General Manager

Wingstop | Legacy Wings; Durham (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Wingstop is seeking a General Manager to lead a restaurant, focusing on people development, guest experience, cost control, and sales growth. This leader hires, trains, and develops Team Members and embodies the Wingstop Way culture.

The GM will manage staffing, safety, onboarding, performance plans, and staffing schedules while driving strong financial results and a high-performing team across all restaurant operations.

Qualifications

• Staffing the restaurant with qualified team members.
• Ensure a safe environment for teams and guests.
• Oversee onboarding and development plans for staff.
• Create and manage staff schedules and performance plans.
• Own the performance and culture of the restaurant.

Responsibilities

• Staff the restaurant timely with carefully selected team.
• Ensure the restaurant environment is safe for all.
• Oversee onboarding and ensure proper execution.
• Write and monitor development and performance plans.
• Make final hiring/separation decisions following procedures.
• Create schedules considering sales, payroll, and overtime.
• Own the performance of the entire team.
• Foster culture through respect, recognition, and reward.
• Audit operations and drive improvements.
• Understand budget and cost trends; create a business plan.
• Perform financial analysis and control costs.
• Set aggressive goals to drive metrics.
• Maintain standards and communicate with stakeholders.
• Coach and develop staff using company tools.
• Coordinate with Restaurant Support Center and District Manager.

Skills

People management

Leadership

Operational oversight

Team development

Job description

Wingstop is hiring immediately for a General Manager to join their team!

ROLE

The General Manager provides strategic and tactical leadership for their restaurant. This leader must maintain operations and drive results in his/her restaurant through people development, positive Guest experience, cost control, and sales/profit growth. The General Manager must hire, train, and develop Team Members that share the Wingstop mission-To Serve the World Flavor. The General Manager must convey the Wingstop Way culture to his/her team and be a creative team player who is passionate about hard work, having fun, and demonstrating sincere dedication to the success of the brand.

RESPONSIBILITIES

People Management

• Responsible for staffing the restaurant timely and efficiently with carefully selected team.
• Ensure the restaurant environment is safe at all times for both team members and guests.
• Oversee the correct facilitation of the orientation and onboarding process and ensure it is being executed properly
• Write and implement or monitor shift leader development and performance plans
• Ensure performance plans are written and executed as needed
• Make all final hire and separation decisions for restaurant and ensure proper procedures are followed in regards to hiring, promotions and separations.
• Create team member schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll and overtime costs into consideration
• Own the performance of the entire team
• Create the culture in the restaurant through respect, recognition and reward.

Financial Management

• Audit all facets of operations, deliver feedback and develop solutions to facilitate improvements
• Have complete understanding of budget and cost trends that impact operations; create a business plan
• Perform financial analysis; control cash, property, product and equipment
• Builds sales, control labor and food costs
• Meets all targets set by Operations Leadership
• Set aggressive goals to drive business metrics

Operations Management

• Maintain operational standards and requirements in the restaurant
• Identify and communicate maintenance problems to the Facilities Department
• Maintain all facilities to Wingstop’s company standards
• Ensure communication is passed across organization from the District Manager to every team member in the restaurant.
• Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team
• Leverage the support of the Restaurant Support Center
• Ensure all risk management issues are in compliance with company standards