General Manager

Wingstop | Legacy Wings; Durham (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Wingstop in Durham is hiring a General Manager to lead our restaurant’s strategy and operations. This leader will drive guest satisfaction, manage costs, and grow sales while developing Team Members and ensuring Wingstop’s mission is lived daily.

The General Manager will hire, train and coach staff, manage onboarding and schedules, and communicate across the organization to ensure a high performing team and a safe, welcoming environment for guests and crew.

Qualifications

• Experience leading restaurant teams and guest service initiatives.
• Ability to hire, train and develop team members.
• Proven track record in achieving sales and cost control targets.

Responsibilities

• Staff the restaurant timely with carefully selected team.
• Ensure a safe restaurant environment for staff and guests.
• Oversee orientation and onboarding to ensure proper execution.
• Develop and monitor shift leader development and performance plans.
• Make final hire and separation decisions with proper procedures.
• Create staff schedules balancing staffing, payroll and overtime costs.
• Own the performance of the entire team.
• Foster a culture of respect, recognition and reward.

Skills

People management

Financial management

Operations management

Job description

We are looking for friendly and customer-oriented individuals to join our team.

Wingstop is hiring immediately for a General Manager to join their team!

ROLE

The General Manager provides strategic and tactical leadership for their restaurant. This leader must maintain operations and drive results in his/her restaurant through people development, positive Guest experience, cost control, and sales/profit growth. The General Manager must hire, train, and develop Team Members that share the Wingstop mission-To Serve the World Flavor. The General Manager must convey the Wingstop Way culture to his/her team and be a creative team player who is passionate about hard work, having fun, and demonstrating sincere dedication to the success of the brand.

RESPONSIBILITIES:

People Management:

• Responsible for staffing the restaurant timely and efficiently with carefully selected team.
• Ensure the restaurant environment is safe at all times for both team members and guests.
• Oversee the correct facilitation of the orientation and onboarding process and ensure it is being executed properly
• Write and implement or monitor shift leader development and performance plans
• Ensure performance plans are written and executed as needed
• Make all final hire and separation decisions for restaurant and ensure proper procedures are followed in regards to hiring, promotions and separations.
• Create team member schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll and overtime costs into consideration
• Own the performance of the entire team
• Create the culture in the restaurant through respect, recognition and reward.

Financial Management:

• Audit all facets of operations, deliver feedback and develop solutions to facilitate improvements
• Have complete understanding of budget and cost trends that impact operations; create a business plan
• Perform financial analysis; control cash, property, product and equipment
• Builds sales, control labor and food costs
• Meets all targets set by Operations Leadership
• Set aggressive goals to drive business metrics

Operations Management:

• Maintain operational standards and requirements in the restaurant
• Identify and communicate maintenance problems to the Facilities Department
• Maintain all facilities to Wingstop's company standards
• Ensure communication is passed across organization from the District Manager to every team member in the restaurant.
• Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team
• Leverage the support of the Restaurant Support Center
• Ensure all risk management issues are in compliance with company standards