General Manager

Landed; Fayetteville (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Free Meal on Shift

Team Member Recognition Program

Growth Opportunities

Bonuses twice a year (after 1 year of:

Job summary

Zaxby's in Fayetteville, TN is seeking a General Manager to lead a team, uphold brand standards, and deliver outstanding guest experiences. This role focuses on guiding daily operations, staffing, training, scheduling, and cost management while driving sales and maintaining a positive culture.

You will oversee team development, ensure service and product quality, and model the standards that keep guests coming back for more.

Qualifications

• Completion of training requirements including Zaxby's General Manager Development Plan and Operations Excellence Capstone Class.
• Food Safety Certification and Manager Certification.
• Any additional training required by Zax LLC

Responsibilities

• Ensure that the restaurant delivers great experiences to guests.
• Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers.
• Provide ongoing mentoring, coaching, and development while holding team members accountable for performance.
• Create and maintain a positive culture and healthy team morale by providing guidance and leadership.
• Manage profitability through driving sales and controlling costs.
• Review performance metrics daily and develop action plans to improve profitability, sales, and guest experience.

Skills

Leadership

Staffing

Scheduling

Coaching & Development

Sales Growth

Job description

As the team at Zaxby's expands, we're saving a seat for you!

To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food.

To our team members, Zaxby's is an indescribably great place to work!

General Managers are responsible for providing guidance and leadership to their team to create a positive culture and maintain high team morale. You will execute and assist in the development of action plans according to company goals and objectives. You will manage and oversee the daily operations of the restaurant focusing on staffing, team member development, sales growth, cost management, guest experience, and ensuring brand standards are consistently upheld.

Benefits

• Free Meal on Shift
• Team Member Recognition Program
• Growth Opportunities
• Eligible for bonuses twice a year (after 1 year of employment and completing certification)

Duties and Responsibilities

• Complete all training requirements including:
  • Zaxby's General Manager Development Plan and Operations Excellence Capstone Class
  • Food Safety Certification and Manager Certification
  • Any additional training required by Zax LLC
• Ensure that the restaurant delivers great experiences to guests
• Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
• Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
• Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
• Plan and delegate shift assignments including communicating expectations and adjusting as needed
• Ensure service, product quality, and cleanliness standards are consistently upheld
• Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
• Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
• Strive to increase sales by building community relationships and providing outstanding product and service
• Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxby's Franchising LLC and Zax LLC guidelines, policies, and procedures
• Complete performance reviews for crew members and assist with performance reviews for managers
• Maintain compliance with Zaxby's Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
• Utilize management tools and keep neat, accurate, and current records
• Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
• Other responsibilities
• Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
• Ensure the team works safely and follows all safety guidelines and procedures
• Escalate concerns to your supervisor when appropriate
• All other duties necessary to ensure restaurant operations function properly