General Manager

Ontario Trillium Foundation; Apex (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Wingstop is hiring a General Manager in Apex, North Carolina, to lead their restaurant. This role involves strategic leadership, focusing on people development, guest experience, cost control, and profit growth.

The ideal candidate will ensure safety, manage staffing, and maintain operational standards while driving sales. Previous experience in a restaurant role is preferred, along with open availability to meet the demands of this position.

Qualifications

• Experience in a restaurant role preferred.
• Open availability preferred.

Responsibilities

• Provide strategic and tactical leadership for the restaurant.
• Maintain operations and drive results through people development.
• Ensure safe restaurant environment for team members and guests.

Skills

Team Management

Financial Analysis

Operational Standards

Job description

General Manager

Wingstop is hiring immediately for a General Manager to join their team!

Role

The General Manager provides strategic and tactical leadership for their restaurant. This leader must maintain operations and drive results in his/her restaurant through people development, positive Guest experience, cost control, and sales/profit growth. The General Manager must hire, train, and develop Team Members that share the Wingstop mission – To Serve the World Flavor. The General Manager must convey the Wingstop Way culture to his/her team and be a creative team player who is passionate about hard work, having fun, and demonstrating sincere dedication to the success of the brand.

People Management

• Responsible for staffing the restaurant timely and efficiently with carefully selected team.
• Ensure the restaurant environment is safe at all times for both team members and guests.
• Oversee the correct facilitation of the orientation and onboarding process and ensure it is being executed properly.
• Write and implement or monitor shift leader development and performance plans.
• Ensure performance plans are written and executed as needed.
• Make all final hire and separation decisions for restaurant and ensure proper procedures are followed in regards to hiring, promotions and separations.
• Create team member schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll and overtime costs into consideration.
• Own the performance of the entire team.
• Create the culture in the restaurant through respect, recognition and reward.

Financial Management

• Audit all facets of operations, deliver feedback and develop solutions to facilitate improvements.
• Have complete understanding of budget and cost trends that impact operations; create a business plan.
• Perform financial analysis; control cash, property, product and equipment.
• Build sales, control labor and food costs.
• Meet all targets set by Operations Leadership.
• Set aggressive goals to drive business metrics.

Operations Management

• Maintain operational standards and requirements in the restaurant.
• Identify and communicate maintenance problems to the Facilities Department.
• Maintain all facilities to Wingstop’s company standards.
• Ensure communication is passed across organization from the District Manager to every team member in the restaurant.
• Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team.
• Leverage the support of the Restaurant Support Center.
• Ensure all risk management issues are in compliance with company standards.

Qualifications

• Previous experience in Restaurant role preferred.
• Open availability preferred.