Shift Leader

The Press Club Grill; Henley (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free meal on shift

Team member recognition program

Growth opportunities

Flexible hours

Bonuses twice a year

Job summary

Zaxby's is seeking a Shift Leader to oversee people, processes, and products for each shift, setting goals, assigning tasks, and ensuring guest needs are met. You will undergo the Shift Leader Development Plan and obtain Food Safety Certification, with growth opportunities, flexible hours, and eligibility for bonuses twice a year after one year of employment and completing certification.

Join a team-focused culture that rewards performance, recognition programs, and ongoing coaching to maintain

Qualifications

• Leadership and people management experience
• Commitment to guest service and hospitality
• Ability to follow processes and maintain standards

Responsibilities

• Complete all training requirements including: Zaxby's Shift Leader Development Plan and Food Safety Certification
• Creates a culture of high-performance and trains and coaches team members to meet all company standards
• Mentor, coach and develop team members and communicate performance concerns to the General Manager
• Prioritizes the guest and team member experience and resolves complaints and concerns in a friendly and respectful manner
• Create and maintain a positive culture and healthy team morale through recognition and leading by example
• Communicates shift goals and motivates team members to meet goals and perform to their highest ability level
• Delegates tasks to team members and supervises performance during a shift
• Maintain operational standards and ensure compliance with all Zaxby's Franchising LLC and Zax LLC guidelines, policies, and procedures
• Ensure service, product quality, and cleanliness standards are consistently upheld
• Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
• Plans shift duties and ensures opening and closing duties are complete

Job description

As the team at Zaxby's expands, we're saving a seat for you!

To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food.

To our team members, Zaxby's is an indescribably great place to work!

Shift Leaders oversee the people, processes, and products required to execute a shift. They set shift goals, assign tasks to team members, ensure processes are properly followed, and respond to guests' needs.

Benefits

• Free Meal on Shift
• Team Member Recognition Program
• Growth Opportunities
• Flexible Hours
• Eligible for bonuses twice a year (after 1 year of employment and completing certification)

Duties and Responsibilities

• Complete all training requirements including:
  • Zaxby's Shift Leader Development Plan
  • Food Safety Certification
  • Any additional training required by Zax LLC
• Creates a culture of high-performance and trains and coaches team members to meet all company standards
• Mentor, coach and develop team members and communicate performance concerns to your General Manager
• Prioritizes the guest and team member experience and resolves complaints and concerns in friendly and respectful manner
• Create and maintain a positive culture and healthy team morale through recognition and leading by example
• Communicates shift goals and motivates team members to meet goals and perform to their highest ability level
• Delegates tasks to team members and supervises performance during a shift
• Maintain operational standards and ensure compliance with all Zaxby's Franchising LLC and Zax LLC guidelines, policies, and procedures
• Ensure service, product quality, and cleanliness standards are consistently upheld
• Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
• Receives and reconciles truck deliveries, ensures product is properly stocked, and completes daily inventory counts.
• Manages food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
• Tracks food safety and quality throughout the shift and ensures guests receive accurate orders that meet company standards and guests' satisfaction
• Plans shift duties and ensures opening and closing duties are complete
• Collaborates with management team to develop goals and reports back to management on goal progress
• Ensure processes, policies, and procedures are properly followed throughout daily operations
• Follows company cash management policies
• Maintain compliance with federal, state, and local laws and guidelines
• Utilize management tools and keep neat, accurate, and current records
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
• Ensure the team works safely and follows all safety guidelines and procedures
• Immediately report all human resources and risk management concerns to your General Manager and District Manager
• Escalate other concerns to your supervisor when appropriate
• All other duties necessary to ensure restaurant operations function properly