General Manager

RiseMe; Fairfield (CT); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k)

Performance bonus

Competitive pay

Employee discounts

Paid time off

Training & development

Wellness resources

Advancement opportunities

Job summary

Scenthound in Fairfield, CT is seeking a Scenter Manager to lead daily operations, guide a customer-focused team, and drive performance metrics.

You will mentor staff, ensure dog safety and wellness, and uphold high standards of service while delivering strong membership growth and a positive client experience.

Qualifications

• Management experience required.
• Customer service experience (retail, restaurant) required.
• Ability to lift up to 70 pounds and stand long periods.
• Reliable transportation and willingness to work in a smoke-free environment.

Responsibilities

• Drive membership sales through wellness education
• Lead a knowledgeable, safety-focused team
• Provide leadership and mentorship
• Develop employees via training and reviews
• Uphold quality with hands-on participation and audits
• Communicate updates from management to the team
• Support schedule with proactive help when needed
• Foster teamwork and uphold Scenthound values
• Manage customer expectations and resolve concerns
• Ensure dog and team safety at all times
• Maintain sanitary and cleaning standards

Skills

Effective communication

Leadership

Recruiting

Problem-solving

Attention to detail

Time-management

Computer/ technology proficiency

Accountability

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Perks and Benefits:

• Direct career growth path to Regional or Area Management positions and additional options
• Competitive hourly base pay, plus tips; performance bonuses
• Medical, dental, and vision insurance benefits
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership

About the Position:

The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

This position requires:

• Management experience
• Customer service experience (retail, restaurant)
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

Tasks:

• Drive membership sales through health and wellness education
• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the Scenter employees
• Drive employee development through leadership, training, and performance reviews
• Uphold quality standards through hands-on participation, employee audits, and training
• Promptly and accurately communicate information from upper management to your team
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; Resolve customer concerns
• Ensure the safety of dogs and team members at all times
• Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities:

• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Recruiting, hiring, and creating a happy and effective team
• Problem-solving
• Attention to detail
• Time-management – ability to make an efficient schedule
• Computer/ technology proficiency
• Accountability; hold oneself and others to a high quality of services