summary

Transdev is seeking a General Manager to oversee bus operations in Glen Burnie, MD. The role involves managing overall operations to deliver safe and reliable services while ensuring client satisfaction and financial performance. A key part of the position is developing relationships with employees and clients in line with corporate safety standards.

The ideal candidate will have over 5 years of management experience in a transportation environment, combined with a degree in a relevant field. Benefits include competitive compensation, vacation, and medical plans.

Qualifications

• 5+ years of experience managing a bus operation.
• Understanding of transportation technology and apps.
• Ability to navigate labor relations issues.

Responsibilities

• Manage overall operations to ensure safety and reliability.
• Build relationships with employees, clients, and union partners.
• Develop business growth opportunities.
• Ensure compliance with state and federal regulations.

Skills

Management of fixed route or paratransit bus operation

Knowledge of federal and state employment laws

Strong written and oral communication skills

Financial budget management

Relationship building

Education

Four-year college degree in a relevant field

Experience in Business Administration or related field

Tools

Microsoft Office Suite

Job description

Position Overview

The General Manager will proactively manage overall operations, including the delivery of safe and reliable service, employee oversight, management of contract assets, risk management, client and customer satisfaction, and financial performance. This position is based in Baltimore, MD.

Benefits

• Competitive compensation package of minimum $87,000 – maximum $108,000
• Vacation: minimum 2 weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, and voluntary long‑term disability.

Key Responsibilities

• Continuously builds relationships with employees, the client, union partners, and the local community.
• According to the location/client contract, sets commercial and operational strategic direction for the business unit team.
• Leads the management team and employee workforce to achieve corporate/property safety goals, service performance, and financial objectives.
• Identifies, suggests, and develops business growth opportunities.
• Optimizes the return on assets deployed within the business to include vehicle scheduling, maintenance, and performance management.
• Identifies and analyzes KPIs to maintain positive results.
• Ensures services are provided within budget and action plans are developed and implemented to improve operational efficiencies.
• Determines and delivers the business unit budget.
• Ensures compliance with state and federal regulations and Transdev corporate safety standards.
• Oversees all staff management and assigns development training in liaison with the corporate team as appropriate.
• Ensures effective environmental compliance and sustainability management.
• Provides complete and accurate data collection, compilation, analysis, and reporting.
• Other duties as required.

Qualifications

• Completion of a four‑year college degree in a relevant field is desirable, although a combination of relevant experience and education will be considered.
• Experience in Business Administration, Logistics, Transportation, or related field, or equivalent business experience preferred.
• At least 5 years of experience managing a fixed route or paratransit bus operation of similar size and scope.
• Knowledge of relevant federal and state employment laws.
• Thorough knowledge of transit system regulations and operations.
• Ability to build and maintain strong working relationships with clients.
• Ability to manage cost control and financial budget.
• Working knowledge and proficiency with Microsoft Office Suite.
• Understanding of technology, apps, Wi‑Fi, and transportation technology.
• Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization.
• Ability to organize and perform work efficiently, with strong attention to detail.
• Ability to navigate Labor Relations issues and work effectively with union partners, including labor grievances and negotiations.
• Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• The work environment will be a combination of both indoors and outdoors.

Accommodations

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities.

Drug‑Free Workplace

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre‑employment drug screen.

Equal Employment Opportunity

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.