General Manager

Wingstop; Palatine (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Wingstop in Palatine, IL is seeking a General Manager to provide strategic and tactical leadership, drive sales and profit growth, and develop people to uphold the Wingstop mission.

You will hire, train and develop team members, communicate Wingstop culture, and build a high performing restaurant; you will set staffing levels, manage budgets, and monitor performance against targets.

Qualifications

• Guide staff to meet sales and profitability goals.
• Oversee staffing, onboarding and ongoing training.
• Ensure safety, quality and compliance with standards.

Responsibilities

• Staff the restaurant with qualified team members and manage onboarding.
• Maintain a safe work environment for staff and guests.
• Develop shift leader programs and performance plans.
• Make hiring and separation decisions in line with policy.
• Create staff schedules balancing sales with payroll costs.
• Drive a culture of respect, recognition and teamwork.
• Audit operations, budgets, costs and profitability.
• Communicate with the District Manager and relay information to staff.
• Coach, mentor and develop team using company tools.

Skills

People management

Budgeting

Operational leadership

Job description

The General Manager provides strategic and tactical leadership for their restaurant. This manager must maintain operations and drive results in his/her restaurant, through people development, sales and profit growth. The General Manager must hire, train and develop team members that share the Wingstop mission to Serve the World Flavor. The General Manager must convey the Wingstop culture to his/her crew and be a creative team player who is passionate about hard work, about having fun, and demonstrating sincere dedication to the success of the brand.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

People Management:

• Responsible for staffing the restaurant timely and efficiently with carefully selected team.
• Ensure the restaurant environment is safe at all times for both team members and guests.
• Oversee the correct facilitation of the orientation and onboarding process and ensure it is being executed properly
• Write and implement or monitor shift leader development and performance plans
• Ensure performance plans are written and executed as needed
• Make all final hire and separation decisions for restaurant and ensure proper procedures are followed in regards to hiring, promotions and separations.
• Create team member schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll and overtime costs into consideration
• Own the performance of the entire team
• Create the culture in the restaurant through respect, recognition and reward.

Financial Management:

• Audit all facets of operations, deliver feedback and develop solutions to facilitate improvements
• Have complete understanding of budget and cost trends that impact operations; create a business plan
• Perform financial analysis; control cash, property, product and equipment
• Builds sales, control labor and food costs
• Meets all targets set by Operations Leadership
• Set aggressive goals to drive business metrics

Operations Management:

• Maintain operational standards and requirements in the restaurant
• Identify and communicate maintenance problems to the Facilities Department
• Maintain all facilities to Wingstop’s company standards
• Ensure communication is passed across organization from the District Manager to every team member in the restaurant.
• Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team
• Leverage the support of the Restaurant Support Center
• Ensure all risk management issues are in compliance with company standards

You are applying for work with a franchisee of Wingstop. Any information you submit will be provided solely to the franchisee. If hired, the franchiseewillbe your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.